A user noticed that some of their devices experience a network latency with white spaces at different intervals and asked for clarification. It was determined that the ping was failing consistently every 40 minutes and that there could be a network issue (not VPN) related to communicating with a target Citrix public IP address. The user was instructed to open a support ticket and view raw data to determine if the numbers match. The graphs looked normal when checked.
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Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
Issues Adding Citrix Cloud Connection with ControlUp 8.7
A user reported they were unable to add a Citrix cloud connection to ControlUp 8.7 - the shared credentials needed were only present in the console where the connection was initially added. Suggestions of renaming AppData, clearing cache, and checking for a network/proxy/AV issue were made. The user was ultimately advised to submit a ticket to ControlUp's support at support@controlup.com.
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Clarifying ControlUp Edge DX and Remote DX Use Cases
Paul asked for clarification between ControlUp Edge DX and Remote DX and their use cases. EdgeDX is a standalone agent and RemoteDX is a plugin to Citrix Workspace/Horizon Client. Paul wants to get data from sessions, and tested with Mac, where EdgeDX data was visible but not data was visible in session views. RemoteDX was installed but did not show data in the session view. Further testing and a ticket may be necessary. More information on the Virtual Channel configuration can be found at https://support.controlup.com/docs/remote-dx-known-issues.
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Troubleshooting an Idle Sessions in Winlogon.exe
A user experiences an active but idle session they can't remove, despite trying to kill the processes in the console. Restarting Profile Management and checking AV exclusions have been suggested, as well as adding processes to Reg for Logoffmodules and using a Logoff Trigger. The parent process is Winlogon.exe. https://cuacademy.controlup.com/ can be accessed for further support.
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Does ControlUp Scoutbee’s Support Okta MFA?
A user asked if ControlUp Scoutbee's supports Okta MFA with Netscaler Gateway using the EUC scout. It does not support MFA but can authenticate with Okta. Another user asked if MFA is in use and how it can be bypassed for the user used for testing.
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Investigating Delays for Dedicated Citrix MCS VDI
A user reported that all applications on their dedicated Citrix MCS VDI, which has 6xCPU and 64GB RAM for running Bloomberg and other heavy apps, have experienced delay, including mouse delays. It was suggested to check the latency Last metric in the RT console, or the latency metrics via the Session Details report in Insights. RemoteDX and Scoutbees were also mentioned as useful tools to check the endpoints network conditions and latency to the backend servers. A temporary license had been applied for to test these products.
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Anyone have experience with ControlUp Edge DX & XenApp provisioned TS / VDI?
A user asked about experience with EdgeDX and XenApp provisioned TS/VDI and was recommended to deploy RealTimeDX instead due to its stateless nature and the fact that it will need rebooting to change the device ID and lose historical reports. To overcome this for Teams Monitoring, the user could install the EdgeDX Agent with a known switch, make a hardcoded link from the C and D drives, and set the custom RegisterWithDeviceName setting to be true. The user then asked if this was officially supported and if it would be coming to EdgeDX or Realtime/Solve, and was told that it is very interesting.
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Script for Monitoring Published App and Desktop Session Statistics with ControlUp
A user shared a script for a furniture company that was designed to show the number of sessions for published apps and desktops, and the percentage of the total for each of them. The script must be run on the ControlUp Monitor version 8.6.5 or newer and it was modified to allow for large amounts of sessions. The results use Export-CUQuery instead of Invoke-CUQuery. The discussion also included tips regarding color scheme and location.
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Do you need ControlUp Real Time Agent installed to view the Citrix License Usage report?
This discussion revolves around the Citrix License Usage report, and whether the Real Time agent needs to be installed on the Citrix license server. It was confirmed that it is necessary for on-prem customers, although hard to do for cloud customers. Additionally, triggering the license with the PowerShell module is possible since version 8.6.5, and requires a two step trigger and running the script in the message.
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Is there a ControlUp Logon Duration Script for Citrix Profile Management?
A user asked if the Logon Duration Script measured Citrix Profile Management - it does and the "Enable requirements for Logon Duration Analysis" script should be run for maximum functionality. Sivan mentioned a training course on it exists in the ControlUp Academy and the information is also available in a ControlUp Webinar (https://www.controlup.com/resources/blog/entry/controlup-analyze-logon-duration-after-hours-an-extended-webinar-qa/).
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Read the entire article here...