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Logs Related Training & Support Archives

Logs training and support-related archives from inside the ControlUp Community on Slack.

What command is executed when you right click on a proces and “kill process”?

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When right-clicking on a process and selecting "kill process" using the RT Console, the user asked what command is being executed. They needed to create an automated action to kill winlogon.exe, which is preventing sessions from logging out. It was suggested that they use the Powershell Cmdlets for SOLVE Actions, as found in the ControlUp documentation. Alternatively, a stop-process force or taskkill can be used as part of a logoff trigger.

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Why is the ‘NIC Dropped Receive Packet’ Counter Fluctuating in RDS and How Can I Troubleshoot This Issue?

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The user was troubleshooting RDS performance issues and noticed that the NIC Dropped Receive packet counter went up and down on some servers. It was discovered to be from the HyperV host and was found under Performance Counter > Network Interface > Packets Received Discarded. Title: Troubleshooting RDS Performance Issues with HyperV Host Network Packets

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Help Needed with ‘Analyze Logon Duration’ Script: Auto-Action Issue and Incomplete Output

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A user experienced an issue with the "Analyze logon duration" script run as a triggered task, only seeing an error attachment instead of the full output they needed. Ton suggested removing the -ErrorAction SilentlyContinue part to see if this helps, and @member suggested it may be a permission issue. The automated script creates the same output, with priority given to stderr streams over stdout. Users should check the audit log and ensure the logging of events is enabled.

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How to add users to ControlUp Insights and Solve Access

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A user asked how to add users to Insights - they needed to be added to the Security policy and then launch the RTC one-time to sign up. It is recommended to give the user the "Use Solve" right in the security policy, and if a SAML is used, then there is no need for the export/import process. To get the "Manage Solve" permissions, this is found in the "Perform organization-wide actions". The "Create Solve user automatically" option in the SAML settings is not available at the moment, with no estimated time of repair.

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Suggestion for Script to Create Log Bundles with ControlUp Infrastructure Servers

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A user suggested creating a script to generate log bundles with logs from ControlUp infrastructure servers such as SBA, COP, IOP, etc. An example of such a script was AppSense-Support.vbs and this was used to successfully retrieve the logs. The ControlUp Script Library includes a script (https://www.controlup.com/script-library-posts/deploy-log4net-for-controlup-processes/) for generating log bundles for Cloud components, although it is more complicated to do so for on-prem components due to the large size of the logs.

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Error “Communication problem. Please try agai n in a few minutes” when new user’s sign into ControlUp Insights

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New users were experiencing an error when logging in to the SaaS URL's, and it was observed through the discussion that they would need to open the console first. It was suggested that for Solve users, they can be created without touching the console with the help of PowerShell cmdlets, CSV import, and SAML. The option is not yet available for Insights.

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ControlUp Script: Measuring VM Start Time with Azure AVD

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This script is designed to measure the time it takes for a VM to start and accept the first user connection when the containing host pool is set to "Start VM on connect". It can be used with an Azure resource ID and tenant ID, and requires credentials to be configured beforehand. The script works with Azure AVD and is hypervisor independent, but it is unknown if it works with an on-prem hypervisor like VMWare or with Azure HCI.

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