A user wanted an architecture diagram for their security team, and requested feedback on the provided one. Comments focused on missing ports to the CU agents and Citrix servers, and that data collectors were also not included. It was suggested that a more basic, old diagram should be used to show the relationship between monitors, cloud and agents, and console to agents and cloud. Additionally, a link to ControlUp documentation was shared (https://support.controlup.com/docs/controlup-architecture-security-concepts).
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Citrix Related Training & Support Archives
Citrix training and support-related archives from inside the ControlUp Community on Slack.
Implementation Questions for ControlUp in Corporate and Isolated Environments
A user asked questions about implementing ControlUp in a corporate and isolated environment. The answers explained that Monitors and Data Collectors don't need to be in the same domain, credentials can be used even without trust relationship, and port 40705 needs to be added. Professional Services from ControlUp can be sought for resolving automation issues in an environment with extensive security policies.
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When users logon to a server that is provisioned by PVS dose the User profile go to the RAM cache or the DIFf disk?
A discussion was had around the use of Provisioning Services (PVS) and how it deals with user profiles. If profiles exceed 30GB, then it should be configured to overflow on disk, but FSLogix Containers are simply mounted and the writes directly into the VHDX file, not into RAM. For testing, users can change the altitude of the procmon or FSLogix Drivers.
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How does ControlUp calculate the current “Protocol Bandwidth Limit”?
The user asked about ControlUp's Protocol Bandwidth Limit measurement and how it is calculated. It was suggested that this measurement may change due to a CPU Readiness problem in VMware, as the guest OS has CPU demand but the host cannot satisfy the demand. It was also suggested to check the CO-stop (%CSTP), which is shown as CPU Excessive SMP Use in ControlUp on the VM level, as well as check for any snapshots present on the virtual machine that could increase %CSTP values and reduce virtual-machine performance.
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How to Get Started with ControlUp Products
Chad asked about the ControlUp products Realtime DX, Edge DX, and Scoutbees. These products are used to manage physical and virtual desktops respectively, as well as diagnose issues, automate tasks, measure UC&C engagements, and test SaaS apps. With a 21 day trial of the products, Chad can gain a better understanding of the features. For additional assistance, Chad is encouraged to engage with the Pre-sales team or contact the Support team. Links to helpful resources such as a demo video and getting started guide were shared.
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Investigating Network Latency Issues in ControlUp
A user noticed that some of their devices experience a network latency with white spaces at different intervals and asked for clarification. It was determined that the ping was failing consistently every 40 minutes and that there could be a network issue (not VPN) related to communicating with a target Citrix public IP address. The user was instructed to open a support ticket and view raw data to determine if the numbers match. The graphs looked normal when checked.
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Issues Adding Citrix Cloud Connection with ControlUp 8.7
A user reported they were unable to add a Citrix cloud connection to ControlUp 8.7 - the shared credentials needed were only present in the console where the connection was initially added. Suggestions of renaming AppData, clearing cache, and checking for a network/proxy/AV issue were made. The user was ultimately advised to submit a ticket to ControlUp's support at support@controlup.com.
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Clarifying ControlUp Edge DX and Remote DX Use Cases
Paul asked for clarification between ControlUp Edge DX and Remote DX and their use cases. EdgeDX is a standalone agent and RemoteDX is a plugin to Citrix Workspace/Horizon Client. Paul wants to get data from sessions, and tested with Mac, where EdgeDX data was visible but not data was visible in session views. RemoteDX was installed but did not show data in the session view. Further testing and a ticket may be necessary. More information on the Virtual Channel configuration can be found at https://support.controlup.com/docs/remote-dx-known-issues.
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Troubleshooting an Idle Sessions in Winlogon.exe
A user experiences an active but idle session they can't remove, despite trying to kill the processes in the console. Restarting Profile Management and checking AV exclusions have been suggested, as well as adding processes to Reg for Logoffmodules and using a Logoff Trigger. The parent process is Winlogon.exe. https://cuacademy.controlup.com/ can be accessed for further support.
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Does ControlUp Scoutbee’s Support Okta MFA?
A user asked if ControlUp Scoutbee's supports Okta MFA with Netscaler Gateway using the EUC scout. It does not support MFA but can authenticate with Okta. Another user asked if MFA is in use and how it can be bypassed for the user used for testing.
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Read the entire article here...