User was not receiving any mail alerts even though there were failures in the dashboard, and Teamshook alerts were not showing. After disabling and re-enabling the alerts policies, the issue was solved. Support indicated a potential issue with the backend. To investigate, they asked if enabling/disabling the scout or alert policy made a difference. The response was that re-enabling was a lucky attempt, as the issue was due to an issue on the backend side.
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Automation & Alerting Related Training & Support Archives
Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.
Viewing and Adding Event IDs in ControlUp
A user asked how they could view and add Event ID's 1864, 1869, 1311, 1312, 1326, 2042, 2095, 2098, 4602, and 4604: these are errors or warnings and need to be set up with triggers to create alerts. The alerts will appear in the Incidents section and emails will be sent if a follow-up action is set up.
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Read the entire article here...
Setting Up Event Alerts with ControlUp
A user asked about setting up event alerts for an issue. The Support article https://support.controlup.com/docs/setting-up-triggers was suggested, and it was noted there is a Windows event trigger type. The user was also told that they can create a trigger by right-clicking the event in the Events tab.
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Read the entire article here...
Does ControlUp Support Nutanix Files?
A user asked if ControlUp supports Nutanix Files, and it was mentioned that while Nutanix Files specific metrics cannot be seen, AHV can be added for lots of storage information. EdgeDX from ControlUp is a different product and cannot be installed on an FSVM. It was suggested that adding Nutanix CE CVM nodes & Prism Central VM’s to ControlUp via Retouw.nl could give some insights. Furthermore, CIFS shares or SMB Protocols can be tested for availability using ScoutBees or a scheduled trigger that starts an SBA and alerts if anything fails.
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Read the entire article here...
Not Receiving Any Disk Metrics in ControlUp
The user asked why disk metrics were not showing up, checked if the machines had the Agent connected, and discussed setting triggers for the C drive. Another member encountered Prefmon and language pack issues, and put in a ticket. The trigger settings were discussed as well. Title: Troubleshooting Missing Disk Metrics with ControlUp Agent
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Read the entire article here...
Can a Trigger be Created for a Non-System/Application Event Log?
A user asked whether it is possible to create a trigger for an event log that is not System or Application - the answer is yes, but only for administrative logs and not all of them work 100%. It is necessary to add the event log to the Events Controller first. The KB referenced is at https://support.controlup.com/docs/events-pane. The user will open a support ticket to investigate further, as the message generated didn't appear in the ControlUp console.
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Read the entire article here...
How to resolve discrepancy in the ‘log off session via script’ community script between User 1 and User 2 in ControlUp?
Two users noticed that a "Log off session via script" action was not working as expected, and discussed ways to troubleshoot the issue. They suggested that one user clear their ControlUp AppData directory or rename the ControlUp Store.xml file before relaunching to do this safely. The other user asked if there was an easier way to find out why the trigger was stopped working, and both suggested checking the event logs on the monitor for related event ID 5000/5005. Support ticket could also be launched if troubleshooting does not reveal the cause.
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Read the entire article here...
Triggering ControlUp Automation with Scoutbees Alerts
A user asked if an alert from Scoutbees can trigger a ControlUp automated action. It was suggested to run scripts using ControlUp Automation to interact with Scoutbees. An idea was proposed to create an error log in the events, and for ControlUp RealTime to trigger an automation from that event. Additionally, writing a script to either put the server into maintenance mode or reboot was considered. ControlUp RealTime currently only has the ability to execute native actions through PowerShell commandlets and the follow up actions can call web hooks.
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Read the entire article here...
Investigating Monitor Alerts – ControlUp Monitor Issues for Customer Issue
A customer reported receiving a warming every other week, but Support found data uploads were consistent and fine. The Monitor Alerts - ControlUp Monitor Issues link needed to be updated, and changing advanced config setting should make a difference.
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Read the entire article here...
Driving Use Cases for Choosing ControlUp Edge DX
Two members discussed the driving use cases for choosing ControlUp Edge DX, including Corp laptop having VPN connectivity issues, seeing network latency/connectivity/ISP, and providing admin-level support to users' machines even when not connected to a VPN. Edge DX is designed for FatClients, providing detailed information without needing to be connected to VMs. RemoteDX can also be installed but is solely for showing information while connected to Win365, XenDesktop or Horizon.
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Read the entire article here...