When looking at user sessions in ControlUp Console, state "Down" can happen briefly during session logoff. This was observed in 20-30% of session logoffs. The "Down" state can indicate a closed session due to an error, and remote access might be possible via RDP. Users should try this next time the "Down" state appears.
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Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Licensing and License Pooling
The user asked about ControlUp licenses - there are concurrent licenses based on the number of opened sessions, and pooling is used to keep track of license usage. For VDI, licenses are counted for each powered on machine. More information on this can be found in the pricing page on the ControlUp website (https://www.controlup.com/pricing/).
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Stuck in “estimating the connection quality” with RemoteDX Plugin
A user encountered an issue with RemoteDX where users were unable to reconnect to their disconnected Sessions on an RDS Farm and were stuck in "estimating connection quality". After uninstalling RemoteDX, the issue was solved when importing a Linux Load Balancer (HAProxy) Reg key. The user was thanked for this resolution and it was documented for reference. RemoteDX is not natively supported by RDS but is supported against Citrix/VMware Horizon/AVD. Documentation for RemoteDX can be found at https://support.controlup.com/docs/remote-dx-client-device-metrics.
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Read the entire article here...
How to View Information in Real-Time with EUC Environment in ControlUp
A user asked if information in the console can be viewed in real-time, and was advised that EUC environment needs to be added to the console in order to view this information. Agent deployment is not affected - the steps can be found at https://support.controlup.com/docs/add-xendesktop-site Thank's Landon! This help me!
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Error “there was an error accessing the service” on an EUC environment
A user encountered an error accessing the service in their EUC environment, even when the broker was available and accessible on port 80 and shared credentials were working. They tried port 443 but the same error occurred. It was suggested that they use the Data Collector's installed Citrix PoSh SDK to see why it was failing, but were unable to do so due to no trust between domains. The user suggested it had been working until some days ago. It was suggested to look at the other side as all parts on the ControlUp side were working.
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Missing “Client Device Score” icon in ControlUp Solve?
Members discussed the issue of not seeing Client Device Score in ControlUp Solve, and why metrics like Client Wi-Fi Signal, Lan Latency, Total Session Latency, and Internet Latency indicate the score. They concluded that Remote DX must be installed on the endpoints and the registry values need to be deployed. Members also noted that 3rd party software can be tricky with virtual channels, and that the default MSTSC rdp client should be used. Support ticket can be created at support@controlup.com.
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Anyone experienced logon issues with Crowdstrike on their VDI?
A user asked about logon issues with CrowdStrike on VDI, especially Citrix. A client has experienced issues on Horizon VDI before, and the current user is seeing slow logon times. Potential solutions include running an analyze logon script, disabling CrowdStrike and improving performance from VMware DEM Manager.
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Driving Use Cases for Choosing ControlUp Edge DX
Two members discussed the driving use cases for choosing ControlUp Edge DX, including Corp laptop having VPN connectivity issues, seeing network latency/connectivity/ISP, and providing admin-level support to users' machines even when not connected to a VPN. Edge DX is designed for FatClients, providing detailed information without needing to be connected to VMs. RemoteDX can also be installed but is solely for showing information while connected to Win365, XenDesktop or Horizon.
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How to Start a Stopped Service only via ControlUp Trigger?
A user asked if the Start Stopped Services script could be set up to only start the service upon a trigger. The user wanted to use built in features and community scripts and confirmed that Windows Services Monitoring is necessary for this to properly work. A sneak peek was shared - a beta for service monitoring was to be released likely in March 2021.
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Read the entire article here...
ControlUp Architecture Diagram for Security Team
A user wanted an architecture diagram for their security team, and requested feedback on the provided one. Comments focused on missing ports to the CU agents and Citrix servers, and that data collectors were also not included. It was suggested that a more basic, old diagram should be used to show the relationship between monitors, cloud and agents, and console to agents and cloud. Additionally, a link to ControlUp documentation was shared (https://support.controlup.com/docs/controlup-architecture-security-concepts).
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Read the entire article here...