The conversation on the company ControlUp discusses a crash occurring with the SECOCL64.exe application. Possible causes mentioned include a bug in the application binary, incompatible DLL injection, or a corrupt installation. It is suggested to check the event viewer, verify the installed version, and look for conflicting software. Other solutions suggested include reinstalling or repairing the application and checking for Windows updates. A custom dashboard will soon be released to make it easier to track crashes in an organization. It is also recommended to update audio drivers and disable DLL injections. Registries to enable crash dumps for SECOCL64 are provided for root cause proof.
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Dell Related Training & Support Archives
Dell training and support-related archives from inside the ControlUp Community on Slack.
Automating Device Warranty Checks with ControlUp Workflow
A team member asked if they can get help on a workflow - getting device information, checking warranty, and tagging the device accordingly. Another team member responded that it depends on how the data is returned by the vendor's APIs and suggested using if/else nodes and splitting tags. The first team member will try it out on their Dell devices and share it for testing.
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Read the entire article here...
Automation for Updating Dock Firmware to Avoid Replacement
The group discusses implementing automation for updating dock firmware in response to hardware issues, avoiding the need for device replacement. A step-by-step process is suggested, along with alternative methods such as hosting the necessary software in a cloud bucket for easy installation. This topic was initiated by a user in the group.
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Read the entire article here...
Securing Laptops with ControlUp and other Options
A discussion took place about different security options for laptops, specifically a method to prevent bootup in the event of theft. It was mentioned that ControlUp does not have this feature, but there is a user voice open for it. It was also suggested to use MDM or Intune for this purpose, but it was noted that a script will not run if the agent cannot communicate with the device. Some laptops have Absolute software built-in for this purpose. Another possible solution is using BitLocker with TPM+PIN, but it is important to ensure proper policies are in place for it to be effective. URL mentioned: www.absolute.com
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Realtek Audio Driver Issues on HP and Dell Machines
Multiple users have reported issues with Realtek audio drivers, which have been updated for HP and Dell machines. There is no obvious impact on users, but the issue is appearing in crash reports. A user suggests that Realtek is known for having poor drivers. No solution has been found yet.
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Read the entire article here...
WiFi Connection Issues with Thin Clients on ControlUp: Is it an Outdated Version Problem?
A user experienced issues with getting data from thin clients connected to WiFi after the company switched Optiplex 3000 machines to WiFi. A team was assigned to check for any blocks and it was mentioned that older versions of ControlUp had problems with WiFi, but those issues have since been resolved. It was also discussed that the latest version of the Dell agent for ThinOS is 2.2.5. The VDI's are currently using version 8.8 and will soon be updated to 9.0.
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Read the entire article here...
Deploying remoteDX on Wyse 3040 without the Wyse Device Manager
A user asked about deploying remoteDX on a Wyse 3040 without using the Wyse Device Manager. Another user suggested using the WNOS.ini file and loading packages from an FTP or HTTPS location. A Dell support manual was provided for more information.
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Troubleshooting a Telephony Issue With ControlUp Data
A user asked if it is possible to get granular data from ControlUp to troubleshoot an issue with calls dropping on a telephony system. It was suggested that an alert or script be set up to gather data, however the customer preferred to use Citrix ADM. ControlUp already gives extra details for the Protocol Latency metric such as Min, Max and Avg over a 5-minute interval and users were asked if this was helpful for the issue. The question was left open-ended to determine if more granular data could be made available in the future.
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Read the entire article here...
Troubleshooting Remote DX Activity on Dell Wyse Thin Client with ThinOS
A user installed ControlUp package on a Dell Wyse Thin Client with ThinOS 2211, but they are not seeing any Remote DX activity. Suggestions from ControlUp were to check with specific items found at https://support.controlup.com/docs/remote-dx-known-issues. After rebooting the Thin Client, Landon suggested something needed to go into the module.ini of the Citrix client on the endpoint.
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Read the entire article here...
Does ControlUp Remote DX Work on ThinOS Devices?
While ControlUp does not have an agent that works with ThinOS devices, Dell released one in December, and third-party posts suggest it works. It is RemoteDX, not EdgeDX, which only adds metrics to the real-time console.
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Read the entire article here...