Cloud Computing Related Training & Support Archives
Cloud Computing training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Metrics and Export Options
A user asked about a list of all metrics captured by ControlUp. Another user shared a link to a support page with PowerShell commands for exporting metrics by type and accessing metadata. The first user expressed their gratitude for the information.
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Read the entire article here...
Troubleshooting the Console Login for ControlUp v9.05
A member asked for the URL that the captcha uses when logging in to the Console of 9.05. Another member shared a KB article with a list of necessary URLs and ports for v9.05 login, including a missing Google one. The article can be found at https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-eu-customers and https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-us-customers for EU and US customers respectively. A specific article for v9 can also be found at https://support.controlup.com/v1/docs/90-communication-ports-and-urls. The issue of not being able to login without allowing through the firewall has been reported and a ticket has been opened to update the documentation with this information.
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Read the entire article here...
Troubleshooting Network Communication Issues in ControlUp 9.0
A user encountered an error related to network communication after upgrading to version 9.0. They were asked to specify their region and test various components, including Real-Time DX, Agent Outbound, and Scoutbees. Additionally, they were informed that agents will try to reach out to cu-agents-cpa.controlup.com in order to retrieve a Personal Access Token for communication with ControlUp Monitors.
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Read the entire article here...
ControlUp Community Meetup #9 – Tech Expert Panel Q&A – Ask Us Anything – Recording Available Now!
ControlUp Community Radio – Episode #15 – A Conversation with Antony Awaida & Andy Tynes of Apporto
Triggering Actions based on Specific Server Connection Failures in ControlUp Real Time Console
A discussion was held about being able to trigger an action based on the number of connection failures for a specific server. It was suggested to add a column in the Real Time Console to display the number of Citrix connection failures, which could then be used to create triggers. The user also asked about improved local host cache monitoring and the possibility of bringing it into the product. The ControlUp support team mentioned some relevant resources and offered to discuss further during an upcoming meeting.
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Read the entire article here...
ControlUp Community Radio Episode #14 – A Conversation with Benny Tritsch, EUCScore.com
Recommending Interval Times for EUC Scouts and Delivery Group Configuration
A user asked for recommendations on interval times for running EUC scouts, and whether it is better to use one scout per delivery group. Multiple users responded with suggestions and advice, including the possibility of using staggered intervals to allow time for merging profiles. The issue of session disconnections was also mentioned, and the user confirmed they were using only one account.
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Read the entire article here...
Troubleshooting EUC Scout Failure Descriptions
A user is looking for a list of failure descriptions for EUC Scouts when configuring alerting policies. Another user explains that errors correspond to different stages of connecting to EUC sessions and shares a helpful article for reference. The first user is grateful and mentions they have scouts running and will open a support ticket to ensure their settings are correct.
Read the entire article here...
Read the entire article here...