Having trouble connecting to an instant clone pool, users discussed a variety of potential causes including a DNS resolve issue, a NetBios name not matching the machine name, and a DNS scavenging issue. Troubleshooting advice included running the Agent diagnostic in the RTC, pinging the PC running the console and from the monitor server, flushing DNS, and looking for information in the log.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
Creating Toast Notifications With ControlUp Edge DX Scripts
A user asked about creating Toast Notifications with ControlUp's script for Edge DX. After getting an error in the script, they asked for help and received two examples from @member. It was also mentioned that BurntToast, a PowerShell module, could be installed and used with Edge scripts.
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Read the entire article here...
How to onboard a Device with ControlUp’s Edge DX
A user was having trouble finding the agent download section on the ControlUp console. It was suggested to either go to the organisation's download section or devices which has a settings button for Edge DX. The user thanked the team for the advice and also gave some feedback on improving the menu button for better visibility. ControlUp have acknowledged the feedback and will look into it.
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Read the entire article here...
What is the Changelog for ContrlolUp Edge DX Agent?
A user asked if there was a changelog available for the EdgeDX Agent, which can be found here: https://www.controlup.com/controlup-release-notes/.
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Read the entire article here...
Troubleshooting a Telephony Issue With ControlUp Data
A user asked if it is possible to get granular data from ControlUp to troubleshoot an issue with calls dropping on a telephony system. It was suggested that an alert or script be set up to gather data, however the customer preferred to use Citrix ADM. ControlUp already gives extra details for the Protocol Latency metric such as Min, Max and Avg over a 5-minute interval and users were asked if this was helpful for the issue. The question was left open-ended to determine if more granular data could be made available in the future.
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Read the entire article here...
Investigating Discrepancy Between Blue Screens on Dashboard and Reports
A user reported discrepancies between blue screens shown on Dashboard and Reports which may be related to agents prior to 2.12.8. It was confirmed the machines have 2.12.8 installed and there were no filters set in the Dashboard. A fix to ensure accurate reporting for older agents is going in this weekend to address this issue.
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Read the entire article here...
Running Scripts with Administrative Privileges Through an SBA
A user asked about running a script with administrative privileges through an SBA. It was confirmed that the SBA runs in the system context on the remote machine, so administrative rights should already exist. A workaround of utilizing scheduled tasks was suggested, however the user mentioned that this was too complicated to get through their security team, and proposed the option to use shared credentials. It was mentioned that shared credentials can be used while copying files and to utilize a service account with admin rights when performing software installations.
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Troubleshooting Analyze Logon Duration “Gap” Time with FSLogix Integration
Members discussed troubleshooting Analyze Logon Duration "Gap" time using product version 8.8 and FSLogix integration. It was suggested to use the 'Disk Mount Time' column in the console to look for any patterns among machines and certain file shares. Isolating the user to one server and running procmon with the ALD script could help narrow down 'the needle in the haystack'. This could reduce lines of code to a few 100k.
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Troubleshooting 0% CPU for Edge DX Endpoints
An issue arose where all CPU was 0% for a group of Edge DX endpoints with no data in the process_stops data index. It was postulated that a collection issue was the root cause, and as a first step the user was encouraged to restart the SIP agent and check the application event log.
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Read the entire article here...
issues upgrading RTC to .992 in ControlUp
An issue was reported having trouble upgrading RTC to .992 - long story short, the user had to manually start the service and then push the upgrade again, and on two machines had to completely uninstall and reinstall the agent. Title: Issues Upgrading RTC to .992?
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Read the entire article here...