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Citrix Related Training & Support Archives

Citrix training and support-related archives from inside the ControlUp Community on Slack.

Automating the Disabling of Maintenance Mode on Virtual Desktops

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A user asked whether it was possible to automate the process of disabling maintenance mode on virtual desktops. Suggestions include marking the systems by using the eventlog, using registry keys for non-persistent systems, and using a local database. Citrix's Load Index was mentioned as a simpler solution, and it was clarified that it uses CPU, RAM, and maximum user numbers to calculate the effective load. ControlUp Automation and Citrix Virtual Apps and Desktops Policy Settings were both suggested as useful solutions.

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Working on a Trigger to Monitor Citrix Server Thresholds

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A user was working on a trigger to alert them once a threshold of Citrix Servers in a folder was broken. It was suggested to use folder metrics, with the user confirming they understood that an unchecked state meant it would need to exit and re-enter that state. They were also advised to restart their monitors and check values with the console before building a trigger.

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Troubleshooting Tips for AppX Package Issues

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The discussion covered troubleshooting tips for appx package issues. It suggested using "AppX packages loaded" section and procmon'ing the affected user to gain more visibility. It also included a link to a video and summarized the relevant section relating to troubleshooting gaps. The video can be found at https://youtu.be/jyj5dEpXg_Y?t=1872.

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Installing ControlUp Edge DX on Non-Persistent VDI Images

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A user was having difficulty finding documentation on installing ControlUp Edge DX onto a non-persistent VDI base image. The solution is to add the ONLYSTARTONBOOT=1 argument and to register machines by name in the agent settings within the tenant. Casing is important. The full command is: msiexec /i agentmanagersetup.msi /qn DEVREGCODE=(SampleCode) TENANT=(TenantName).sip.controlup.com ONLYSTARTONBOOT=1 REGISTERWITHNAME=1.

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ControlUp Script Batch Release – June 25, 2023

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ControlUp's new script batch features four categories, with the focus of this blog post on scripting using new CUActions APIs. This includes 'List Available CUActions', 'Power On Generic VM', 'Force Power Off Generic VM', and 'Logoff Disconnected Sessions'. The post details how to write and use these scripts, including techniques for loading the appropriate DLL, identifying and invoking the correct CUAction, and querying the monitor table. The 'Logoff Disconnected Sessions' script, for instance, fetches data in chunks and logs off all disconnected sessions for a selected user.

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Problems Identifying Data in ControlUp RealTime Console

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A user was experiencing discrepancies in the data displayed by the ControlUp RealTime console. It wasn't showing all user sessions and metrics on the top nav bar were not reflecting changes made to filtered views. The discussion resulted in the user being advised that the numbers in the top navigation bar and grid below are refreshed at different intervals and it may be causing discrepancies. Solving the issue should be simple, but the discrepancies make it difficult to identify anything accurately.

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