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Dell Related Training & Support Archives

Dell training and support-related archives from inside the ControlUp Community on Slack.

Widget Wednesday #12: Introducing Grid Viewer for Raw Data Exploration

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This week’s Widget Wednesday introduces a powerful new widget type in ControlUp Dashboards, the Grid Viewer. Unlike traditional widgets that summarize data through averages, totals, or grouped metrics, the Grid Viewer gives you direct access to raw data. It’s designed for situations where you want to see exactly what’s happening under the hood and shape the view around your specific needs.…

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Troubleshooting the SECOCL64.exe Crash in ControlUp.

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The conversation on the company ControlUp discusses a crash occurring with the SECOCL64.exe application. Possible causes mentioned include a bug in the application binary, incompatible DLL injection, or a corrupt installation. It is suggested to check the event viewer, verify the installed version, and look for conflicting software. Other solutions suggested include reinstalling or repairing the application and checking for Windows updates. A custom dashboard will soon be released to make it easier to track crashes in an organization. It is also recommended to update audio drivers and disable DLL injections. Registries to enable crash dumps for SECOCL64 are provided for root cause proof.

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Automating Device Warranty Checks with ControlUp Workflow

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A team member asked if they can get help on a workflow - getting device information, checking warranty, and tagging the device accordingly. Another team member responded that it depends on how the data is returned by the vendor's APIs and suggested using if/else nodes and splitting tags. The first team member will try it out on their Dell devices and share it for testing.

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Automation for Updating Dock Firmware to Avoid Replacement

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The group discusses implementing automation for updating dock firmware in response to hardware issues, avoiding the need for device replacement. A step-by-step process is suggested, along with alternative methods such as hosting the necessary software in a cloud bucket for easy installation. This topic was initiated by a user in the group.

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Securing Laptops with ControlUp and other Options

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A discussion took place about different security options for laptops, specifically a method to prevent bootup in the event of theft. It was mentioned that ControlUp does not have this feature, but there is a user voice open for it. It was also suggested to use MDM or Intune for this purpose, but it was noted that a script will not run if the agent cannot communicate with the device. Some laptops have Absolute software built-in for this purpose. Another possible solution is using BitLocker with TPM+PIN, but it is important to ensure proper policies are in place for it to be effective. URL mentioned: www.absolute.com

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WiFi Connection Issues with Thin Clients on ControlUp: Is it an Outdated Version Problem?

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A user experienced issues with getting data from thin clients connected to WiFi after the company switched Optiplex 3000 machines to WiFi. A team was assigned to check for any blocks and it was mentioned that older versions of ControlUp had problems with WiFi, but those issues have since been resolved. It was also discussed that the latest version of the Dell agent for ThinOS is 2.2.5. The VDI's are currently using version 8.8 and will soon be updated to 9.0.

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