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Microsoft Related Training & Support Archives

Microsoft training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting Citrix VDI Sessions with FSLogix and the ControlUp ALD Script

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A team member asked about the ALD script on Citrix VDI sessions with FSLogix - it doesn't list individual AppX packages, but a warning says that package load times may not show for subsequent logins. Suggestions were given, including a ControlUp blog post on FSLogix optimization and checking specific Event Viewer channels to ensure logs are enabled and have enough space. A team member was also mentioned as being able to help with this issue. Read the entire article here...

Enhancing Ad-hoc Support Sessions Feature – Reducing Character Requirements and Potential Solutions.

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A question was asked about the Ad-hoc support sessions feature of ControlUp. The user suggested having an option for fewer characters for connecting to a customer endpoint via remote control, which was confirmed by another user to be 9 characters as the smallest possible option. The team is looking into incorporating an option for users to read the code to support engineers or embedding the code in a link. Some users suggest that using only numbers in the code could make it easier for end users to browse to a specific website. Read the entire article here...

Using MS Message Center for Notifications

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A user asked about utilizing MS Message Center to send notifications through email or other channels. Eugene suggested using the https://graph.microsoft.com/v1.0/admin/serviceAnnouncement/messages endpoint with the HTTP node. The user mentioned that Graph API's would need to be created in this case. Read the entire article here...

Investigating Traffic Spikes in ControlUp Citrix VDI Environment

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A user reported significant spikes in traffic in their Citrix VDI environment and suspects that ControlUp's VDI agent may be causing it. However, they are not sure if ControlUp uses Akamai for their CDN services. Other users suggested using the command "netstat -ano | findstr akamaitechnologies" to check for any processes using Akamai. The investigation will continue. Read the entire article here...

Collecting Pending Reboot Information in ControlUp

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A discussion took place regarding the use of a script to collect pending Windows update reboots from all systems in a tenant. A screenshot of the JSON format was requested, and it was suggested to test the script as a script action on the device. Another script was shared that would output the JSON correctly. This script was suggested for use instead. Read the entire article here...

Controlling Access to VDI Metrics with ControlUp Custom and Upcoming Dashboards

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In a discussion about sharing VDI metrics with SLT without revealing unnecessary information, Custom Dashboards with restricted access and a possible upcoming Dashboards feature are mentioned. It is also suggested to export dashboards and send them periodically, but formatting issues may be a concern. The upcoming release for Dashboards for VDI is expected at the end of the month. Read the entire article here...