A user suggested creating a script to generate log bundles with logs from ControlUp infrastructure servers such as SBA, COP, IOP, etc. An example of such a script was AppSense-Support.vbs and this was used to successfully retrieve the logs. The ControlUp Script Library includes a script (https://www.controlup.com/script-library-posts/deploy-log4net-for-controlup-processes/) for generating log bundles for Cloud components, although it is more complicated to do so for on-prem components due to the large size of the logs.
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Cloud Computing Related Training & Support Archives
Cloud Computing training and support-related archives from inside the ControlUp Community on Slack.
How to Configure CVAD Maintenance Mode from a CVAD Integration in a ControlUp Trigger
A user asked about using the CVAD Maintenance Mode from an integration in a trigger. The account was using shared credentials and the Monitor/Data Source connection seemed ok. It was suggested that the user use an Advanced Trigger and select the "Include newly discovered devices" option and use the "Disable CVAD machine maintenance mode" script action to enable the machine. The user was also recommended to check out the Trigger Packs article. The link for the Disable CVAD machine maintenance mode is https://github.com/controlup/script-library/tree/master/Disable%20CVAD%20machine%20maintenance%20mode and the Trigger Packs article is found at https://support.controlup.com/docs/trigger-packs.
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Read the entire article here...
Community = People!
Community is people! The ControlUp Community comprises some fine folks, and below is a Word Cloud of our top members! What a joy to have them on our team!
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ControlUp Agent and Remote DX Installation on an On-Premise Environment
A user asked about installing the ControlUp agent and Remote DX across an on-premise environment, with IGEL and Windows PCs as clients. In order to control both from the console, version 8.8 and HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Console\EnableAgentManagement set to 1 are required. The Remote DX should be installed via SCCM, as per Microsoft's policy. Full details can be found on the ControlUp Support Upgrade Guide, linked here: https://support.controlup.com/v1/docs/upgrade-guide-for-hybrid-cloud-8-x-to-8-8#upgrade-controlup-agents.
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How can ControlUp Edge DX prompt users to confirm disconnects or logoffs in Citrix sessions to avoid hung VMs?
Hello. We are seeing lots of issues with users getting disconnected from sessions, and then not being able to reconnect to the VDI environment due to hu...
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ControlUp Real-Time DX 8.8 (Hybrid Cloud) is Now GA
We have happy to announce that ControlUp Real-Time DX 8.8 (hybrid cloud) is now GA and ready to download! Version 8.8 is packed with bug fixes and a few new major features. The following are just a few of the many enhancements:
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Can ControlUp Real-Time Be Deployed in an On-Premise Environment?
A user asked if it was possible to deploy Real-Time Diagnostics in an on-premise environment, which is possible with a fully on-premise solution. HP thin clients can be added to Edge DX, which is cloud-only and can get remote DX data from them but not the devices themselves.
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Is the ControlUp “Forecasting” Feature Supported on On-Prem?
A user asked if the "Forecasting" feature for Insights Reports was supported on On-prem infra, specifically for the Host Trends report. They were told that it was not available on-prem, and that there were no plans to add this to IOP at this time.
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Accessing Custom “Teams Trends 7days” Insights Report
A user asked for help accessing a custom Insights report "Teams Trends 7days" - they were provided with the full URL to access it both for cloud (https://insights.controlup.com/home/application-trends/) and on-premise (https://insights.domainname.com/teams_trends_7days). Unfortunately, this didn't help and the page comes up blank.
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ControlUp Incidents and Alerts Stopped Working
Luke has been having trouble getting 33,000 incidents and his alerts stopped working since last Tuesday. He was advised to check the Monitor and Console VM can properly connect to the required back-end service at https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1 . Luke was also provided with a script from Support to test connectivity at https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services and was able to download the script. He plans on logging with Support.
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Read the entire article here...