A user encountered issues with the deployment of monitors while using the Real-Time console, resulting in errors and failed services. Another user suggested the issues may be caused by Trellix, a common problem for page timeouts. The solution offered was to either increase the timeout or add the monitor service executable to exclusions. The issue is commonly seen with Trellix but can also affect other antivirus or security tools.
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ControlUp Solve
Troubleshooting a New ControlUp Installation
Several ControlUp users discussed a new installation of ControlUp at a customer's location, specifically running into issues with Insights and containers not being started. Suggestions were made to try a manual install and to open a support ticket. Another user shared their positive experience with a different version of ControlUp. The issues were eventually resolved.
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Read the entire article here...
How to Share Dashboards on ControlUp Portal
A user has created a private dashboard on the ControlUp portal and wants to share it with their team or everyone. They are not seeing the share option on the dashboard and are curious about the required permissions. The team suggests referencing the Edge DX article for necessary permissions, but will also update the article to mention permissions for Real-Time DX. The user may need to add their email address in SAML if they are not recognized as having the required permissions.
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Read the entire article here...
Troubleshooting Upgrading Issues in ControlUp
A user experienced issues with upgrading monitors and connectors after upgrading from V9.0.01680 to V9.0.5.143. They had to manually RDP into each server to upgrade and couldn't log in to the ControlUP console after upgrading 8 collectors. Other users suggest using the Invoke-CUMonitorUpdate cmdlet or checking for domain-joined machine status. ControlUp also recommended upgrading to the latest version, 9.0.5.423, which may not solve the issue but is generally advised. A support ticket was recommended to address the initial issue.
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Troubleshooting VDI Module in ControlUp DEX
There were issues with getting the VDI module in DEX to work properly for the help desk team. SAML was causing issues, and a security policy needed to be set up to accept SSO users. A video was suggested and it was recommended to check a certain box in the login methods. The prompt for UPN meant a different logon method was used, so the team was reminded to use SAML. The UPN should be listed if logged on with SAML. By suppressing the other method and reminding the help desk, the issue was resolved.
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Thread Thursday – Highlights from the ControlUp Community
One of the many things I love about bringing together a bunch of excellent techies in a room is the knowledge that is created!Just yesterday, a member posted in the ControlUp Community that they need a way to capture and report on remote employee’s network issues regularly. Within a few minutes, one of our technical rock stars responded by pointing the member in the right direction, hopefully helping them solve the problem.You…
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Troubleshooting “Failed to Authenticate” issue on ControlUp Monitor Server
A user was experiencing an issue with a monitor server, receiving a "Failed to authenticate" message. They had tried various solutions including double checking the time on the server, but a colleague was eventually able to solve the issue by identifying a mismatch between the certificate used and the one on the machine. Reinstalling the DX console and relinking resolved the issue.
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Troubleshooting ControlUp Error Message
The team discussed an error message that was appearing when trying to access ControlUp. It was suggested to check the URLs needed to access the service, SSL inspection, and network communication. Some URLs required for v9 may need to be whitelisted. A tool was released to test network connectivity to ControlUp cloud services. The URLs and relevant validation results can be found at https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services?highlight=netwrok%20test%20tool.
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ControlUp’s Plan for Replacing Solve Tab in Console00
A user asked about plans to replace the Solve tab in the Console with a Dex tab, since Solve is no longer available. Another user mentioned that there is already a Dex button but it will not function as a SSO. The console will require users to log into Dex first in its next version. The HybridCloud RealtimeDX v9 also has a DEX button and Solve/IOP tab, and it is recommended to set up SAML for SSO. A link to ControlUp's support page on SAML SSO for Dex was provided.
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Managing Scripts in ControlUp
The user asked for a way to limit the number of scripts in ControlUp. They wanted to be able to delete unwanted scripts or hide them from view. Dennis suggested a query to delete unwanted scripts, which is supported for on-prem users, but is not officially supported. Landon also chimed in with thanks.
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Read the entire article here...