The conversation began with customers asking for the ability to filter applications in widgets, blacklisting or whitelisting them. ControlUp is now excluding ControlUp processes and allowing customization of widgets in the upcoming Solve release. In addition, there will soon be a new analytic report for machines with high CPU. Finally, users can use Export-CuQuery to create a workaround to get data on applications crashing or hanging.
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Automation & Alerting Related Training & Support Archives
Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.
Can $(username) be Used as a Variable for Windows Event Alert Templates?
A user asked if $(username) could be used as a variable in an alert template for Windows events. This is not possible, but the value can be seen in the Incident pane if the variable is included in the trigger criteria. This was confirmed with testing. The Template variables can be found in Google Sheets.
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Read the entire article here...
Monitoring/Remediating VMware Horizon VDI with Triggers and Scripts
The user is looking for input on triggers and scripts to monitor/remediate VMware Horizon VDI environments. They recommended using a logon script triggered when a slow logon threshold is reached. Tuning the timing parameters and enabling extra logging is suggested.
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Read the entire article here...
Retention of Logged Events in ControlUp Management Console
In the ControlUp Management Console, events are logged for a default period of 60 minutes; this data is stored in-memory and reset when the console is reopened. For searching and analysing Windows Event from the past 14 days, the Incidents pane can be used. To access older events, community incident triggers should be disabled.
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Read the entire article here...
How to set a ControlUp Trigger with multiple schedules?
Users discussed finding a clean way to set a trigger with multiple schedules for monitoring Horizon services. It was suggested to use a PowerShell script with IF logic for this. To prevent getting emails when the server closes for patching, a maintenance window could be set, with a different action taken if the service is down for more than 30 minutes. ControlUp's Realtime DX can be used to set a custom schedule. An example script was provided, which requires the user to edit it with the event IDs they want to monitor for and any services to be excluded. This thread can be added to the FAQ page.
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Read the entire article here...
Setting up Alert for Remote On-Prem Servers in ControlUp
Several users asked about creating an alert to notify them if two on-prem servers are offline longer than 10 minutes. It was suggested to set up a script to check the servers and additional metrics every 10 minutes, run a Scout to test ports for the service, or use the ‘System Down’ trigger in Console (RealtimeDX). A brainstorm session was organized for the next day to further discuss the issue.
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Read the entire article here...
Event-Based Triggers for Disk Space Monitoring
A user asked if it is by design that an advanced trigger set up for disk space below 10% runs only when the value of the free space changes. It was confirmed that triggers are event based, and two solutions were mentioned - restart the Monitors or add another event such as CPU utilization, which can frequently cross the threshold. CPU utilization was confirmed as the latter approach used.
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Read the entire article here...
How to configure SBA for alerting when an FSLogix container size exceeds a threshold
Members asked for an SBA that allows to alert when an FSLogix container size exceeds a threshold. Through a configuration process the actions should be finalized and a "User Logged On" trigger should be created. An event will be written to the Application Log when a user's VHD is outside the threshold and a "Windows Event" trigger can trigger any action. An 8.8 BETA program will be available in Q1 23 and those interested can reach out to @member and @member.
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Read the entire article here...
Passing PID of High Process to Scripted Action in ControlUp
A user asked if it is possible to pass the PID of a process that has become high to a scripted action. It can be done by assigning the script to the process and adding the PID as an argument. The argument will contain the process' values at the time the script is run or the trigger is fired. More information is available at https://support.controlup.com/v1/docs/script-based-actions-sba#adding-arguments-to-your-script.
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How to Configure ControlUp to Run Scripts at Startup
The user asked about options for running a script at startup on ControlUp version 8.5.1.57, and was told that they need to upgrade to get an Uptime in Seconds greater than 300. A scheduled trigger was suggested, which would be evaluated every 3 seconds and kick off at the 5 minute mark, however the user is looking for real-time triggers and trying to become creative in the meantime.
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Read the entire article here...