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Microsoft Related Training & Support Archives

Microsoft training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting Issues with Downloading Files on ControlUp VPN

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A user was experiencing issues with downloading files on VPN through the new Management feature. They noticed in the network log that the system was attempting to upload the requested file to Azure before downloading it. The user shared their findings in the ticket and was asked to provide details on their VPN type. They also brought up the need for specific IPs or more granular access for the firewall team. Another user mentioned they were curious if the same issue would occur with their company's new VPN. The original user suggested it was more likely a firewall policy issue than a VPN issue. A request was made for the user to provide unfiltered Wireshark logs for troubleshooting.

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Clarifying Scoping Permissions in ControlUp

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A user asked for clarification on scoping permissions in ControlUp. They wanted to know if it was possible to target only groups and not tags, and if all groups and tags were targeted by default. Another user confirmed that it is possible to deselect all options in the tags dropdown to target only groups, and that the "Groups OR tags" logic applies when both groups and tags are selected. The documentation will be updated to make this clearer. The relevant information can be found at https://support.controlup.com/docs/dex-platform-account-permissions#limit-permission-scope-to-certain-devices

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Comparing Permissions in ControlUp VDI App and RTC

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A user asked about permissions in VDI App versus RTC and mentioned having different accounts. Another user requested for more information. A third user chimed in, explaining that the web console will not work like RTC and will have different functionality. The Dev team is working on bringing over all RTC features, but it cannot be done in the same way. Customers have been asking for certain features that are not possible with the RT console.

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Latest ControlUp Updates: Anomaly Detection & License Reclamation

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Busy, busy — no slowing down when it comes to delivering a better DEX experience. Below are two new ControlUp features worth your attention: 1. Anomaly Detection ControlUp now includes anomaly detection that cuts through alert noise by focusing on behavior rather than static thresholds. Instead of firing every time a metric crosses an arbitrary line, it learns what normal looks like in your environment and flags meaningful deviations.…

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