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ControlUp Insights Related Training & Support Archives

ControlUp Insights training and support-related archives from inside the ControlUp Community on Slack.

Building a Scoutbees Use Case Library: Input Needed!

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The ControlUp team is working on a use case library for Scoutbees and is asking for input from users on how they use the tool to streamline processes and make their work easier. They hope to create a resource that can be shared with all users to maximize the tool's value. Some examples of usage are listed for EUC Scout, infrastructure, applications, web transactions, and various monitoring options.

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Understanding Machine Categories in ControlUp

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A user asked for clarification on the different categories of "machines" shown in ControlUp, specifically the difference between All, Agent, VM, and Horizon machines. Another user chimed in to confirm the understanding and offer assistance with future exam questions. The original user also mentioned the challenge of creating custom dashboards on Insights. They joked about reaching out for help on future quizzes. A ControlUp agent explained that the Agent count only shows for machines with an installed ControlUp agent, and there is a way to auto-sync the system. They also asked for the version of ControlUp being used and confirmed that Horizon includes machines with and without agents.

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Troubleshooting DEX Metrics for Horizon Environments on ControlUp

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A user is experiencing an issue with ControlUp's DEX feature, as it is showing 150+ billion total horizon machines. They ask for insights on where this number is being pulled from and mention potential issues with recent upgrades. Another user suggests checking the HZ Machines metric on the root level to troubleshoot. The conversation then shifts to a discussion about scripts to grab the numMachines from VMware.Hv.DesktopSummaryData.

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Customizing Insights Dashboard with External Data in ControlUp

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A user asked if it was possible to customize a field in an Insights Dashboard by requesting information from an external server. A ControlUp employee confirmed that it was technically possible but not supported out of the box and suggested reaching out to a CSM or account rep for further discussion. It was also noted that the underlying platform of IOP is Splunk and it may be possible to achieve this using its functionality. However, the user's company and the customer need to clearly define their needs before deciding on a technical solution.

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Troubleshooting a New ControlUp Installation

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Several ControlUp users discussed a new installation of ControlUp at a customer's location, specifically running into issues with Insights and containers not being started. Suggestions were made to try a manual install and to open a support ticket. Another user shared their positive experience with a different version of ControlUp. The issues were eventually resolved.

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Using DEX API to Monitor Multiple VDI Organizations

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A discussion was held about using the DEX API to pull VDI data from multiple organizations to display in Grafana. An API reference was shared and the need for an API key for each org was clarified. The user is working on a project to monitor the end user impact of changes and improvements to infrastructure. The MSP dashboard is still in development and the user is new to using APIs. The discussion took place in the #controlup channel.

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