It was asked whether admin permissions are required to install the ControlUp Remote DX Agent - Admin permissions are indeed required as the agent needs to add files to the Windows Program Files, add registry keys, etc. Documentation should be updated to reflect this.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
How to Disable ControlUp Agent Auto Updates
A user asked if there was a way to disable auto updates for devices with the ControlUp agent other than disabling them one at a time; it is possible to do so by turning off version control. The reason for this was due to CarbonBlack blocking the agent when it gets updated. As a solution, the user was suggested to get a CarbonBlack rule in place to allow it, simplifying future upgrades of the agent.
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Read the entire article here...
Using Automation to Assign Dynamic Groups in ControlUp
It is currently only possible to automatically assign Dynamic Groups during installation of the Windows Agent, but there may be a similar possibility for Linux using the upcoming IGEL OS12 agent. Alternatively, API calls and scripts can be used to assign dynamic groups. UserVoice item https://controlup.uservoice.com/redirect/suggestions/46944511 has been created for this.
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Read the entire article here...
ControlUp Agent Status Reports “Error” While Working Perfectly
A user asked about an issue with Instant Clone VMs; potential causes suggested included DNS resolution, firewall blocking, Agent not installed, or Agent not running. To find the exact error message, they need to look at 'Monitor Status' in the Console. It was then mentioned that if these VMs are not connecting to the Monitor, they will cause errors in Solve (missing historical data). Lastly, the user realized that the Agent may not be running.
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Using Get-HVMachineSummary and Understanding HZ Assigned User in VMware Holirzon View on ControlUp
In Horizon View, the assigned user of VDIs is not showing in the Real-Time console, but there is a registry key that can be used to turn it back on. This was turned off by default due to a performance concern, but it is believed that the underlying issue has been addressed. In version 9 of the integration, assigned user can be retrieved without extra data. @member may have more insight on this. Use with caution. Title: Registry Key to Retrieve Assigned User in Horizon View
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Read the entire article here...
Installing ControlUp Edge DX on Non-Persistent VDI Images
A user was having difficulty finding documentation on installing ControlUp Edge DX onto a non-persistent VDI base image. The solution is to add the ONLYSTARTONBOOT=1 argument and to register machines by name in the agent settings within the tenant. Casing is important. The full command is: msiexec /i agentmanagersetup.msi /qn DEVREGCODE=(SampleCode) TENANT=(TenantName).sip.controlup.com ONLYSTARTONBOOT=1 REGISTERWITHNAME=1.
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Implementing ControlUp Edge DX Agent with SCCM and Intune
A user discussed the implementation of ControlUp's Edge DX agent with SCCM and Intune. The command line switches needed for the MSI can be found on the download page. It was suggested to study how to deploy to 1000 devices. ControlUp has a video that walks through how to deploy the agent using these methods, available at https://vimeo.com/786923949.
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Can Two ControlUp Deployments be Run on One Machine?
A user asked if two different ControlUp Deployments could be run on one machine. It is not possible, but when upgrading, the console, monitor, and agents can be updated separately. For a migration from an on-prem to a cloud environment, a registry key needs to be deleted. The Auth key and Organization key need to be cleared and set again. Alternatively, it is possible to keep the same org and change the mode to cloud.
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Best Practices for Upgrading ControlUp on a New VM
Users discussed best practices for upgrading ControlUp by moving it to a new VM; this includes backing up the Console machine's appdata folder and republishing the configuration, as well as reusing the existing database. It was suggested that the platform's consoles and monitors should logon to the new name and IP, while the agent auth key should be migrated using PowerShell commands. Uninstalling the monitors and data collectors was suggested because of the name change.
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How to Set / Override the Controlup Edge DX Location Manually
A user asked about manually setting the Controlup EdgeX location. It is possible to override the location using the IP address and a script is provided to check the IP address against known subnets and their corresponding locations. Locations must be set on the tenant side and must be in valid JSON with the property "LocationsByIpRange". ControlUp does not offer specific documentation for this feature. The script and full JSON example are included in the discussion.
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Read the entire article here...