A user is looking for a solution to track devices being used from a specific office location, but there is currently a bug in the location history report regarding Windows devices. Other users suggest using geolocation through Powershell, but there are limitations with Entra joined devices. Further suggestions include using workflows and advanced features.
Read the entire article here...
Microsoft Windows Related Training & Support Archives
Microsoft Windows training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Agent Versions Report Only Shows Windows Devices
A user noticed that the Agent Versions report only showed Windows devices and asked if there was a way to view a list of IGEL devices by version number. Another member explained that the report currently only includes Windows and MacOS devices, but they will look into including other platforms in the future.
Read the entire article here...
Read the entire article here...
ControlUp Agent and Inventorying UWP Apps
A user had a question about the ControlUp agent on Windows Endpoints not inventorying UWP apps located in c:\program files\windowsapps\. A member of the ControlUp team confirms that this is because only 32/64 bit apps listed in Control Panel are currently supported, but there may be future updates. Another user requested the ability to query standard exe/msi apps and UWP apps that are installed in user profiles.
Read the entire article here...
Read the entire article here...
Using Workflows for Different Scenarios: Questions and Discussions on ControlUp Slack Channel
A user has questions about workflows and how they can be used for different scenarios. They asked about accessing data from the 'List devices' node, filtering data from strings, and querying data using elastic search. Another user suggested setting up a call with one of their team members for assistance. It was mentioned that ControlUp is working on addressing the limitation of only having 39 out of 222 fields available from the _devices index. The user also asked for clarification on parsing data from a structured array. A member of the ControlUp team explained that OS disk configuration is a string encoded JSON value and will need to be parsed. The discussion can be found at https://cuacademy.controlup.com/.
Read the entire article here...
Read the entire article here...
Understanding Credentials for Installing or Updating the CU Agent
A discussion about credentials for installing or updating the CU agent took place. Depending on the settings and AD connections, either matching AD credentials or the Windows identity running controlupconsole.exe are used. It should be noted that these are the console's AD connections, not the monitors.
Read the entire article here...
Read the entire article here...
Troubleshooting Time Zones with ControlUp
Some users reported experiencing incorrect time zones on Windows endpoints in the Netherlands, with some showing locations in the US and Australia. ControlUp uses location services or IP address to determine location, with location services being the primary option. However, devices not using location services may still have incorrect locations based on their IP address. Disabling location services does not solve the time zone issue. It is possible that Microsoft's IP to location database has errors.
Read the entire article here...
Read the entire article here...
How to Get List of Monitored Services on ControlUp for Automated Actions
The team discussed ways to obtain the list of "monitored services" on ControlUp, specifically for a script-based action use-case. One user shared their script for starting Windows services in a Stopped state, another mentioned using the `Invoke-CUQuery` cmdlet to export the list of monitored services to a JSON file. Suggestions were also made to use the `ServiceDisplayName` record property as a parameter for a script action, which would retrieve the name of the service and pass it to the script. The discussion also referenced ControlUp modules and API calls for obtaining the list.
Read the entire article here...
Read the entire article here...
How to Run and View Output from PowerShell Scripts on ControlUp for Desktops
A user asked about how to run a PowerShell script and view the output for desktops on ControlUp. Gemini provided a helpful answer, explaining that a script can be created and run through the Scripts section in the ControlUp for Desktops console, with the output appearing in the Device Events log. The user tagged @member for feedback on this process. The steps to create a SIP event script were also provided.
Read the entire article here...
Read the entire article here...
Troubleshooting Timeout Issues between Citrix VDA and Cloud Connector in ControlUp
A user is looking for a way to receive a notification or report for timeouts between Citrix VDA and Citrix Cloud Connector. It is suggested to check the real-time view for Citrix Cloud Connectors and look for relevant metrics that might help.
Read the entire article here...
Read the entire article here...
Troubleshooting Stress Severity Levels in ControlUp
A discussion in Slack focused on identifying the cause and how to troubleshoot a stress severity level of "error" in ControlUp. It was mentioned that these severity levels are still being added to the platform and may not currently exist, but can be addressed with a simple command on the affected system. A user also highlighted the potential issue of corrupted performance counters in Windows.
Read the entire article here...
Read the entire article here...