Join us in Episode #10 of ControlUp Community Radio, where your host, Douglas Brown, welcomes Yoni Avital, the Co-founder and COO of ControlUp. Yoni and Douglas discuss the exciting changes at ControlUp, the evolving DEX market, and innovations on the horizon.
Read the entire article here...
ControlUp for Compliance (Secure DX)
ControlUp for Compliance (Secure DX) training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Reboot Processes in SecureDX
Some users discussed the process of rebooting devices during remediation in SecureDX, as well as the possibility of configuring this in the template. One user mentioned being unable to click on "pending restart" to filter and select devices to restart. Others chimed in with troubleshooting suggestions. Discussions also included details of how certain updates may require a reboot.
Read the entire article here...
Read the entire article here...
Can ControlUp provide an online repository for agents to access files?
A question was asked about whether ControlUp has an online repository for agents to access files over the internet. The team clarified that they do not offer such a service, but suggested reposting in the #controlup-secure-dx channel for further discussion. It was also mentioned that a solution using Azure CDN has been found. The user hopes that EdgeDX and SecureDX can communicate in the future.
Read the entire article here...
Read the entire article here...
Troubleshooting SecureDX Agent Installation
There was an issue with the installation of the SecureDX agent due to an unsigned PowerShell script. The customer did not want to change the ExecutionPolicy and the team was unable to find any documentation on the topic. The agent is installed through a script added to the edge dx script list, which will not work if blocked.
Read the entire article here...
Read the entire article here...
Understanding SecureDX Issues and Managing Security Control Scans
A user noticed that the SecureDX Issues page has been updated to include new apps, including Carbon Black. However, the page shows that Carbon Black is unavailable and the user is unsure how to edit the apps or why they are not being detected. Others chimed in to explain that security controls can be checked through scans or device inventory, and the unavailable status means there is no built-in remediation for the app. It was suggested to disable the unnecessary controls in the template to avoid confusion. The issue was resolved and the user was able to scan for just Carbon Black.
Read the entire article here...
Read the entire article here...
Understanding the Device Controls Column and Troubleshooting Carbon Black with ControlUp
A user asked what the Device>Controls column does, and others suggested it shows installed but disabled antivirus and deployment products. The user was unsure if Secure DX was accurately displaying the status of Carbon Black. Other users suggested checking services and data being pulled from the device, and to contact support if necessary. Screenshots were shared.
Read the entire article here...
Read the entire article here...
Trouble Updating Skype with SecureDX – How to Find Skype on PC?
A user is having trouble finding Skype on their PC when trying to update it using SecureDX. Other users suggested searching for lync.exe or skype in the C drive, but there were no executable files found. It is possible that the UWP version of Skype is causing the issue.
Read the entire article here...
Read the entire article here...
How to Snooze or Hide Items in ControlUp
A user asked if there is a way to "snooze" or hide certain items in ControlUp. Another user responded that it can be easily done by not selecting them in the scanning template. They also mentioned that Sentinel One can be chosen for compliance check.
Read the entire article here...
Read the entire article here...
Troubleshooting Scheduled Scans on ControlUp
A user was having trouble running a scheduled scan for a specific device on ControlUp. Another user suggested checking if the last connection was successful and found that the VMware Tools update had failed. Upon installing and rebooting the tools, the scan was able to successfully run.
Read the entire article here...
Read the entire article here...
Troubleshooting Failed Remediations in ControlUp
Users discussed how to locate more information about failed remediations. It was suggested to enable logs on assigned devices for further details. Some users noted that remediations had failed but there was no logs folder, which was resolved by enabling logs in the Secure DX Agent. It was recommended to create a tag on Edge DX and assign it to relevant devices to apply the log.
Read the entire article here...
Read the entire article here...