A user who is not an expert in Citrix raised a query about getting the same information from ControlUp as their Citrix support team gets from Citrix Monitor. A column in cu4vdi shows the registered state and there is a community trigger for this. The use of Citrix Cloud should not be an issue for the trigger, as conditions can be added to report only when the machine is powered on, regardless of whether it is DaaS or on-prem.
Read the entire article here...
Cloud Computing Related Training & Support Archives
Cloud Computing training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Citrix Cloud Site Connection with ControlUp
A user was having trouble adding their Citrix Cloud site as an EUC environment and got an error message when trying to connect. It was suggested to upgrade to the latest version of 9.1.5.406 or check ControlUp's Download Center for the correct agent version. Upgrading is recommended for other additional fixes as well.
Read the entire article here...
Read the entire article here...
RemoteDX Ping Issue with Citrix Workspace URL
The users were discussing an issue with RemoteDX - not all computers are affected and there is a possibility that ping may be disabled in the environment. Some machines are able to ping while others are not, except for the value given when initially set up to ping the Citrix Cloud Workspace URL.
Read the entire article here...
Read the entire article here...
Understanding ControlUp Monitor Database and Query Options
There were questions about where the ControlUp monitor database is stored and what tables are available. It was suggested that the database is stored in RAM and data is only exported to the cloud backend for long enough. There were suggestions to use the powershell invoke-cuquery or api to query the database. It was also mentioned that the export-cuquery may have less impact on the monitor and export more data at a time.
Read the entire article here...
Read the entire article here...
New Capability in ControlUp 9.2 to Monitor and Trigger VDA Registration in Real Time
A user asked for help with obtaining the current registration failure reason in ControlUp, similar to what is available in Citrix DaaS Monitor. @member mentioned that the upcoming 9.2 release will introduce a new capability to monitor and trigger on VDA registration state in real time. This will provide deeper insights and allow for automation actions to be taken against DDC or VDA.
Read the entire article here...
Read the entire article here...
Suggestions for Tracking Devices at Specific Office Locations on ControlUp
A user is looking for a solution to track devices being used from a specific office location, but there is currently a bug in the location history report regarding Windows devices. Other users suggest using geolocation through Powershell, but there are limitations with Entra joined devices. Further suggestions include using workflows and advanced features.
Read the entire article here...
Read the entire article here...
Understanding CVAD Disconnect Reasons in ControlUp and Citrix Director
The discussion focuses on the "CVAD Disconnect Reason" column under User Sessions in ControlUp's web UI. The user has not seen any valuable metrics and another user asks what Citrix Director shows for that reason. It is mentioned that the latest 9.1 and upcoming 9.1.5 releases will have improved metrics for Citrix connection issues. The location of the "CVAD Disconnect Reason" in Citrix's DaaS monitor is also discussed and a link to Citrix's documentation on troubleshooting failure reasons is shared.
Read the entire article here...
Read the entire article here...
Troubleshooting Timeout Issues between Citrix VDA and Cloud Connector in ControlUp
A user is looking for a way to receive a notification or report for timeouts between Citrix VDA and Citrix Cloud Connector. It is suggested to check the real-time view for Citrix Cloud Connectors and look for relevant metrics that might help.
Read the entire article here...
Read the entire article here...
Best Practices for Redundancy in ControlUp Components for VDI Onboarding
A discussion arose about best practices for redundancy of components for new clients onboarded for VDI. It was suggested to deploy at least 2 ControlUp Monitors and dedicated Data Collectors for failover mode, with configuration instructions provided in the relevant EUC / Hypervisors API connection. ControlUp has a sizing guideline for v8.x, found at https://support.controlup.com/docs/sizing-guidelines-for-controlup-v8-x, though it is advised to monitor with ControlUp and scale as needed.
Read the entire article here...
Read the entire article here...
Episode #20 – Conversation with Ryan Mangan, Founder of EfficientEther
Tune in to Episode #20 of ControlUp Community Radio, where host Douglas Brown welcomes Ryan Mangan, founder of EfficientEther, a cutting-edge platform dedicated to optimizing cloud costs through AI technology. With nearly 20 years of expertise in user computing, Ryan brings deep insights from his extensive work with RDS, VMware, and Azure Virtual Desktop.
Ryan shares his journey and the motivation behind launching EfficientEther, highlighting how organizations face increasing complexities and waste in managing cloud expenditures due to subscription-based models.…
Read the entire article here...
Read the entire article here...