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Amazon AWS Related Training & Support Archives

Amazon AWS training and support-related archives from inside the ControlUp Community on Slack.

Understanding the “Public DNS Name” Setting in ControlUp Monitor

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A user asked for clarification on the purpose of "Public DNS Name" in the monitor settings. Another user explained that this parameter is used for deploying a monitor using powershell, particularly for monitors in Azure or AWS. A ControlUp support documentation link was provided for more information. This setting is used to specify the address on which the monitor exposes port 443 for outbound agent connections.

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ControlUp v9.x Inbound/Outbound Connections: Issues and Solutions Shared

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A discussion took place regarding the inbound and outbound connections in the new version 9.x. Some users reported issues with disconnected connections and concern was raised about the impact on the agents. Ultimately, it was suggested to allow client traffic to/from ControlUp's AWS hosted services without firewall packet inspection for optimal communication. The agents have an escalating hold off pattern for reconnection attempts. It was also mentioned that the ControlUp URLs are hosted in Azure and there is an offline flow available as an alternative.

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ControlUp Community Episode #4 – Conversation with Andrew Wood, ControlUp Product Manager

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In this dynamic episode of ControlUp Community Radio, host Douglas Brown engages with Andrew Wood, a seasoned EUC industry expert who recently embarked on a new journey as a Product Manager at ControlUp. Their conversation, rich with laughter and insights, delves into a broad spectrum of topics, highlighting Andrew's extensive experience and the evolving landscape of end-user computing (EUC).

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Documentation on Encryption of Data Sent to AWS from Monitors

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The user asked for documentation regarding the encryption of data sent to AWS from monitors. It was suggested to check out https://support.controlup.com/docs/controlup-architecture-security-concepts. All data is encrypted with the Rijndael algorithm (AES) with a 128-bit encryption key. Depending on the mode either ControlUp Cloud servers or local storage will be used to store the key.

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Where are ControlUp User Console Credentials Stored?

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In a Slack discussion, the user asked if the username/password for a ControlUp Enterprise User Console on a custom hive is stored in the cloud. @member mentioned that the credentials are stored locally, saved encrypted in the custom hive local db file. For the Cloud hive, these credentials are stored encrypted in the AWS Key Management Service.

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How are the credentials saved on ControlUp Scoutbees for a published App/Desktop scout?

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Credentials for Apps/Desktops on Scoutbees are encrypted either in a database or with AWS-vault, depending on whether the Scout is running on a cloud hive or a custom hive. When configuring a custom hive, the credentials are stored only locally in a file. For further information see https://controlupcommunity.slack.com/archives/C046DUGB6M9/p1668549692870029.

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Finding Out About SSO Integration for ControlUp Products

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A user asked about SSO integration with Solve and Insights, as well as the integration of Scout Bees and whether it is necessary to configure Solve and Insights separately with the IDP. The user was informed that Solve and Insight can be accessed via Solve, and that Insights will be ported over into Solve, with the data upload process and dependency on s3 being removed. An update is expected in about a week or two, and the user was advised to contact their CSM or sales team for more unofficial details.

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