A user had trouble registering for ControlUp Academy and reached out for support. Another user suggested lowering browser security settings or disabling DNS-ad blockers may help. It was also mentioned that using a personal computer outside of the corporate network allowed for successful registration. The Academy provides valuable webinars and training for potential use cases. General information can be found at https://cuacademy.controlup.com/
Read the entire article here...
Microsoft Related Training & Support Archives
Microsoft training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting SAML Login for CU4VDI Users
The discussion revolved around an issue with logging in via SAML for CU4VDI users. The error suggested that there were no Active Directory user accounts, even though SAML was being used. The group brainstormed possible solutions and DM'd the original poster for more specific information.
Read the entire article here...
Read the entire article here...
Troubleshooting ControlUp Upgrade Process
An employee is troubleshooting the upgrade process for ControlUp. They are updating from version 9.0.5.423 to 9.1.5.445 and have encountered an rpc error when trying to add a monitor to a specific region. The issue is due to the console using the Windows identity of the person running the console, so the user may need to run the console as a user with permission or deploy the monitor through PowerShell. The recommended upgrade order is console, monitor, data collector agents, and all other agents. The ControlUp website has a guide for upgrading and the employee has a further question about downloading the Real-Time DX Console.
Read the entire article here...
Read the entire article here...
Navigating the “Grant Temporary Device Admin Access” Workflow Template in ControlUp
A user asked about the "Grant Temporary Device Admin Access" workflow template and the script it runs. They wanted to know where the script is stored and what it does. Other members helped by providing the script ID and retrieving the script for the user, as well as suggesting ways to edit the template for different use cases. The script and template are available in ControlUp's automation library.
Read the entire article here...
Read the entire article here...
Solutions for Purging Specific Records in ControlUp Custom Index
A team member asked about purging specific records from a custom index using the API. Luke responded that it is not possible at this time and suggested raising a feature request. The team discussed different solutions and came up with a suggestion from a PS engineer to use a local script that creates and checks for a file before sending data to avoid duplication. The purpose of the data is for OneDrive migration planning.
Read the entire article here...
Read the entire article here...
ControlUp Windows Agent Deployment Options and Version Control
A user asked about deploying the ControlUp Windows Agent and if the same install switches used for the Agent Manager would work with the standalone Windows Agent installer. It was clarified that with version control, the agent can be installed through the Agent Manager. The command line works the same with the standalone installer and documentation can be found on the ControlUp website. Version control can help with updating devices at sensitive bandwidth sites. Multiple deployment options are available. Links to documentation were also provided.
Read the entire article here...
Read the entire article here...
How to Run System-Based and User-Based Scripts in ControlUp
A discussion about running a script in the user context of the currently logged on user, but triggered by a system event. Suggestions were made to use system-based and user-based scripts, with an example of setting and clearing tags using registry values. The issue of user/administrative permissions was discussed.
Read the entire article here...
Read the entire article here...
Investigating Search Protocol Host Crashes on Win11 24h2 with Enterprise Vault and MS Office Module Issues
A user asked about instances of search protocol host crashing or spawning excessive numbers of processes on win11 24h2 machines, potentially related to an email archiving tool called enterprise vault. Another user mentioned seeing similar crashes with MS Office module mso20win32client.dll and suggested checking for updates to fix the issue. The Nov 2026 fix for Outlook terminating unexpectedly may also help. @member https://learn.microsoft.com/en-us/officeupdates/monthly-enterprise-channel#version-2508-october-16
Read the entire article here...
Read the entire article here...
Understanding Event ID 61003 in ControlUp
A user asked for more documentation on the Event ID 61003, which indicates an unfrozen application. They also inquired about the conditions that trigger this event, comparing it to a mechanism used by Microsoft. Some additional information is provided by another user.
Read the entire article here...
Read the entire article here...
Issues with 9.1.5.x agent on ServerOS: High CPU Usage for services.exe Process Reported
Multiple members of the company ControlUp are discussing issues with the 9.1.5.x agent on ServerOS (2016-2022). Many are experiencing a high CPU time with the services.exe process. Some members have opened tickets with support to address the issue. The issue has been seen on both non-persistent and persistent VM's. It is recommended to use the details tab in task manager instead of the process page for CPU usage.
Read the entire article here...
Read the entire article here...