A user asked for help troubleshooting an alert to send an email when free space on a disk is less than 15GB. The user found that the alert only fired after restarting the monitor or agent. After further investigation and advice from another member, the user learned that triggering the alert requires the free space to cross the threshold from a greater to lower value, and that creating a series of triggers at each threshold is necessary to ensure that alerts are triggered as needed.
Read the entire article here...
ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
Running a ControlUp Automated Action fails with EventID 5005
A user experienced an error when running an automated action with EventID 5005 due to UAC being enabled. The user then ran the action as a specific user that had rights to start VMs in vCentral, and it was suggested that the action could be run from a Monitor server instead. Any logs can be shared by opening a ticket or in private with support. ControlUp has a log4net script action available to investigate this issue further. The registry key EnableLUA will be read if the script is set to "controlup console/monitor".
Read the entire article here...
Read the entire article here...
Clarifying ControlUp Edge DX and Remote DX Use Cases
Paul asked for clarification between ControlUp Edge DX and Remote DX and their use cases. EdgeDX is a standalone agent and RemoteDX is a plugin to Citrix Workspace/Horizon Client. Paul wants to get data from sessions, and tested with Mac, where EdgeDX data was visible but not data was visible in session views. RemoteDX was installed but did not show data in the session view. Further testing and a ticket may be necessary. More information on the Virtual Channel configuration can be found at https://support.controlup.com/docs/remote-dx-known-issues.
Read the entire article here...
Read the entire article here...
How to Install Edge DX on macOS with WSS Agent
James suggested adding Edge DX application paths to an executable bypass list in order to communicate with the tenant correctly when Symantec WSS Agent or a similar web content/ proxy agent is installed on macOS. The application paths are usr/local/com.controlup.edgedx.agent, usr/local/com.controlup.edgedx.agentmanager, and /Volumes/ControlUp Edge DX. Support for tunneling URLs needed for the Agent Manager is not available on macOS.
Read the entire article here...
Read the entire article here...
Investigating Delays for Dedicated Citrix MCS VDI
A user reported that all applications on their dedicated Citrix MCS VDI, which has 6xCPU and 64GB RAM for running Bloomberg and other heavy apps, have experienced delay, including mouse delays. It was suggested to check the latency Last metric in the RT console, or the latency metrics via the Session Details report in Insights. RemoteDX and Scoutbees were also mentioned as useful tools to check the endpoints network conditions and latency to the backend servers. A temporary license had been applied for to test these products.
Read the entire article here...
Read the entire article here...
Troubleshooting Error “Install .NET FW 4.8 on the target machine” with ControlUp
A user encountered the error "Install .NET FW 4.8 on the target machine" and found it was due to a conflict between 8.7 and 8.8. The user needed to remove some .NET patches and run the console with an admin account on the monitor server. After upgrading the agent, the error was resolved. There was also an issue with scripts, which was fixed after upgrading the agent. It was mentioned that the 8.7 Realtime console was liked.
Read the entire article here...
Read the entire article here...
Anyone have experience with ControlUp Edge DX & XenApp provisioned TS / VDI?
A user asked about experience with EdgeDX and XenApp provisioned TS/VDI and was recommended to deploy RealTimeDX instead due to its stateless nature and the fact that it will need rebooting to change the device ID and lose historical reports. To overcome this for Teams Monitoring, the user could install the EdgeDX Agent with a known switch, make a hardcoded link from the C and D drives, and set the custom RegisterWithDeviceName setting to be true. The user then asked if this was officially supported and if it would be coming to EdgeDX or Realtime/Solve, and was told that it is very interesting.
Read the entire article here...
Read the entire article here...
Setting up Alert for Remote On-Prem Servers in ControlUp
Several users asked about creating an alert to notify them if two on-prem servers are offline longer than 10 minutes. It was suggested to set up a script to check the servers and additional metrics every 10 minutes, run a Scout to test ports for the service, or use the ‘System Down’ trigger in Console (RealtimeDX). A brainstorm session was organized for the next day to further discuss the issue.
Read the entire article here...
Read the entire article here...
Viewing Survey Results with ControlUp User Sentiments Beta
The discussion discussed a beta version of the User Sentiments feature and how to view survey results. It was suggested that optional questions may be the cause of one survey response not displaying as the other two. The Edge DX agent is available as a workaround. Survey results can be viewed on the Dashboards and Surveys section.
Read the entire article here...
Read the entire article here...
Do you need ControlUp Real Time Agent installed to view the Citrix License Usage report?
This discussion revolves around the Citrix License Usage report, and whether the Real Time agent needs to be installed on the Citrix license server. It was confirmed that it is necessary for on-prem customers, although hard to do for cloud customers. Additionally, triggering the license with the PowerShell module is possible since version 8.6.5, and requires a two step trigger and running the script in the message.
Read the entire article here...
Read the entire article here...