A user asked about putting in place a sync between AD and ControlUp and wondered what the folderpath attribute should look like in their case. The universal sync script is the replacement for the CVAD script, and should be used for EUC. It was suggested to add an introductory section comparing the AD Sync and EUC Sync to the documentation, which the team is now doing. The link in the EUC Sync documentation was removed due to being deprecated. The updated documents can be found at https://support.controlup.com/docs.
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Cloud Computing Related Training & Support Archives
Cloud Computing training and support-related archives from inside the ControlUp Community on Slack.
How to Easily Keep Track of View in ControlUp Solve?
A user was having difficulty keeping track of their views when moving between locations in Solve. They wanted the ability to have set the same default view everywhere, which is currently not a feature. Dennis suggested that the configuration for the views can be found in a file, and an API endpoint exists to save presets, but difficulties in table configuration and view translation remain. Chris commented to review the notes given by a member and Dennis updated that this behavior is not intuitive and is highly prioritized.
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Read the entire article here...
Does ControlUp Console to Domain Controller traffic supports LDAPS?
The user asked whether the ControlUp Console to Domain Controller traffic supports LDAPS. Additionally, the question was posed as to why the ports for Hybrid Cloud for XenDesktop Controllers and XenServer Pool for EU Customers is only 80, but on the other KB article it is 80/443. These questions were answered and it was explained that the port can be changed to 443 and customers need to configure the protocol field adding an (S). Title: ControlUp Console to Domain Controller Traffic: Questions and Answers
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Read the entire article here...
How to Enable/Disable Maintenance Mode Script in ControlUp?
A user asked if anything special is needed to use the enable/disable maintenance mode script - it's only for on-prem Citrix and requires giving the service account the necessary rights. Citrix Cloud requires the Secure Access Account to have full admin rights. The script works great in RT Console and a user was having difficulty loading sanpin in Solve. The team will take a look tomorrow.
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Read the entire article here...
HTTP Scout Fails With Status Code 200 OK
HTTP Scout check failed with a status code of 200 OK and a pattern of "{“status”:“ok”}". The scout had been functioning correctly for several weeks and tests on other custom, public, and servers are working, but the scout does not. When testing in a browser, the user gets the result of "{“status”:“ok”}" which clears when removed and then recreated. A fix is in process and Ehud has offered to provide logs if needed.
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Read the entire article here...
Does Edge DX Remote Control Leave a Trace afer Ending Remote Session?
A user asked about remote control functionality in Edge DX and whether it leaves traces that the security department can pick up. @Member gave an explanation that the client used in the agent is a VNC client, but is secured and connected to other parts of the system via a web-socket. This means that the VNC client cannot be externally connected, thus not leaving traces.
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How to add new users to ControlUp Real Time DX?
A user asked a question about adding users to a ControlUp setup, with the question of whether it needs to be done via the Login Setup screen in version 8.7 or if it can be done through adding people to an AD group. In order to do this, users need to be added manually. However, ControlUp is working on enhancing its Solve/SAML integration, which will enable new users to be auto created as needed. This would be done with the new DEX platform/login when configured to use SAML. ControlUp will keep @member updated on its progress with the DEX platform.
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Investigating Citrix VDA Registration Issues with ControlUp
A ControlUp user was dealing with a fallout after domain controller patching impacting Citrix VDA registration. Yoni suggested using the built in machine action GP Update to check the Events pane for ID 14 and the domain membership script action for repairing identity issues, while other ControlUp SMEs were tagged for further help. Links were also provided to Microsoft articles for Kerberos and Netlogon protocols.
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Read the entire article here...
ControlUp Scoutbees List of IPs to Allow
A user asked for a list of IPs to allow for Scoutbees and ControlUp provided a link to the relevant cloud locations at https://support.controlup.com/docs/cloud-locations-used-by-controlup-products#scoutbees, resulting in humorous exchanges between team members.
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Read the entire article here...
How to View Information in Real-Time with EUC Environment in ControlUp
A user asked if information in the console can be viewed in real-time, and was advised that EUC environment needs to be added to the console in order to view this information. Agent deployment is not affected - the steps can be found at https://support.controlup.com/docs/add-xendesktop-site Thank's Landon! This help me!
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Read the entire article here...