ControlUp Community

Connect, Learn, and Grow

Microsoft Related Training & Support Archives

Microsoft training and support-related archives from inside the ControlUp Community on Slack.

Enhancing Ad-hoc Support Sessions Feature – Reducing Character Requirements and Potential Solutions.

Posted on

A question was asked about the Ad-hoc support sessions feature of ControlUp. The user suggested having an option for fewer characters for connecting to a customer endpoint via remote control, which was confirmed by another user to be 9 characters as the smallest possible option. The team is looking into incorporating an option for users to read the code to support engineers or embedding the code in a link. Some users suggest that using only numbers in the code could make it easier for end users to browse to a specific website.

Read the entire article here...

Investigating Traffic Spikes in ControlUp Citrix VDI Environment

Posted on

A user reported significant spikes in traffic in their Citrix VDI environment and suspects that ControlUp's VDI agent may be causing it. However, they are not sure if ControlUp uses Akamai for their CDN services. Other users suggested using the command "netstat -ano | findstr akamaitechnologies" to check for any processes using Akamai. The investigation will continue.

Read the entire article here...

Collecting Pending Reboot Information in ControlUp

Posted on

A discussion took place regarding the use of a script to collect pending Windows update reboots from all systems in a tenant. A screenshot of the JSON format was requested, and it was suggested to test the script as a script action on the device. Another script was shared that would output the JSON correctly. This script was suggested for use instead.

Read the entire article here...

Controlling Access to VDI Metrics with ControlUp Custom and Upcoming Dashboards

Posted on

In a discussion about sharing VDI metrics with SLT without revealing unnecessary information, Custom Dashboards with restricted access and a possible upcoming Dashboards feature are mentioned. It is also suggested to export dashboards and send them periodically, but formatting issues may be a concern. The upcoming release for Dashboards for VDI is expected at the end of the month.

Read the entire article here...

Widget Wednesday #12: Introducing Grid Viewer for Raw Data Exploration

Posted on

This week’s Widget Wednesday introduces a powerful new widget type in ControlUp Dashboards, the Grid Viewer. Unlike traditional widgets that summarize data through averages, totals, or grouped metrics, the Grid Viewer gives you direct access to raw data. It’s designed for situations where you want to see exactly what’s happening under the hood and shape the view around your specific needs.…

Read the entire article here...

Troubleshooting Screen Recording in ControlUp for macOS with an MDM Deployment

Posted on

A user posed a question regarding an MDM deployment of ControlUp for macOS and how the screen recording window should behave when remote access is attempted. Other users clarified that the pop-up is expected and not able to be managed by an MDM due to Apple restrictions. Additionally, it was noted that only standard users can approve screen recording via PPPC and other Quotes could be found. The article available is no longer available.

Read the entire article here...

Troubleshooting Entra ID Enterprise/App Registrations with ControlUp Workflows

Posted on

A user was having trouble using ControlUp Workflows to fetch Entra ID Enterprise/App Registrations for expiring secrets and to send an email with the relevant information. Another user suggested using a specific index ([0]) to specify which entry from the list of passwordCredentials to use. They also mentioned that the passwordCredentials array can have multiple entries. The correct documentation for this feature can be found in the "auto-complete" feature within Workflows.

Read the entire article here...