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Microsoft Windows Related Training & Support Archives

Microsoft Windows training and support-related archives from inside the ControlUp Community on Slack.

ControlUp, FSLogix, and Citrix DaaS – Users Share Experiences and Questions

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A user asked if anyone else has experience using Citrix DaaS and FSLogix with ControlUp. They are not seeing any FSLogix data in the Console and have questions about the System Process showing a lot of disk writes. Another user shared their experience with FSLogix and ControlUp, mentioning that their data started showing right away and they do not run a Windows OS for CIF shares. The first user thanks the second for their input and mentions an issue with Crowdstrike using CPU when the Windows firewall is on.

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How to Identify Users with the New Outlook Feature in ControlUp

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A question was asked regarding identifying if a user has enabled the new Outlook feature. Suggestions were made to check for specific policies or user registries in the ControlUp console, and to look for Helpdesk calls requesting its removal. The new integration of Outlook with Teams and Edge was also mentioned as a positive. Resource: https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/outlook-on-the-web/enable-disable-employee-access-new-outlook

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Support Requested for Remote Wipe Feature on Edge DX via UserVoice Post

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The ControlUp team is seeking support through UserVoice to add a remote wipe feature to Edge DX. Users are encouraged to review and vote on the post, as increased engagement may improve visibility and the likelihood of consideration from the Development team. Currently, the team uses Intune, but they believe the functionality in Edge DX would be beneficial. The proposed remote wipe feature may uninstall applications and the EdgeDX Agent, unregister the device, remove all user accounts and profiles, and potentially factory reset the OS.

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Installing ControlUp Plugins During a POC

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A user asked for help with installing the curdx_windows_citrix plugin alongside the Edge DX client during a POC. Another user provided a helpful link to the ControlUp documentation for remote DX installation and the conversation ended with a positive comment about the helpful nature of the community.

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Troubleshooting Duplicated Devices in ControlUp

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A user asked a question about devices appearing as duplicates in ControlUp when reinstalling the agent. A member suggested using the registerwithdevicename option to replace the previous device. The kb documentation and further details on this option can be found at https://controlupcommunity.slack.com/archives/C0467CPGDM4/p1708435315104419.

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Including Template Variables in ControlUp ServiceNow Events

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Users discussed how to include template variables such as $(Object), $(FQDN), $(ResourceType), and $(ObjectName) when creating ServiceNow events using the $CUTriggerObject. A suggestion was made to use the RESTful API or an intermediate method like a webhook or event follow-up action. @member confirmed that template variables cannot be used within the script itself, but only in follow-up actions.

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Troubleshooting Access to ControlUp Reports

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A company member received an invite to join a ControlUp instance but received an error upon clicking the invite link. It was clarified that the invite was for the legacy Insights reporting section, which is being deprecated. The best way to access the same information is through the DEX or Solve interfaces. It was suggested to check for permissions under the security policy and reach out to a customer success manager for further assistance.

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