A user asked if Citrix RTT can be seen in ControlUp Solve / Edge. The RTT column is for Blast/RDP, while ICA users should use the "Latency Last" metric. User Input Delay may be the equivalent metric for Citrix RTT, as detailed in ControlUp's blog: https://www.controlup.com/resources/blog/entry/controlup-automation-user-input-delay-vs-citrix-ica-round-trip-time-rtt/.
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ControlUp Scripts & Triggers Training & Support Archives
ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.
Script to Display Notice for CVAD Login
A user asked for a script or something to display a notice to a user when they login to a Citrix Virtual Apps and Desktops (CVAD) session. Two possible solutions were suggested: displaying the message in a graphical window, or using a classic 'Dr. Livingstone, I presume?' message.
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Read the entire article here...
Troubleshooting Slow Logons with ControlUp and FSLogix
A user asked for a way to examine slow logons in a new FSLogix configuration. @member suggested watching the ControlUp Analyze Logon Duration webinar for an introduction to the ALD script, followed by the extended Q&A blog/video. They also recommended launching an FSLogix log parser script to look for retries and the "loadProfile time" in the ControlUp logs. The user is asked to report their results. Weblinks: ControlUp Analyze Logon Duration webinar: https://www.controlup.com/webinars/webinar-end-slow-logons-forever-with-controlup/; ControlUp Analyze Logon Duration Q&A blog/video: https://www.controlup.com/resources/blog/entry/controlup-analyze-logon-duration-after-hours-an-extended-webinar-qa/; FSLogix log parser script: https://www.controlup.com/script-library-posts/fslogix-log-parser/.
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Read the entire article here...
How to Easily Keep Track of View in ControlUp Solve?
A user was having difficulty keeping track of their views when moving between locations in Solve. They wanted the ability to have set the same default view everywhere, which is currently not a feature. Dennis suggested that the configuration for the views can be found in a file, and an API endpoint exists to save presets, but difficulties in table configuration and view translation remain. Chris commented to review the notes given by a member and Dennis updated that this behavior is not intuitive and is highly prioritized.
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How to Clean Up Solve After Uninstalling Edge DX Agent
A user asked if uninstalling the Edge DX agent from clients would clean up from Solve automatically. The comment included a setting that enabled the user to do this, and they expressed gratitude for the help. The user then requested Intune to be deployed to all their devices, to which the response was that it was done.
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Read the entire article here...
Creating a Script for Maintenance Mode Changes on Citrix Machines
This discussion was about creating a script to show who changed maintenance mode on Citrix machines and when, as well as potential logs for restarts, forced logoffs and MCS updates. The ControlUp Script Library already includes a script that shows log information, but users suggested modifications to provide more detailed information such as for maintenance mode changes. The discussion was in favour of this idea as it would allow for quicker learning of the why behind accidental maintenance mode changes. The Script Library URL is https://www.controlup.com/script-library-posts/show-citrix-director-actions/.
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How to Report and Alert on VM’s with System Event Source “Bugcheck”
It is possible to create an event trigger to alert on virtual machines (VMs) with system event source "bugcheck" through email (or webhook and a few other options). However, this would only work when the event is occurring, not for past events. If the event relates to a blue screen, the agent might be gone and it won't alert. To solve this, it is suggested to set a trigger when the VM status goes from error to ready and run a script to check for that event.
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How does ControlUp Agent Certificate Communication Work?
It was asked if a single certificate needs to be used across Real-Time Consoles, Monitors, and ControlUp Agents, with the Consoles and Monitors holding the private key while the public key is deployed to the Agents. Remediation can be automated for the agents with a GPO, and for the Console/Monitors with a supported PowerShell scripted provided by ControlUp. More information on agent certificate communication can be found at https://support.controlup.com/v1/docs/certificate-based-agent-authentication.
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Reporting Poor Connections in ControlUp
A user asked for suggestions on how to report on user connections with poor latency, signal strength, and RTT. They could utilize the Network Dashboard to report on top bad latency, longest traceroutes, plus pull data from Configuration > Data > device_status and set alarms to alert on select fields. They can also export the data from ControlUp into MS Excel for more complex reporting. Futhermore, more features are in the roadmap to expand reporting in the future. Links to two articles were provided for more information.
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How to Deploy ControlUp Remote DX on IGEL Devices
A user asked about the best or newest way to deploy/update ControlUp Remote DX on IGEL. The Igel firmware release 11.08.230 includes ControlUp Agent 8.1.5.500 and the user asked how to activate this feature. The user was given advice to move away from Real-Time but add them to Edge DX. As of 11.04 and earlier, the user was advised to use a custom partition. There is a bug that prevents the user from connecting after June last year, though. The user can download the ControlUp Remote DX Agent install script for IGEL devices using OS v11.05.152 and test it on OS v11.07.198.
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Read the entire article here...