A user asked if there was any benefit to running both RemoteDX and EdgeDX in addition to each other. They are completely different, with RemoteDX adding extra metrics to VDI sessions and EdgeDX focused on corporate physical endpoints. Though each offers different data, there is benefit in drilling down from RemoteDX to the device in EdgeDX. Real-Time DX and Edge DX are two different products, so EdgeDX data is not viewable in Real-Time DX but Solve and DEX provide this data in the same web interface.
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Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
Mitigating False Alarms on Failed Machinesin ControlUp
A user asked about false alarms being triggered on failed machines, and it was suggested to check the Incident tab in the (old) console to see values and to change the trigger to dump all machines, folders, sessions and processes to CSV files in order to analyze the incident. Mitigation strategies such as setting the threshold to at least 1 min was suggested.
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Read the entire article here...
How to Add a Script to the ControlUp Community Script Library?
A user asked how to add a script to the ControlUp Community Script Library. They were directed to a blog post which outlines the process for sharing, and the user mentioned they had two scripts that they created to provide a report of user profiles reset by Citrix Director and to clear the storage space from reseted profiles. This is suggested to be added to @member's list of community triggers. The Academy can be found at https://cuacademy.controlup.com/
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Read the entire article here...
How is ControlUp Remote DX licensed?
how is remote dx licensed?
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ControlUp Community Meetup #2 Video – Technical ‘Ask Us Anything’ Expert Panel
Watch our second ControlUp Community Meetup for a technical 'Ask Us Anything' expert panel where our experts will discuss topics such as ControlUp on-prem vs. cloud and much more. Our lively attendees asked the questions, and the experts gave great answers! It was a fantastic session!
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Syncing Between AD and ControlUp
A user asked about putting in place a sync between AD and ControlUp and wondered what the folderpath attribute should look like in their case. The universal sync script is the replacement for the CVAD script, and should be used for EUC. It was suggested to add an introductory section comparing the AD Sync and EUC Sync to the documentation, which the team is now doing. The link in the EUC Sync documentation was removed due to being deprecated. The updated documents can be found at https://support.controlup.com/docs.
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Investigating Network/Internet Connection Drops with ControlUp Latency Report
The user asked about a graph showing gaps in latency numbers which indicates a drop in the clients network/internet connection. It was suggested to set up Scoutbees and monitor wifi as part of the issue resolution. Having 3 targets in the latency report and seeing gaps in the same spot for all 3 targets could point to an issue with the user's cable, router, modem or ISP. ControlUP traceroute info might also be helpful.
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Read the entire article here...
How to View Citrix RTT in ControlUp Solve and Edge?
A user asked if Citrix RTT can be seen in ControlUp Solve / Edge. The RTT column is for Blast/RDP, while ICA users should use the "Latency Last" metric. User Input Delay may be the equivalent metric for Citrix RTT, as detailed in ControlUp's blog: https://www.controlup.com/resources/blog/entry/controlup-automation-user-input-delay-vs-citrix-ica-round-trip-time-rtt/.
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Script to Display Notice for CVAD Login
A user asked for a script or something to display a notice to a user when they login to a Citrix Virtual Apps and Desktops (CVAD) session. Two possible solutions were suggested: displaying the message in a graphical window, or using a classic 'Dr. Livingstone, I presume?' message.
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Read the entire article here...
Understanding Desktop Load Time in CU Insights for VDI Environments
The user asked for an explanation of the Desktop Load Time parameter in CU Insights for Citrix VDI environments - this is the average duration of the desktop initialization phase, including the Active Setup phase if it is the first time a user logs on to a Windows computer. The user also asked what can affect the duration and if any methods are available to fight the parameter and make the Logon Duration Score lower. Further information is available at https://support.controlup.com/docs/logon-duration-report and https://www.controlup.com/resources/blog/entry/troubleshoot-and-speed-up-windows-logons-in-desktop-virtualization-environments/.
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Read the entire article here...