A user asked for more documentation on the Event ID 61003, which indicates an unfrozen application. They also inquired about the conditions that trigger this event, comparing it to a mechanism used by Microsoft. Some additional information is provided by another user.
Read the entire article here...
Microsoft Windows Related Training & Support Archives
Microsoft Windows training and support-related archives from inside the ControlUp Community on Slack.
Adding Application and Services Logs to Windows Event Log Collection in ControlUp
A user asked if it was possible to add Application and Services Logs under Windows Event log collection. ControlUp Support team member replied that this is possible for their demo environment on both VDI and CU4D. They also provided links to articles on this feature.
Read the entire article here...
Read the entire article here...
Understanding Windows Event ID 1001 and the BlueScreen Reference
Event ID 1001 in the Windows Application Log could potentially indicate a BlueScreen, but this may not always be the case with Windows 10/11. Windows generates LiveKernelEvent and Event Name: BlueScreen events for crashing drivers and Kernel components, but this does not necessarily mean there was a classic BSOD. This was discovered with the help of AI and information from Microsoft/Gemini. The discussion included helpful contributions from fellow members.
Read the entire article here...
Read the entire article here...
Troubleshooting Chrome in a Citrix Environment: The “Sad Chrome Icon” Issue Explained
There have been reports of Google Chrome failing to load in Citrix environments, resulting in a "sad Chrome icon." This is due to a conflict between Chrome's sandbox security feature and the Citrix virtual environment. Running Chrome with the -no-sandbox command-line switch may fix the issue, but it is not recommended for a production environment. Instead, updating Chrome and Citrix components, configuring group policy objects, and checking third-party software may resolve the issue. It is also recommended to properly handle Chrome's user profile data using a Citrix Profile Management solution.
Read the entire article here...
Read the entire article here...
Analyzing Citrix Reconnect Times with ControlUp
A user was looking for inspiration on gathering data from ControlUp agents to analyze long connect/reconnect times for a Citrix Shared Desktop session. Members shared that ControlUp recently added a feature to measure Citrix session reconnect times with a breakdown of processes, and offered a script that measures reconnect stages. Another user mentioned working on a solution for measuring endpoint authentication and requested assistance from members with a working Imprivata setup. The conversation concluded with the user planning to reach out to the members for further assistance.
Read the entire article here...
Read the entire article here...
Troubleshooting BSODs with ControlUp
A member shared their experience of seeing a BSOD on a device without any alerts or restarts triggering. Others tried to troubleshoot the issue and determine if the event was recorded. A call was suggested for easier communication. A possible solution was also suggested - checking the WER data during device start. A call was scheduled for further discussion.
Read the entire article here...
Read the entire article here...
Troubleshooting Dashboard Access on ControlUp
A user is having trouble accessing dashboards on ControlUp and asks for help. Another user responds that the dashboards are still in beta and may require specific prerequisites, such as enabled end user activity tracking. The first user confirms they have a desktops license and suggests it may not be working due to a renewal issue. They express hope that the feature will be extended to VDI and have submitted feature requests for report formatting. Another user responds that ControlUp is working on enabling VDI and more. The first user mentions having a case open for the license issue.
Read the entire article here...
Read the entire article here...
Troubleshooting a Flow in ControlUp
A user is trying to build a flow in ControlUp that will check device uptime and run a script on devices over 8 days old. They are encountering an issue where the flow only tags one device at a time and does not loop. Other users suggest checking the logs and possibly sharing the workflow for further assistance. The user plans to share the workflow in a DM in the morning.
Read the entire article here...
Read the entire article here...
Building Dashboards for Organization WiFi Information
There was a discussion about creating a dashboard for organization WiFi information. The dashboard includes an OS breakdown, devices connected to the SSID, devices with the lowest WiFi signal, and now they also want to show latency and devices with the highest latency. One user shared their dashboard and another user said they loved it and made a copy to change the filters for their organization's SSID. The first user said they would add some of their own data to the other user's dashboard. However, the first user's dashboard didn't save after some changes were made.
Read the entire article here...
Read the entire article here...
Troubleshooting Wi-Fi Signal Timeline in ControlUp for Desktops
A user reports that the Wi-Fi Signal Timeline in ControlUp for Desktops shows "No Wifi" while their device's network section displays it as connected. It is later discovered that a VPN could be the issue, and enabling the Location service may fix it. However, there may also be a fix in the works. Relevant links: https://learn.microsoft.com/en-us/windows/win32/nativewifi/wi-fi-access-location-changes
Read the entire article here...
Read the entire article here...