A user inquired about installing the sipagent2.17.0.6185.msi on a Master Image for MCS without the Agent Control Manager, and if there was a way to suppress automatic upgrades of Edge DX agent using the agentmanger MSI. It was recommended to tag machines with a specific tag and make a rule for that tag to align with a specific agent version. Another user commented that EdgeDX could be used for non-persistent virtual desktops in Citrix, and requested assistance from other customers who have done so. There is currently no way to suppress the automatic upgrade of Edge DX agent using the agentmanager MSI.
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Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
Analyze High Latency Issues Script
Can ControlUp help? Yes, out of the box, we provide a pre-built, yet customizable, script that helps you analyze and solve high latency issues!
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Read the entire article here...
Citrix Workspace App Access: RemoteDX Plugin and Installation
The RemoteDX Plugin is not installed for users accessing the Citrix Workspace App through a web browser. Both the Workspace App and RemoteDX Plugin need to be installed on the device for session establishment.
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Read the entire article here...
Episode #18 – Conversation with Daniel Wedel, CEO and a Senior Consultant at Wedel IT
Tune in to Episode #18 of ControlUp Community Radio, where host Douglas Brown welcomes Daniel Wedel, CEO and Senior Consultant at Wedel IT. Daniel brings over 20 years of experience in End-User Computing (EUC) and shares his insights on the industry's evolution, emphasizing significant improvements in reliability, management, and technology complexity.
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Read the entire article here...
Considerations for Reporting Latency in Disconnected Sessions
Discussion about whether CU should continue reporting a user's latency when their session is disconnected, which can skew overall statistics. Mention of idle time and how this may impact the reporting. It is noted that some protocols, like Citrix, are set to stop reporting latency after a certain period of idle time.
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Read the entire article here...
How to Set up an Alert for First Time Use Logins on Windows 11
A user asked for help setting up an alert for first time use logins on Windows 11, to present a guided tour and web page. Another user suggested using a ControlUp script to set a flag file to avoid multiple runs. This method was compared to using Citrix login scripts from over 25 years ago. It was also suggested to check the date/time of the flag file for future updates.
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Read the entire article here...
Testing Application Functionality with Synthetic Monitoring for Citrix-Delivered Apps
A user asked about the possibility of testing application functionality with Synthetic monitoring, specifically for Citrix-delivered apps. Currently, the EUC test only checks the session itself and there is a web transactions test for SaaS apps. However, application functionality testing is not yet included in synthetic monitoring, specifically for Citrix-delivered apps.
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Read the entire article here...
Memory Leak Workaround for Older Versions of Citrix Virtual Apps and Desktops
A user shared their experience of encountering a memory leak with Citrix Virtual Apps and Desktops, and how Citrix support was unable to take action due to using an older version. A workaround was mentioned, but it appears to not be available in the user's version. The post also includes a link to an article about the issue.
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Read the entire article here...
Investigating Bogus Framebuffer Memory Usage with ControlUp
A user reported experiencing strange values in framebuffer memory usage for certain processes in a customer's Citrix environment with NVIDIA L4-4Q. They discovered that this issue can be caused by a broken Citrix XenDesktop graphics driver and was able to fix it by uninstalling and reinstalling the VDA. This issue has also been observed by Microsoft, who have a similar issue with GPU process memory counters reporting incorrect values. A support ticket has been opened for this issue and the ControlUp community has also seen similar cases.
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Read the entire article here...
ControlUp StoreFront Health Checker
The ControlUp StoreFront Health Checker script automates diagnosing and monitoring Citrix StoreFront servers, ensuring optimal performance and reliability.
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Read the entire article here...