Widget Wednesday #16 introduces VDI data integration in ControlUp Dashboards, enabling users to build custom dashboards with machine, network, and NetScaler session data for deeper performance insights.
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Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
Investigating Traffic Spikes in ControlUp Citrix VDI Environment
A user reported significant spikes in traffic in their Citrix VDI environment and suspects that ControlUp's VDI agent may be causing it. However, they are not sure if ControlUp uses Akamai for their CDN services. Other users suggested using the command "netstat -ano | findstr akamaitechnologies" to check for any processes using Akamai. The investigation will continue.
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Read the entire article here...
Troubleshooting High Logon Durations on Citrix Images
A user asked for troubleshooting tips regarding high logon durations on a new MCS Citrix image. Other members suggested using the analyzer and running Promon as the user logs on to isolate the issue. A reference to a helpful discussion was also provided.
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Read the entire article here...
Troubleshooting EUC Scout: Disappearing Screenshot Column
It was reported that the screenshot column in EUC scout disappeared, but then reappeared. A member is waiting for a private build to see if it resolves the issue. Meanwhile, they discovered that the column can be re-enabled in the settings.
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Read the entire article here...
Troubleshooting VDI Details Not Showing Data
A user asked about data not showing up in VDI details even though they have followed the necessary steps, such as installing the Remote DX Agent and enabling the Remote DX Plugin. Another user suggests checking if the virtual channel is enabled, and the first user realizes that they had not enabled it initially. After enabling it, they are still not seeing any data but it is suggested to try a new session or open a support ticket. The relevant ControlUp documentation for enabling the virtual channel is provided. Possible solutions are discussed and the user is advised to open a ticket if the issue persists.
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Read the entire article here...
CUP and Unicon/Elux Agent Deployment
A user asked about the status of CUP's support for Unicon/Elux agent deployment and various members provided information. It was suggested to contact a CSM or open a support ticket for an official answer. It was also mentioned that the CU4VDI plugin for Citrix on eLux platform has been released, but there may be technical challenges for future deployment. A team member is evaluating it as a roadmap candidate but it will not be available in the next release.
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Read the entire article here...
Citrix Cloud Log Server and ControlUp Compatiblity
A user noticed a new log server configuration for Citrix Cloud and wonders if the information will be available in ControlUp. @members state that while ControlUp does not currently use data collection from the AOT Log Server, it may be considered in future releases after researching the additional information provided.
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Read the entire article here...
Logon Timeout Trigger Absent in ControlUp Version 9.1.5.426
A user asked about the absence of "Logon Timeout" in the list of trigger options for Citrix connection failures in ControlUp version 9.1.5.426. Another user suggested that it may be the same as "Connection Timeout," but the first user clarified that they are different failures. A third user asked for ways to reproduce logon timeout connection failures for data analysis purposes. It was mentioned that while there is no easy way to reproduce them, they periodically occur in their deployment.
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Read the entire article here...
Changes in Citrix Licensing – Impact on Usage Monitoring with ControlUp
A user shared that there will be a change in Citrix Licensing in April, with migration to the new License Activation Service. The "Citrix License Usage" report for VDI DaaS no longer displays usage count. ControlUp team is aware and investigating. It seems that both Studio and license server can't see the usage either.
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Read the entire article here...
Determining Citrix Workspace Usage for Troubleshooting Performance Issues
In a Slack discussion, a user suggests detecting if a user is using the Desktop App or web version of Citrix Workspace to determine performance issues. Others mention that this can already be done using the CVAD Launch Type metric, which indicates if the session was launched from the web interface. The results can appear as "WI," "Unknown," or blank. The team plans to investigate further to bring better visibility on this topic and may consider using the client name to differentiate between the two versions.
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Read the entire article here...