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Migration Related Training & Support Archives

Migration training and support-related archives from inside the ControlUp Community on Slack.

ControlUp Community Meetup #8 – Discover What’s New and Upcoming featuring Field CTO Simon Townsend

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Watch the 8th ControlUp Community Meetup featuring ControlUp Field CTO Simon Townsend. In this meetup, you will learn: What’s new with ControlUp? Discover the latest updates and features in ControlUp that can enhance your IT operations and improve efficiency. 6-month strategy for ControlUp Get an exclusive look into our strategic roadmap for the next six months and learn how these plans will benefit you and your organization.…

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Episode #11 – Conversation with Chris Marks, Principal Outbound Product Manager at Parallels

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Join us in Episode #11 of ControlUp Community Radio, where your host, Douglas Brown, welcomes Chris Marks, Principal Outbound Product Manager at Parallels. Chris and Douglas dive into the exciting and evolving world of EUC, exploring what it means for the industry and for Parallels. They discuss Chris’ unique role at Parallels, the company’s innovative solutions for hybrid work and cloud environments, and how Parallels is tackling the challenges of modern application delivery.…

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ControlUp Academy’s Open Office Hours – What’s New and What’s Next?

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ControlUp Academy creates new Open Office Hours sessions based on hot topics seen within the community. Topics discussed in the past include trigger and security policy best practices, as well as migration to DEX. Suggestions for future sessions were also asked for, including a deep dive on "Analyze Logon Duration", useful script actions, presets, custom dashboards, and more. Academy link: must be entered manually.

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Solving Permissions Issues with Edge Devices in DEX

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A user experienced a permissions issue with their team and edge devices in Solve. When using DEX, only a select few have access to the remote tools, despite having Editor rights. The user checked the migration but did not find any issues. Another user suggested checking for another role that may have been applied. After removing the additional role, access was granted. The link to remote control a device is: https://support.controlup.com/docs/remote-control-or-shadow-a-device

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Troubleshooting SAML Setup for DEX in ControlUp

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A user was having issues setting up SAML for DEX and reached out for assistance. The ControlUp team suggested checking the Endpoint/Assertion Login URL configured in Okta, as well as ensuring the correct region is selected. The user later realized they had provided the wrong URL to their Okta admin and resolved the issue.

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Windows Compatibility and .NET Core Support in ControlUp

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A user is testing the new platform and ran into issues on Windows 7 x86 SP3 and Windows 7 x64 SP2, which have been modified heavily. The user expects that only versions of Windows supported by Microsoft would also be supported by ControlUp. However, the v9 agent suggests support for W7 x64 SP1+. The user is also considering the vagueness of .net core support for W7 and the plans to migrate to .net core 8 or 9, as support for .net core 6 is ending.

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Choosing the Best Tool for User Management in ControlUp – Comparing Group Policy and WEM

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A discussion takes place on the ControlUp Slack channel about the best way to add registry entries using the User logon trigger. Some users suggest using Group Policy or PowerShell commands, while others mention that Citrix WEM could also be an option. Different considerations, such as login times and scalability are mentioned when comparing WEM to Group Policy. Some users mention past issues with WEM, but also acknowledge that it may be a suitable tool for certain environments.

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