A user asked for documentation and other information about the data the ControlUp Agent sends to the cloud service -- sales or CSM contacts can help with this question, and GDPR/security documents can address customer security concerns. Edge DX is cloud-only, and relevant data can be found in the data indexes when the internal indices tickbox is enabled. Link to Security Architecture: https://support.controlup.com/docs/security-architecture.
Read the entire article here...
Cloud Computing Related Training & Support Archives
Cloud Computing training and support-related archives from inside the ControlUp Community on Slack.
How To Get Full Reports of App Load Time in ControlUp
A user asked about getting full reports of Application Load Time in addition to the small graph found under Insights. It was suggested that the same report could be found in the Solve Web interface. The report is under 'Solve > Reports > App Statistics. Thanks to Sivan for the help.
Read the entire article here...
Read the entire article here...
ControlUp Community Radio Episode #2 with Legendary Former CEO, Citrix, Mark Templeton
In this engaging second episode, Douglas Brown sits down with the iconic Mark Templeton, former CEO of Citrix and currently the Chairman of the Board at WorkSpot. Douglas and Mark embark on a journey through the evolution of virtual workplaces, discussing the visionary steps Citrix took under Mark's leadership and how these innovations have shaped the industry.
Read the entire article here...
Read the entire article here...
ControlUp Community Radio Episode #1 with Jed Ayres, CEO at ControlUp
In the first episode, we're delighted to welcome Jed Ayres, CEO of ControlUp, who will discuss his vision for ControlUp's future. He'll also delve into topics like EUC and DEX, and explore key strategies for ControlUp's growth.
Read the entire article here...
Read the entire article here...
Gathering Custom Reports with ControlUp Insights
This discussion focused on custom reporting needs and different ways to create and access reports. It was suggested to ask ControlUp for a road map call, and to open a public API as part of the new streaming data project. Insights (on-prem) and PowerShell and Excel were also mentioned as possible ways to create custom reports. Additionally, reports should be stored for one year, rather than having the data in two places, to avoid extra work for users.
Read the entire article here...
Read the entire article here...
Adding Entra ID Joined Machines to Control Up
It is possible to add Entra ID Joined machines to Control Up with a DNS record or via the Cloud Connection Sync Script, which adds all machines in an Azure subscription. The Universal Sync Script can also be used to synchronize EUC environments. Instructions for both can be found at https://support.controlup.com/.
Read the entire article here...
Read the entire article here...
Feature Parity Matrix and FedRamp Certification for ControlUp
A user asked ControlUp about FedRamp certification, and if there was a feature parity matrix between the on-prem release and SaaS. They were informed that ControlUp is not FedRamp certified but is in the process of obtaining this certification, and a feature matrix is available at https://support.controlup.com/docs/controlup-modes. Additionally, edge dx and Scoutbees require the cloud and when in the Government space, Hybrid mode is not available.
Read the entire article here...
Read the entire article here...
Understanding Cross Site Association in ControlUp
When the delivery group is in another datacenter, it may have its own ControlUp monitor which the EUC view only allows one site per EUC site. RT shows information but Solve does not. It is verified that the monitor is connected and available, but the user needs "cross site association" -- a setting to allow the monitors to share data between each other. Enabling this feature increases network utilization and has to be done manually. For more information, the user can see the Multi-Site Association Feature at https://support.controlup.com/docs/multi-site-association-feature.
Read the entire article here...
Read the entire article here...
Monitoring URLs for Citrix Cloud Availability with ControlUp
A user was looking for URLs to monitor the availability of Citrix cloud, besides those used by the Cloud Connector Connectivity Check utility (https://support.citrix.com/article/CTX260337/cloud-connector-connectivity-check-utility). They had not seen such URLs before, but thought they might exist.
Read the entire article here...
Read the entire article here...
Troubleshooting FSLX Data With ControlUp Agent Logs
The user wasn't seeing any FSLX data and asked if the FSLogix Service values were populated, the agent was on the latest build and manage columns had been added. After checking, they were informed NA meant something had gone wrong and an agent log would be needed.
Read the entire article here...
Read the entire article here...