User asked for help with false positive - 400s for Windows Shell, caused by loopback processing mode and RSoP logging not being configured. They used the script from ControlUp's github repository which worked with parameters provided, however executing it from the console gave a false output. @Member determined it was a bug, which the user eventually figured out. Title: Fixing False Positive for Windows Shell - ControlUp Script Library
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Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
How can the login process be further optimized, considering the slowdown caused by system AppX Packages?
Suggestions were made to optimize the loginprocess and gain an even lower login time. Steps to audit process creation and termination were provided, along with many other settings related to the login process and the loading of AppX packages. It was mentioned that the worldwide average login duration is 27 seconds, but the user's logon time was 17.5 seconds, so they were doing well. The user may be able to remove the BIO_Enrollment package if not using bio logon methods.
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Read the entire article here...
Script to List Installed Versions of the VDA and Functional Level of MC & DG?
A user asked if there's a script to list installed versions of the VDA as well as the functional level of the Master Catalog and Desktop Group. Suggestions were provided along with a script for functional level. It was recommended to put the functional level requirement as a roadmap item for the product.
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Read the entire article here...
Why is My Advanced Trigger in ControlUp Not Functioning Correctly for Long-Running Processes?
A user was having trouble with a trigger set up to identify a process that has been running too long, resulting in either false positives or no action taken. Suggestions were made to set up a scheduled trigger with invoke-cuquery and possibly use invoke-cuaction with Remote PowerShell for the killing of the process. A suggestion was also made to open a support ticket. Another user also highlighted the filter on Start Time in the GUI as not being useful for the things they needed it for.
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Read the entire article here...
Can I Use a Wildcard for the Citrix Virtual Channel Allow List in ControlUp Agent?
The user asked if wildcard can be used for Citrix Virtual Channel Allow List. It was confirmed that wildcards are supported from VDA 2206, and they can be read about in the Citrix documentation article and ControlUp support article. The hashtag (#) is not a wildcard character and the version number has to be entered.
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Read the entire article here...
Why don’t see a disconnected idle session in User Sessions (Citrix) but I do in User Sessions (Agent) ?
A user was confused about why a disconnected idle session appeared in the User Sessions (Agent) but not in the User Sessions (Citrix) under the EUC environment in ControlUp’s Remote Terminal console. The User Sessions (Agent) option is located under the Delivery Group whereas the User Sessions (Citrix) is found under the User. It was suggested that it could be because the session was failing to log off completely or there were not many processes for that user.
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Read the entire article here...
Does the Bandwidth Limit metric come from the Citrix EDT logic?
A question was asked about the Bandwidth Limit metric from the Citrix EDT logic - this is estimated by sending two packets of known size and measuring the time it takes to transmit them. The metric is measured in Mbps and it should not be lower than 1 or 2 Mbps as Citrix is nimble in its bandwidth consumption. Thanks to @member for clarifying.
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Read the entire article here...
Is there a sizing guide to how much storage space you need for ControlUp Inights
A user asked about sizing for Insights storage - in the KB, an example of 1,000 RDSH, 500 VDI and 30 Server OS users was given as 3 TB per year with an overhead of 1.3. 8,000 Citrix users, 2,000 VDIs, 3,000 laptops and 1,000 servers will require around 48 TB of storage, which would need an IOP cluster with 3 data nodes. The article from ControlUp KB is no longer available, however ControlUp's Knowledge Base article on prerequisites for Insights on-premises can be found at https://support.controlup.com/v1/docs/insights-on-premises-prerequisites#recommended-installation-types-based-on-sessions.
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Read the entire article here...
After upgrading Citrix VDA to 2203CU2 have noticed the HDX Latency to be erroneous and erratic?
Users reported incorrect HDX Latency and Round Trip Time (RTT) values in Citrix VDA versions 2112 and earlier. The issue can be fixed by disabling the HDX Adaptive Scaling feature in the VDA registry (CVADHELP-19781). Changing the CU setting to current value and disabling Remote DX latency may also help. More information can be found in the Citrix documentation at https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/2203-ltsr/whats-new/cumulative-update-1/fixed-issues.html.
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Read the entire article here...
Is it Possible to Have a ControlUp Monitor Server in a DMZ?
A user asked if it is possible to have a ControlUp monitor server in a DMZ while managing Citrix desktops not in the DMZ. Connectivity over port 40705 to the agent is possible, but DNS resolution and AD connections must also be in place for it to work.
Read the entire article here...
Read the entire article here...