A user asked about why fabric.controlup.com is included when testing VDI & DaaS. Other members explain that it is needed for Remote DX and suggest adding the URL to documentation about communication ports used by ControlUp. URLs for EU and US customers are provided. The user acknowledges their error in reading.
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Physical Desktops Related Training & Support Archives
Physical Desktops training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Discrepancies in ControlUp Reports
A user asked about discrepancies in the number of PCs shown in Edge DX's 'Devices' and 'Logons and User Sessions' reports when filtering for the same username. Another user suggested checking the time filters, and the original user was able to see both PCs in the logon report after adjusting the dates. The logon report is praised for its detailed information on the logon process.
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Read the entire article here...
Tracking Shutdown/Reboot Times with ControlUp Edge DX
A user asked if there's a way to use ControlUp Edge DX to track slow shutdown/reboot times. The ControlUp agent stops collecting data once a computer starts shutting down, so currently there is no way to track this in real time. However, there is a possibility of adding functionality for this in the future.
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Read the entire article here...
Improving Device Refresh Strategies through Custom Reports and Power BI Integration
The team discussed using custom reports to determine which device models to target for a refresh. They suggested exporting data to power Bi or creating a script to gather information, and mentioned the new Edge DX api. They also noted potential limitations with aggregation on the tenant side. A member asked for clarification on connecting multiple indexes in Power Bi. The conversation concluded with instructions for paging through data or using export.
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Read the entire article here...
Troubleshooting Changes in ControlUp Audit Log
Multiple users noticed changes being made in the audit log, even though they did not make any changes themselves. After troubleshooting, they found that the Edge DX page's filter was causing the log to inaccurately track changes. It is suggested to open a ticket and there might be a fix with the 2.16 agent. The upcoming agent can be expected to improve this issue.
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Read the entire article here...
Finding App Launch Instances on Endpoints with ControlUp API
A user asked how to find the number of instances of an app launched on endpoints over a specific period of time. Another user provided a Powershell script that can be used to retrieve this information from the ControlUp API. The script can be modified to change the start and end date-times. The response also included a screenshot of the values for "citrix.desktopviewer.app.exe" for a demo tenant.
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Read the entire article here...
IGEL thin clients using port 44484 for trace routes in Edge DX
According to the source code, Edge DX uses traceroute or tracepath to perform trace routes, depending on which one exists. For IGEL devices, only tracepath seems to be available. The port used is random, but usually starts at 44444 and adds a varying modifier based on the version. It is possible that IGEL or the underlying OS uses a static offset. On 12/31, the security team noticed traffic on port 44484 from our IGEL thin clients, which may be caused by additional Network Latency targets set in Edge DX settings. To confirm, they will disable the targets and monitor the traffic.
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Accessing Alerts in Edge DX
A member from ControlUp asked about role permission for accessing alerts within Edge DX. Another member replied with a helpful suggestion.
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Troubleshooting Device Location Updates in Edge DX
A user reported that their device location does not always update in Edge DX, giving an example of their device showing work location after working from home for 18 hours. A suggestion was made to check if device's public IP is changing when switching locations and checking the status of location services on the device's OS. A link to documentation on device geolocation was also shared.
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Read the entire article here...
Using Enrich with VDI and DaaS: Edge DX licensing still required?
A user asked if Enrich is still connected to Edge DX licensing. They want to use Enrich 2.0 with their Jira instance to show machine information for their helpdesk, but they are using VDI and DaaS. Another user suggested reaching out to an Account Executive for assistance. The data being used is from physical endpoints.
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Read the entire article here...