A user is looking for a way to have a Citrix virtual machine with ControlUp Agent detect if the launching machine does not have ControlUp Remote DX installed. They set up an Advanced Session Trigger with a filter for the Remote DX version, but it did not trigger as expected. Others suggest using the User Logged On trigger instead and making sure all machines are on the latest version of Remote DX. One user is testing this and will update later. However, there may be an issue with the Advanced Session Trigger not recognizing the Account Name and may need to be addressed with ControlUp support.
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Logs Related Training & Support Archives
Logs training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Access for ControlUp Academy with SAML
A user had issues with using ControlUp Academy configured with SAML and being able to access their account. Support suggests using previous username and password to change the default group for SAML login, and if issues persist, to contact support to reset SAML. In response, a question was raised about SAML automatically assigning admin rights if the email address is the same, to which support replied in the affirmative.
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Read the entire article here...
Troubleshooting Report Column Arrangement in ControlUp
A user inquired about rearranging columns in their reports - it was suggested to move them where they want, save the report, then go back in and rearrange some more before saving again. A call will be logged on Monday for this issue.
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Read the entire article here...
Onboarding Technicians into ControlUp: Tips and Tricks
A user asked how technicians are onboarded into ControlUp and mentioned concerns about access through DEX and the VDI console. Other users chimed in with suggestions and possible solutions, mentioning changes made in version 9 of ControlUp. A helpful article on SSO groups was also referenced.
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Read the entire article here...
Forwarding Audit Logs for ControlUp EdgeDX to Centralized Logging Service
A user asked if audit logs for ControlUp EdgeDX can be forwarded to a centralized logging service. Currently, the only way to access them is through the api. Unfortunately, there is no other option at the moment.
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Read the entire article here...
Troubleshooting Adding Roles in ControlUp
A user was having trouble adding new roles in ControlUp and it was suggested to contact Support for assistance. It was also recommended to use a user group instead of a specific user for the role. The owner can be reset by Support if needed.
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Read the entire article here...
Running EdgeDX in a Non-Persistent VDI/DaaS Deployment – Tips and Troubleshooting.
A user asked a detailed question about running EdgeDX within a non-persistent VDI/DaaS deployment. The discussion covers specific deployment requirements and tips from other users. Troubleshooting steps, including checking the event viewer and using the msiexec command with specific parameters, are also mentioned.
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Read the entire article here...
Managing ControlUp triggers and logging information
A user asked about logging for ControlUp triggers. Other users recommended checking the incidents pane and audit log for information, as well as looking into Windows events for SBA. One user suggested creating a trigger to email when a trigger does not run for easy tracking.
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Read the entire article here...
Firewall and Webproxy Exceptions for ControlUp DEX Platform
A user was looking for firewall and webproxy exceptions for the new DEX platform. They found some documentation on https://support.controlup.com/docs/get-started-with-the-new-dex-platform, but noticed some discrepancies with denied websites. They also mentioned https://support.controlup.com/v1/docs/communication-ports-used-by-controlup-hybrid-cloud-1 as a helpful resource. Another user pointed out that they did not see the prod-dex-login URL listed in the documentation and asked for more information on the source. It was confirmed that the user's organization had not properly set up the SAML login method for DEX. A request was made to look into the issue internally.
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Read the entire article here...
Streamlining the Login Process for ControlUp’s DEX Console
ControlUp users discussed the login process for the DEX console, which can be simplified by using the Azure login option. If not using SAML, users can log in with their email and password, with the option to disable MFA. In the upcoming release, users will also be able to log in with an email-based user, making the process even more seamless. The specific login steps were outlined, including the use of an IDP for SAML authentication. URL: app.controlup.com/acmeorg/saml (with acmeorg being the specific organization)
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Read the entire article here...