In a discussion about sharing VDI metrics with SLT without revealing unnecessary information, Custom Dashboards with restricted access and a possible upcoming Dashboards feature are mentioned. It is also suggested to export dashboards and send them periodically, but formatting issues may be a concern. The upcoming release for Dashboards for VDI is expected at the end of the month.
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Microsoft Related Training & Support Archives
Microsoft training and support-related archives from inside the ControlUp Community on Slack.
Webhooks vs API Integration for Teams in ControlUp Workflows
A user asked whether it is preferred to use Webhooks or API integration when integrating Teams. Another user responded that Webhooks would be fine, unless the standard nodes do not cover the necessary requirements. Manual configuration may be needed, but as long as it works for the specific use case, Webhooks are a suitable option.
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Read the entire article here...
Widget Wednesday #12: Introducing Grid Viewer for Raw Data Exploration
This week’s Widget Wednesday introduces a powerful new widget type in ControlUp Dashboards, the Grid Viewer.
Unlike traditional widgets that summarize data through averages, totals, or grouped metrics, the Grid Viewer gives you direct access to raw data. It’s designed for situations where you want to see exactly what’s happening under the hood and shape the view around your specific needs.…
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Read the entire article here...
Troubleshooting Screen Recording in ControlUp for macOS with an MDM Deployment
A user posed a question regarding an MDM deployment of ControlUp for macOS and how the screen recording window should behave when remote access is attempted. Other users clarified that the pop-up is expected and not able to be managed by an MDM due to Apple restrictions. Additionally, it was noted that only standard users can approve screen recording via PPPC and other Quotes could be found. The article available is no longer available.
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Troubleshooting Entra ID Enterprise/App Registrations with ControlUp Workflows
A user was having trouble using ControlUp Workflows to fetch Entra ID Enterprise/App Registrations for expiring secrets and to send an email with the relevant information. Another user suggested using a specific index ([0]) to specify which entry from the list of passwordCredentials to use. They also mentioned that the passwordCredentials array can have multiple entries. The correct documentation for this feature can be found in the "auto-complete" feature within Workflows.
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Help Desk Tips and Tricks with ControlUp Products
A user asked for help with scripts to assist their Help Desk staff, mentioning that they use Microsoft Intune in their Microsoft shop. Another user replied with suggestions for scripts that can automate tasks such as clearing cache and repairing Office. Another user shared two stories about using their ControlUp products to improve their support process and provide a better experience for customers. The community is encouraged to share their own tips and experiences.
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Widget Wednesday #11: Smarter Dashboard Filters, Faster Answers
Widget Wednesday #11 introduces enhanced dashboard filters in ControlUp Dashboards, including improved search, AND/OR logic, and shareable filter-based URLs to streamline device analysis and collaboration.
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Read the entire article here...
Enhanced Citrix Black Hole Monitoring
What’s new in ControlUp for VDI 9.2 Beta: enhanced Citrix black hole monitoring with deeper visibility into failed connections, smarter detection, and faster action before users feel the impact.
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Read the entire article here...
Troubleshooting Issues with Downloading Files on ControlUp VPN
A user was experiencing issues with downloading files on VPN through the new Management feature. They noticed in the network log that the system was attempting to upload the requested file to Azure before downloading it. The user shared their findings in the ticket and was asked to provide details on their VPN type. They also brought up the need for specific IPs or more granular access for the firewall team. Another user mentioned they were curious if the same issue would occur with their company's new VPN. The original user suggested it was more likely a firewall policy issue than a VPN issue. A request was made for the user to provide unfiltered Wireshark logs for troubleshooting.
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ControlUp for VDI 9.2 Beta Update is Out (9.2.0.487)
ControlUp 9.2 Beta introduces enhanced Citrix failure visibility, smarter alerting, and faster insight when issues occur. See failures sooner and act faster.
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Read the entire article here...