A user had a question about setting up the virtual channel policy in Citrix. They asked whether the version number needed to be added or if it could be left as #. Another user clarified that for Citrix versions before 2206, a # was used and for later versions an asterisk wildcard (*). A link to a solution with more information was provided.
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ControlUp for Remote Clients
WiFi Connection Issues with Thin Clients on ControlUp: Is it an Outdated Version Problem?
A user experienced issues with getting data from thin clients connected to WiFi after the company switched Optiplex 3000 machines to WiFi. A team was assigned to check for any blocks and it was mentioned that older versions of ControlUp had problems with WiFi, but those issues have since been resolved. It was also discussed that the latest version of the Dell agent for ThinOS is 2.2.5. The VDI's are currently using version 8.8 and will soon be updated to 9.0.
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Read the entire article here...
Understanding Protocol Latency: Causes and Implications
Protocol latency is the time taken by a communication protocol to process and transmit data across a network. Factors such as network congestion, distance, protocol overhead, and server processing time can affect latency. This can impact system performance and user experience, making it crucial to reduce protocol latency for real-time applications.
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Read the entire article here...
Troubleshooting remotedx metrics on multiple user sessions with Citrix server
A user asked about an issue with remotedx metrics on multiple user sessions accessing a Citrix server. Another user replied that it should work for all sessions. Open a support ticket if the issue persists.
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Read the entire article here...
Customer Query: High Number of Devices with RemoteDX
A user asked a question regarding the number of devices with RemotDX for a customer. The number seemed unusually high and the user was advised to open a ticket for further assistance.
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Read the entire article here...
SecureDX and the Detection of Stolen Citrix Session Cookies
A discussion was had about the possibility of using SecureDX to kill Citrix sessions that showed indicators of being accessed through stolen Netscaler cookies. The group explored different potential solutions, including Citrix Security Analytics and potential AI-based solutions being looked into by ControlUp in the future. They also discussed the potential of using the ControlUp client to detect and flag unauthorized access. No clear solution was found, but the potential for future developments in this area was identified.
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Read the entire article here...
Troubleshooting ControlUp Advanced Session Triggers
A user is looking for a way to have a Citrix virtual machine with ControlUp Agent detect if the launching machine does not have ControlUp Remote DX installed. They set up an Advanced Session Trigger with a filter for the Remote DX version, but it did not trigger as expected. Others suggest using the User Logged On trigger instead and making sure all machines are on the latest version of Remote DX. One user is testing this and will update later. However, there may be an issue with the Advanced Session Trigger not recognizing the Account Name and may need to be addressed with ControlUp support.
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Read the entire article here...
Deploying remoteDX on Wyse 3040 without the Wyse Device Manager
A user asked about deploying remoteDX on a Wyse 3040 without using the Wyse Device Manager. Another user suggested using the WNOS.ini file and loading packages from an FTP or HTTPS location. A Dell support manual was provided for more information.
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Read the entire article here...
Installing ControlUp Plugins During a POC
A user asked for help with installing the curdx_windows_citrix plugin alongside the Edge DX client during a POC. Another user provided a helpful link to the ControlUp documentation for remote DX installation and the conversation ended with a positive comment about the helpful nature of the community.
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Read the entire article here...
Potential issue with Citrix Workspace App 2311 upgrade causing launch failures
A user asked about a potential issue with Citrix Workspace App upgrade to version 2311 causing end-user launch failures. They mention a specific problem with clients that have the Remote DX Plugin installed and a known issue with custom virtual channels. Other users chimed in with their own experiences and suggested switching back to version 2309.1 as 2311 has been pulled by Citrix. The original article can be found at https://support.citrix.com/article/CTX587626/workspace-app-upgrade-to-version-2311-causing-end-user-launch-failures
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Read the entire article here...