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Microsoft Related Training & Support Archives

Microsoft training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting Duplicating Monitors in ControlUp Solve

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Monitors are occasionally duplicating in Solve under the Machines node. A known bug in 9.0.0, this issue was improved in 9.0.5 but may not be fixed completely until 9.1. @member is currently working on resolving known bugs for this feature and is willing to troubleshoot the issue together. It's recommended to upgrade to the latest 9.0.5 build to potentially resolve some of the issues. The duplicating monitors may be more than just a visual quirk, but it's assigned to a specific role and doesn't affect other functionality.

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Customizing Insights Dashboard with External Data in ControlUp

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A user asked if it was possible to customize a field in an Insights Dashboard by requesting information from an external server. A ControlUp employee confirmed that it was technically possible but not supported out of the box and suggested reaching out to a CSM or account rep for further discussion. It was also noted that the underlying platform of IOP is Splunk and it may be possible to achieve this using its functionality. However, the user's company and the customer need to clearly define their needs before deciding on a technical solution.

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How to Monitor Disk Space in ControlUp and SQL

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It was discussed that it is possible to create a trigger for logical disks to monitor disk space for ControlUp and SQL products. This trigger can also cover physical devices and can be set for a percentage or a specific free space amount. It was advised to use the incident pane to keep track of when the trigger is fired.

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Troubleshooting Pagerduty Integration in Scoutbees

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A user shared their experience trying to set up a Pagerduty integration in Scoutbees. They mention encountering difficulties as Pagerduty's webhook is considered more of a REST API call instead of following the "webhook standard." However, it is possible that Pagerduty has updated this. A workaround suggested is to use Pagerduty's email integration. URL mentioned: https://buttercms.com/blog/webhook-vs-api-whats-the-difference/

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Troubleshooting an Unhealthy Monitor on ControlUp

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A user asked for help with an unhealthy monitor on ControlUp. They suspected a logon trigger to be the cause and found a solution by filtering the triggers to only run on sessions with valid parameters. A different user suggested checking the automated actions queue and restarting the affected monitor. Registry keys can also be set to delay the problem, but a permanent fix will be available in 9.1 or partial fix in 9.0.5.

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ControlUp Academy: Metrics Dashboard Suggestions for Omnissa Horizon Customers

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A discussion took place about what metrics an Omnissa Horizon customer may want on a dashboard. Some suggestions were for metrics about pods, connection servers, and virtual desktop infrastructure (VDI) as well as user access gateway (UAG) metrics and creating custom reports with data collected by ControlUp. There was also mention of creating historical reports and making the process of creating custom reports easier within the ControlUp Analytics feature. The team will gather more information and report back.

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ControlUp’s Native Microsoft ETL Network Trace Script

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A new script has been shared for capturing a native Microsoft etl network trace on a Windows machine without the need for 3rd party tools like Wireshark. This can be used within ControlUp Real-Time and allows for simultaneous tracing on multiple machines. Bonus: process ids are available for every packet and filters can be applied with Wireshark. Code snippet provided.

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