Setting Up Alerts for Mac Devices in Edge DX

A user requested help setting up an alert in Edge DX to be notified when a macOS device shuts down or goes offline. They specifically asked for the exact Data Index, Field, and Condition to use. Instructions were given to navigate to Events → Alert Rules → Add Alert, set Product to Devices, and use the following settings: Method: Static Threshold, Category: Select the _devices data index, Field: last_communication, Operator: Contains, Time Window: 600 seconds (10 minutes minimum), Hits Required: 1, Retrigger Delay: 3600 seconds (1 hour). They were also reminded to add platform=2 for MacOS only.

Read the entire ‘Setting Up Alerts for Mac Devices in Edge DX’ thread below:

Hi! I need to set up an alert in Edge DX to know when a macOS device shuts down or goes offline (network disconnection).

Since the Mac agent stops sending telemetry during shutdown, what is the exact Data Index, Field, and Condition I should use in Alert Rules to trigger a notification when a Mac stops reporting or misses its heartbeat? Thanks!

Navigate to Events → Alert Rules → Add Alert, set Product to Devices, and use the following:

Alert Settings

“`Product: Devices

Method: Static Threshold

Category: Select the _devices data index

Field: last_communication

Operator: Contains

Condition Value:

Recommended Alert Timing Settings

“`Time Window: 600 seconds (10 minutes minimum)

Hits Required: 1

Retrigger Delay: 3600 seconds (1 hour)“`

Add platform = 2 for MacOS only

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