Real-time Citrix session launch failure monitoring with 27+ classified failure reasons, fast triage, and recommended actions in ControlUp 9.2.
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Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
Running Citrix? ControlUp for VDI 9.2 Beta closes some long-standing gaps
If you are running Citrix in your environment, then I feel you will find ControlUp for VDI 9.2 Beta delivers some very meaningful upgrades: registration failures, connection failures, and “everything looks fine, but users can’t connect.”
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Read the entire article here...
Introducing Global DEX Findings by ControlUp
Over the past several months, we’ve been using ControlUp’s global, anonymized telemetry to look for real patterns—crash surges, unstable binaries, regressions tied to specific builds, and behavior that only becomes obvious when you zoom out beyond a single environment. Not alerts. Not anecdotes. Actual signals that repeat across many customers.
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Read the entire article here...
Customizing ControlUp Session Activity Report with Powershell Script
A user requested help in narrowing down the results of their session activity report to only show users who have launched a VDI session, and received suggestions to use a Powershell script. The script was provided and instructions on using it for Citrix platforms can be found at the given URL. The script can be modified for different timeframes and export locations.
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Read the entire article here...
Finding Little to No Usage in ControlUp’s Delivery Groups
A user asked for suggestions on how to find groups with little or no usage in ControlUp. Another user suggested using Citrix monitor's list of unused applications as inspiration, and another suggested checking each group individually or finding a way to see trends for multiple groups at once. No solution was determined.
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Read the entire article here...
ControlUp Edge DX – SIP Agent Installation and Upgrades
Users discuss if it is okay to install the 'ControlUp Edge DX - SIP Agent' on the monitor servers to see the same type of data as endpoints. It is recommended to have the cu4vdi agent installed on the monitor servers for a fuller picture of the environment. Also, it is possible to upgrade existing clients to a newer version using the PowerShell module. The two different agents, sipagent and cuagent, are discussed and it is noted that detailed metrics can be found in the VDI tab. A call can be set up to answer any further questions.
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How to Install ControlUp for VDI in a Non-Persistent Image
A user asked about installing ControlUp for VDI in a non-persistent image. Another user suggested using a built-in synchronization feature and confirmed that the agent will not register in golden image mode as long as the machine name matches the image. The sync with Citrix will also prevent stale machines from cluttering up the interface.
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Enhancing Citrix Cloud visibility with ControlUp 9.2
A user asked about getting information into ControlUp and having a single pane of glass for data instead of having to go to both ControlUp and the Citrix Cloud console. Another user asked for @member to review and update where Citrix Cloud metrics can be seen in ControlUp, potentially in version 9.2. The first release with some Citrix Connection Failure Logs was 9.1.5, and more visibility into connection failures will be available in version 9.2, with the addition of various connection failure metrics to automated actions. More information can be found at https://controlupcommunity.slack.com/archives/C04B9BLGY0G/p1740515659733499
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Troubleshooting Legal Disclaimers in ControlUp EUC Scout Setup
A user set up an EUC scout to log into their Citrix storefront but encountered an issue with a legal disclaimer while logging in. They were unsure if the Scout could go past this and asked for ideas. Another user shared a link to a guide on installing custom hives. The first user thanked them for this. There is definitely a desire for a smoother login process.
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Read the entire article here...
Utilizing Ping Identity for Multi-Factor Authentication on ControlUp
A user is excited about new features on the ControlUp platform, including added support for Ping Identity as an Identity Provider. They are unsure of how to use Ping for multi-factor authentication and see that a "pairing code" is needed, but another user clarifies that this is the "secret key" from a "software token app." The article will focus on the new support for Ping Identity and how to use it for multifactor authentication on ControlUp.
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Read the entire article here...