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Microsoft Windows Related Training & Support Archives

Microsoft Windows training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting Dashboard Access on ControlUp

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A user is having trouble accessing dashboards on ControlUp and asks for help. Another user responds that the dashboards are still in beta and may require specific prerequisites, such as enabled end user activity tracking. The first user confirms they have a desktops license and suggests it may not be working due to a renewal issue. They express hope that the feature will be extended to VDI and have submitted feature requests for report formatting. Another user responds that ControlUp is working on enabling VDI and more. The first user mentions having a case open for the license issue.

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Troubleshooting a Flow in ControlUp

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A user is trying to build a flow in ControlUp that will check device uptime and run a script on devices over 8 days old. They are encountering an issue where the flow only tags one device at a time and does not loop. Other users suggest checking the logs and possibly sharing the workflow for further assistance. The user plans to share the workflow in a DM in the morning.

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Building Dashboards for Organization WiFi Information

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There was a discussion about creating a dashboard for organization WiFi information. The dashboard includes an OS breakdown, devices connected to the SSID, devices with the lowest WiFi signal, and now they also want to show latency and devices with the highest latency. One user shared their dashboard and another user said they loved it and made a copy to change the filters for their organization's SSID. The first user said they would add some of their own data to the other user's dashboard. However, the first user's dashboard didn't save after some changes were made.

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Troubleshooting Wi-Fi Signal Timeline in ControlUp for Desktops

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A user reports that the Wi-Fi Signal Timeline in ControlUp for Desktops shows "No Wifi" while their device's network section displays it as connected. It is later discovered that a VPN could be the issue, and enabling the Location service may fix it. However, there may also be a fix in the works. Relevant links: https://learn.microsoft.com/en-us/windows/win32/nativewifi/wi-fi-access-location-changes

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Troubleshooting the SECOCL64.exe Crash in ControlUp.

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The conversation on the company ControlUp discusses a crash occurring with the SECOCL64.exe application. Possible causes mentioned include a bug in the application binary, incompatible DLL injection, or a corrupt installation. It is suggested to check the event viewer, verify the installed version, and look for conflicting software. Other solutions suggested include reinstalling or repairing the application and checking for Windows updates. A custom dashboard will soon be released to make it easier to track crashes in an organization. It is also recommended to update audio drivers and disable DLL injections. Registries to enable crash dumps for SECOCL64 are provided for root cause proof.

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New Capability in ControlUp 9.2 to Monitor and Trigger VDA Registration in Real Time

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A user asked for help with obtaining the current registration failure reason in ControlUp, similar to what is available in Citrix DaaS Monitor. @member mentioned that the upcoming 9.2 release will introduce a new capability to monitor and trigger on VDA registration state in real time. This will provide deeper insights and allow for automation actions to be taken against DDC or VDA.

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Establishing a Logon Metrics Baseline with ControlUp

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A user asked about the best method for establishing a baseline of logon metrics. Installing ControlUp in the environment automatically records logon duration and allows for review of average and max times. The ControlUp Insight product, which provided a community baseline average logon duration metric, has been discontinued. To determine the fastest logon time in an environment, a Windows machine with the ControlUp for VDI agent can be set up in a specific OU. Comparing the current values to the best case would determine the potential for improvement.

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Determining When a Windows System is Truly Ready for Productive Use

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During a webinar, a user asked about determining when a Windows system is truly ready for productive use, and mentioned using the successful connection of OneDrive as a marker. ControlUp replied, saying that the definition of "ready" varies depending on a company's operations, and for ControlUp, it is when the Windows Start Menu is able to render its contents or when a published application executable is started. They also mentioned that it is possible to customize a marker for a logon being complete, but it requires a data point with a time stamp, such as a windows event from OneDrive.

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Troubleshooting Gaps in Phases with ControlUp Tools

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A member asked for recommendations in troubleshooting gaps between different phases, specifically the Windows Logon Time to FSLogix. Another member suggested using Process Explorer and shared a script that provides a timestamp to align with the tool. They also shared other tools, such as a remote event log tailer and procmon, and a webinar on using these tools. The webinar and tools can be found at https://github.com/guyrleech/Microsoft/blob/master/event%20aggregator.ps1.

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