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Microsoft Related Training & Support Archives

Microsoft training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting Screen Recording in ControlUp for macOS with an MDM Deployment

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A user posed a question regarding an MDM deployment of ControlUp for macOS and how the screen recording window should behave when remote access is attempted. Other users clarified that the pop-up is expected and not able to be managed by an MDM due to Apple restrictions. Additionally, it was noted that only standard users can approve screen recording via PPPC and other Quotes could be found. The article available is no longer available.

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Troubleshooting Entra ID Enterprise/App Registrations with ControlUp Workflows

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A user was having trouble using ControlUp Workflows to fetch Entra ID Enterprise/App Registrations for expiring secrets and to send an email with the relevant information. Another user suggested using a specific index ([0]) to specify which entry from the list of passwordCredentials to use. They also mentioned that the passwordCredentials array can have multiple entries. The correct documentation for this feature can be found in the "auto-complete" feature within Workflows.

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Help Desk Tips and Tricks with ControlUp Products

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A user asked for help with scripts to assist their Help Desk staff, mentioning that they use Microsoft Intune in their Microsoft shop. Another user replied with suggestions for scripts that can automate tasks such as clearing cache and repairing Office. Another user shared two stories about using their ControlUp products to improve their support process and provide a better experience for customers. The community is encouraged to share their own tips and experiences.

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Troubleshooting Issues with Downloading Files on ControlUp VPN

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A user was experiencing issues with downloading files on VPN through the new Management feature. They noticed in the network log that the system was attempting to upload the requested file to Azure before downloading it. The user shared their findings in the ticket and was asked to provide details on their VPN type. They also brought up the need for specific IPs or more granular access for the firewall team. Another user mentioned they were curious if the same issue would occur with their company's new VPN. The original user suggested it was more likely a firewall policy issue than a VPN issue. A request was made for the user to provide unfiltered Wireshark logs for troubleshooting.

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Clarifying Scoping Permissions in ControlUp

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A user asked for clarification on scoping permissions in ControlUp. They wanted to know if it was possible to target only groups and not tags, and if all groups and tags were targeted by default. Another user confirmed that it is possible to deselect all options in the tags dropdown to target only groups, and that the "Groups OR tags" logic applies when both groups and tags are selected. The documentation will be updated to make this clearer. The relevant information can be found at https://support.controlup.com/docs/dex-platform-account-permissions#limit-permission-scope-to-certain-devices

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