This discussion revolves around the Citrix License Usage report, and whether the Real Time agent needs to be installed on the Citrix license server. It was confirmed that it is necessary for on-prem customers, although hard to do for cloud customers. Additionally, triggering the license with the PowerShell module is possible since version 8.6.5, and requires a two step trigger and running the script in the message.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Logon duration is available in ControlUp Edge DX from the logons and user sessions report
A user asked if there was a way to report the logon duration of an endpoint from sign-in to landing at the desktop, as well as a way to report the reboot time of the endpoint. The logon duration can be seen in the Edge DX 'Logons and User Sessions' report, while the reboot time could be reported using a custom report from the Windows Shutdown/Reboot Event IDs. The user appreciated the tip and said they would look into it.
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Any time line when ControlUp Remote DX data will be included in historical reports?
This Slack discussion discussed upcoming features related to RemoteDX for the ControlUp streaming project: including visibility in historical reports, Client Metrics under Session Details and Gantt, and a new Preset in Session Activity. The user asked about previewing the features in their environment, and the PM offered their availability for a scheduled session.
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Read the entire article here...
EUC sync scripts is not fetching the updated objects added to the delivery groups
An issue was being discussed where EUC (end user computing) sync scripts were not fetching updated objects added to delivery groups. In addition, there was a question asked about cost management for azure provision workloads, with responding comments about scripts for cost reports, as well as ideas for a script that would track the cost of a particular machine. The conclusion was for further discussion about these requirements in a call the next day. KBA feedback for the EUC sync script was also requested.
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Enhancing Historical Session States in the ControlUp Console
This discussion suggested adding a drilldown or popup when clicking on the "live" real-time session in Discovery Sessions in the ControlUp console, allowing for historical session states to be readily seen. Insights were discussed as well as the invoke-cuquery command with the mentioned session fields. Historical Reports can be found in Session Details of a specific session under the "right click" action menu. Following this conversation, a feature request was made with the Customer Success Manager for a historical reports drilldown from a drilled down machine, and a bug was identified in Solve.
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Troubleshooting General VDI Slowness with Multiple Screens
A user asked for help in finding the source of general slowness in a VMware environment with 4-6 screens, no GPUs, and W10 Kiosks. ControlUp is being used to identify the bottleneck but CPU and RAM are not the source. GPU memory was discussed as a possible bottleneck, and it was suggested to check settings like Display memory limit, CPU metrics, network connectivity and RTT times, plus the fact that the EDT protocol can help. The user later reported that their lobbying for GPUs paid off, and they are getting 12 servers with 2xAmpere A16 GPUs.
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How to Setting Up an Alert in ControlUp Edge DX
The user was trying to set up an Alert, but could not get desired results. Following advice from others, it was suggested to use "like" instead of "=" for anything Event_, set the event source as "cu agent" and make sure to collect the event. Changing "=" to "contains" did the job. For future reference, it was asked why "contains" should be used for event logs.
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Troubleshooting “Click the Data Point for More Details” on Discovery, nothing happens
The user was having an issue on Discovery where they were unable to get detailed information after clicking "Click the data point for more details". It was confirmed that the machine had the agent installed and the same process worked with Insights. The issue appears to have been resolved.
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Antivirus Deleting ControlUp.exe
A customer reported an issue launching the latest ControlUp software ver. 8.7, with Symantec antivirus deleting the .exe file. It may be down to ControlUp's update of their 3rd party tool for obfuscation. It was suggested that the .exe file be uploaded to VirusTotal, to increase the number of customers who have seen it.
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Read the entire article here...
Creating ControlUp Triggers and Scheduled Reboots in ControlUp
The user asked for best practices when creating triggers in ControlUp and shared their own "findme" trigger for testing automated actions. This trigger is based on an active application title and can be used to fire the trigger when needed. They then covered the use of scheduled triggers for reboot schedules, with examples and providing a filter example with regex. Finally, a trigger for Wi-Fi signal strength, with an example of a created toast notification, was mentioned. Trigger Packs from ControlUp were also included in the post. The Trigger Packs link can be found at https://support.controlup.com/docs/trigger-packs.
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Read the entire article here...