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ControlUp for Remote Clients

Potential issue with Citrix Workspace App 2311 upgrade causing launch failures

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A user asked about a potential issue with Citrix Workspace App upgrade to version 2311 causing end-user launch failures. They mention a specific problem with clients that have the Remote DX Plugin installed and a known issue with custom virtual channels. Other users chimed in with their own experiences and suggested switching back to version 2309.1 as 2311 has been pulled by Citrix. The original article can be found at https://support.citrix.com/article/CTX587626/workspace-app-upgrade-to-version-2311-causing-end-user-launch-failures

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Closing Remote Sessions Required When Uninstalling Citrix Client

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The Citrix client mentioned in the Release Notes page is the Remote DX Plugin. When uninstalling this plugin, all remote sessions (including RDP, ICA, and Virtual Channel) must be closed otherwise the uninstall will be aborted. It is a known issue and it is recommended to close all these sessions before uninstalling. The release notes will be updated soon.

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Following Up on User Responses with RTDX

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A user asked if anyone uses a send message auto-action with RTDX in order to follow up on user responses, with the possibility of employing a "Happiness survey". Another user suggested looking into the "Super Message" action available in RTDX (https://support.controlup.com/docs/sessions-view).

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Improving Performance from ControlUp Real-Time Client

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A user asked advice on how to help with the real-time client not using a minimum of 1.4 GB RAM, due to the in-ram database the monitors use. It was suggested to connect to the hypervisor and EUC sites only and drill into the machines to connect to the agent. Solve and the web portal are the paths forward, with the ability to open different views in different browser tabs or on multiple screens, as well as stream Session Activity Reports in Solve. The user also asked about the Session Client Report and it was suggested to manage the columns in the presets and to use the ability to share report configurations.

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How Does ControlUp Calculate LAN Latency in Remote DX?

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A user inquired about how ControlUp calculates LAN latency in remote DX; ControlUp sends data via the remote DX plugin in the session and currently does not have the ability to configure another IP to ping for the LAN latency. Solutions include using ScoutBees from one or more custom hives or Edge DX as an extra target.

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Gathering Custom Reports with ControlUp Insights

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This discussion focused on custom reporting needs and different ways to create and access reports. It was suggested to ask ControlUp for a road map call, and to open a public API as part of the new streaming data project. Insights (on-prem) and PowerShell and Excel were also mentioned as possible ways to create custom reports. Additionally, reports should be stored for one year, rather than having the data in two places, to avoid extra work for users.

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