A user is excited about new features on the ControlUp platform, including added support for Ping Identity as an Identity Provider. They are unsure of how to use Ping for multi-factor authentication and see that a "pairing code" is needed, but another user clarifies that this is the "secret key" from a "software token app." The article will focus on the new support for Ping Identity and how to use it for multifactor authentication on ControlUp.
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Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
How to Verify Correct Version of ControlUp Agent on Citrix Servers
A user inquired about a feature in ControlUp that could verify the correct version of the ControlUp agent installed on Citrix servers. The team suggests using "App Statistics" and "App Usage Details" to filter and group by machine, but the user still finds it difficult to view the data in a useful way. They decide to stick with using their endpoint management tool for now. The ControlUp team acknowledges that there are multiple ways to view this information within the platform.
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Read the entire article here...
Using ControlUp Triggers for Citrix Monitoring
A user who is not an expert in Citrix raised a query about getting the same information from ControlUp as their Citrix support team gets from Citrix Monitor. A column in cu4vdi shows the registered state and there is a community trigger for this. The use of Citrix Cloud should not be an issue for the trigger, as conditions can be added to report only when the machine is powered on, regardless of whether it is DaaS or on-prem.
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Read the entire article here...
Issues with 9.1.5.x agent on ServerOS: High CPU Usage for services.exe Process Reported
Multiple members of the company ControlUp are discussing issues with the 9.1.5.x agent on ServerOS (2016-2022). Many are experiencing a high CPU time with the services.exe process. Some members have opened tickets with support to address the issue. The issue has been seen on both non-persistent and persistent VM's. It is recommended to use the details tab in task manager instead of the process page for CPU usage.
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Read the entire article here...
Troubleshooting Chrome in a Citrix Environment: The “Sad Chrome Icon” Issue Explained
There have been reports of Google Chrome failing to load in Citrix environments, resulting in a "sad Chrome icon." This is due to a conflict between Chrome's sandbox security feature and the Citrix virtual environment. Running Chrome with the -no-sandbox command-line switch may fix the issue, but it is not recommended for a production environment. Instead, updating Chrome and Citrix components, configuring group policy objects, and checking third-party software may resolve the issue. It is also recommended to properly handle Chrome's user profile data using a Citrix Profile Management solution.
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Read the entire article here...
Troubleshooting Citrix Cloud Site Connection with ControlUp
A user was having trouble adding their Citrix Cloud site as an EUC environment and got an error message when trying to connect. It was suggested to upgrade to the latest version of 9.1.5.406 or check ControlUp's Download Center for the correct agent version. Upgrading is recommended for other additional fixes as well.
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Read the entire article here...
Analyzing Citrix Reconnect Times with ControlUp
A user was looking for inspiration on gathering data from ControlUp agents to analyze long connect/reconnect times for a Citrix Shared Desktop session. Members shared that ControlUp recently added a feature to measure Citrix session reconnect times with a breakdown of processes, and offered a script that measures reconnect stages. Another user mentioned working on a solution for measuring endpoint authentication and requested assistance from members with a working Imprivata setup. The conversation concluded with the user planning to reach out to the members for further assistance.
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Read the entire article here...
Upgrading ControlUp Custom Hives: Understanding the /name Switch
ControlUp users discussed an issue with upgrading a Hive via an endpoint management tool. A link to an article on upgrading Custom Hives was shared, mentioning the requirement of a token for upgrades. Another article with instructions for a silent installation was also mentioned. A user questioned the need for a /name switch during an update and it was clarified that the switch is only required if the Hive name needs to be changed. The article will be updated to reflect this.
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Read the entire article here...
ControlUp compatibility with XenServer 8.4 discussed
Several users discussed the compatibility of ControlUp with XenServer 8.4, with one confirming that several customers have successfully used ControlUp with this version. ControlUp is currently looking into adding CPU wait metrics specific to the new XS version. There is some concern about explicit support for XS 8.4 but it is concluded that ControlUp has aided customers with issues related to this version.
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Read the entire article here...
RemoteDX Ping Issue with Citrix Workspace URL
The users were discussing an issue with RemoteDX - not all computers are affected and there is a possibility that ping may be disabled in the environment. Some machines are able to ping while others are not, except for the value given when initially set up to ping the Citrix Cloud Workspace URL.
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Read the entire article here...