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ControlUp Insights Related Training & Support Archives

ControlUp Insights training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting Access to ControlUp Reports

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A company member received an invite to join a ControlUp instance but received an error upon clicking the invite link. It was clarified that the invite was for the legacy Insights reporting section, which is being deprecated. The best way to access the same information is through the DEX or Solve interfaces. It was suggested to check for permissions under the security policy and reach out to a customer success manager for further assistance.

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Upgrading to app.controlup.com and its Features

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The discussion centered around upgrading to app.controlup.com and whether or not it would affect access to Insights and Solve. Some users recommended the new platform, saying it offers more features and is better overall. Others clarified that there are no changes to the real-time console or Solve, but there may be version requirements. The email with more information and links to articles was also provided.

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ControlUp Community Radio Episode #7 – Conversation with Ryan Ververs-Bijkerk & Eltjo van Gulik from Go-EUC.com

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In Episode #7 of ControlUp Community Radio, Douglas Brown interviews Ryan Ververs-Bijkerk and Eltjo van Gulik from Go-EUC.com. This podcast delivers an in-depth view of end-user computing (EUC), focusing on the contributions and discoveries of GO-EUC, as well as a thorough examination of user experience and remoting protocols like HDX and ICA. 

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Correct Configuration for ControlUp EUC Sync

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A user shared a question about the documentation for EUC Sync, noting a discrepancy in the instructions. Other users confirmed and provided further clarification, discussing the use of the cfg file and the importance of setting the parameters correctly before setting up a scheduled trigger. Overall, the conversation provided helpful insights for using EUC Sync with ControlUp.

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Improving User Experience on ControlUp Insights

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A discussion about admin and service desk user experience for CU Insights took place, with some users mentioning issues with browser performance. Some recommended trying the new reports in Solve, while others suggested that Insights was moving towards a new service for better usability. The timestamp feature was also discussed, with some users asking for it to be made more visible for easier use. It was also mentioned that an API endpoint for start/stop/active/idle/disconnect/reconnect times is in the works for common questions. The timestamp feature can be found on the Insights platform by clicking on the Show/Hide icon. The timestamp can also be displayed by default by clicking on the same icon.

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Exporting HDD Disk or Drive Size for EUC Inventory List

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A user asked about the availability of hard drive disk or drive size values for creating an EUC inventory list for the boss. The values are not available directly from the webinterface, but they can be exported using the powershell cmdlets from https://support.controlup.com/v1/docs/monitor-cluster-powershell-fields-by-table#logicaldisks, or the Logical Disks view in the RTC.

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ControlUp Community Episode #4 – Conversation with Andrew Wood, ControlUp Product Manager

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In this dynamic episode of ControlUp Community Radio, host Douglas Brown engages with Andrew Wood, a seasoned EUC industry expert who recently embarked on a new journey as a Product Manager at ControlUp. Their conversation, rich with laughter and insights, delves into a broad spectrum of topics, highlighting Andrew's extensive experience and the evolving landscape of end-user computing (EUC).

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