ControlUp users were discussing how to determine failed logins for the Logon Duration Report, and the root cause of the issue: the Antivirus product scanning thousands of files stored in the Roaming profile. The current FSLogix release was mentioned to be 'trash', while UPM has been known to work better with one issue. Citrix has been asked to incorporate a work-around in a future UPM release to solve the issue.
Read the entire article here...
Logs Related Training & Support Archives
Logs training and support-related archives from inside the ControlUp Community on Slack.
Investigating Unexpected Alert Triggers in ControlUp
A problem occurred when seemingly unrelated events caused the trigger monitoring the lab's pools to be reset and send off alerts. It seems to have been caused by a logged-out and then logged-back-in monitor service account. It is being investigated if something else forced the logout or if it is expected behaviour. To stop alerts from firing when the account signs back in, it is suggested to uncheck the "Include folders that were just discovered" checkbox. As the monitors use an in-ram database, if restarted the previous states are not remembered.
Read the entire article here...
Read the entire article here...
Troubleshooting Issues Using Trigger with ALD Script in ControlUp
A user was having issues with Trigger and ALD script. It was suggested to check the security event log size, if the regional settings match, as well as other troubleshooting steps. The user thanked the team for their quick response. There was some brief off-topic banter about billing and working hours.
Read the entire article here...
Read the entire article here...
HTTP Scout Fails With Status Code 200 OK
HTTP Scout check failed with a status code of 200 OK and a pattern of "{“status”:“ok”}". The scout had been functioning correctly for several weeks and tests on other custom, public, and servers are working, but the scout does not. When testing in a browser, the user gets the result of "{“status”:“ok”}" which clears when removed and then recreated. A fix is in process and Ehud has offered to provide logs if needed.
Read the entire article here...
Read the entire article here...
How to view what users are logged into ControlUp Solve?
The user asked about the ability to see which users are logged into Solve. A Friday Feature Request was suggested to accomplish this, and the Audit Log was suggested as an alternative. Additionally, the Edge User Productivity Report can be used to check, and Solve does not require users to be logged out in order for upgrades to be completed. The Audit Log will give insight to past usage of Solve.
Read the entire article here...
Read the entire article here...
Help with hung User Sessions in EUC Platforms on ControlUp Real-Time DX
This EUC discussion explored solutions to an issue where user's sessions are hung and don't want to reconnect. ControlUp's Invoke-cuquery can be used to figure out where a user has sessions, and a registry key value can be used to log them off - though this process must be done remotely. Alternately, there may be solutions available through the EUC platform. When sessions don't disconnect, this is usually due to antivirus, onedrive, or any systray tool - the best solution is to add these to the LogoffCheckSysModules registry value.
Read the entire article here...
Read the entire article here...
How can we increase daily incident quota in ControlUp?
How can we increase daily incident quota?
Read the entire article here...
Read the entire article here...
Troubleshooting an On-Premises 8.7 Issue with SOP Not Functioning
A customer upgraded their On-Premises environment from 8.5 to 8.7 and introduced SOP 8.7, however it was not functioning. Possible fixes such as restarting ControlUp Monitor and SOP, changing the SSL cert, toggling "Ignore SSL Cert Errors", checking port 443, checking UserManagement logs, checking docker logs, creating a monitor log (Log4Net) and generating the key file again were suggested. They would also benefit from visiting https://support.controlup.com/v1/docs/cop-87-security-enhancement-for-monitor-sop-communication for further instructions.
Read the entire article here...
Read the entire article here...
Understanding the ControlUp “Logon Duration – Other” Setting
A user asked about the "Logon Duration - Other" metric and if there is a definition of user logon time that can be seen as comfortable. According to the responses, the metric is time that cannot be categorized into neat buckets and can be analyzed using the ControlUp script “Analyze Logon Durations”. In addition, Auditing should be enabled and Procon Mon can be used to look for more detailed information.
Read the entire article here...
Read the entire article here...
Not Receiving Any Disk Metrics in ControlUp
The user asked why disk metrics were not showing up, checked if the machines had the Agent connected, and discussed setting triggers for the C drive. Another member encountered Prefmon and language pack issues, and put in a ticket. The trigger settings were discussed as well. Title: Troubleshooting Missing Disk Metrics with ControlUp Agent
Read the entire article here...
Read the entire article here...