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ControlUp for Remote Clients

Troubleshooting a Telephony Issue With ControlUp Data

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A user asked if it is possible to get granular data from ControlUp to troubleshoot an issue with calls dropping on a telephony system. It was suggested that an alert or script be set up to gather data, however the customer preferred to use Citrix ADM. ControlUp already gives extra details for the Protocol Latency metric such as Min, Max and Avg over a 5-minute interval and users were asked if this was helpful for the issue. The question was left open-ended to determine if more granular data could be made available in the future.

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Troubleshooting Video Latency on Non-Persistent VM with ControlUp

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A user asked about troubleshooting video latency on a non-persistent VM, and it was suggested to use User Session Details in Solve as the best starting point. If Remote DX was installed, they can also watch session relevant latency, CPU, RAM and other metrics in a single place. Script Action can be used for advanced data collection. The Network Latency graph may be legit, but there was a known issue with the Linux RDX plugin. A new beta version which fixes this issue will be available soon. After sifting through the data, 3.75GB of RAM usage was found - they will look at adjusting graphics settings with Horizon View.

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Understanding Bandwidth Limit and How it Differs from Speed Test in ControlUp

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The discussion covered understanding bandwidth Limit, what it is related to, and how it differs from Speed Test. It was suggested RemoteDX or Edge can be used to run periodic bandwidth tests and determine the type of tests to run. It was also suggested that bandwidth limit is stored historically and that what factors need to be considered when measuring latency and disconnections.

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Looking for tips on troubleshooting Protocol latency issues?

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This discussion provided tips on troubleshooting Protocol latency issues, with a focus on VMware. Suggestions included eliminating different factors such as resource contention, latency on server/datacenter-side, and client-side bandwidth issues. An example was given of a session with very poor user experience (caused by a data center issue), illustrating how this type of issue can be identified by looking at other sessions' bandwidth limit.

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Troubleshooting Remote DX Activity on Dell Wyse Thin Client with ThinOS

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A user installed ControlUp package on a Dell Wyse Thin Client with ThinOS 2211, but they are not seeing any Remote DX activity. Suggestions from ControlUp were to check with specific items found at https://support.controlup.com/docs/remote-dx-known-issues. After rebooting the Thin Client, Landon suggested something needed to go into the module.ini of the Citrix client on the endpoint.

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How to Troubleshoot ‘Request Timed Out’ Error When Implementing ControlUp’s High Latency Analysis Script

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A user asked for help with a script found at https://www.controlup.com/script-library-posts/analyze-high-latency-issues/, which was running the full 5 minutes before timing out. A member suggested to change the endpoint IP to the public one if the client is on the same network or at least pingable, but noted that most home firewalls will not allow ping so it will likely time out.

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RemoteDX Installation: Privacy Settings and Included Information – Easy Installation vs. GUI

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ControlUp's "easy-button" remotely simulates the same GUI install for Windows with opt-in for private metrics, while the Command line install is opt-out. The accompanying video may be outdated but the feature is present on the page. A UserVoice idea for the opt-out feature can be opened, as it is a requirement for compliance with the GDPR. The "easy button" installer page link is https://www.controlup.com/remotedx/.

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