Users reported an apparent error when launching the ControlUp Console, asking for tips or help to resolve. The ControlUp team clarified that this is just an informational message rather than an error, and provided links for more information. It was also mentioned that the console must be run from a domain-joined machine using a domain user. Further discussion included potential changes to this requirement in the future.
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SAML Authentication Related Archives
SAML Authentication training and support-related archives from inside the ControlUp Community on Slack.
The Transition to ControlUp’s Web Interface and the DEX Upgrade Plan
A user asked about ControlUp Academy - this is a training platform with free self-training and instructor-led content. Certifications from ControlUp are available. The Academy can be found at https://cuacademy.controlup.com/ A discussion about the transition from Solve to app.controlup.com is taking place. While the move to DEX should not remove users, it is recommended to set up DEX with SAML for an easier experience. The group memberships can be added to the RT security policy in the console. A link is provided for upgrading an existing organization. Starting in version 9.1, the console will require authentication in Dex first. It is suggested to plan for the upgrade sooner rather than later. Some users prefer Solve over Dex, but the transition is in the best interest of customers. It is possible for long-time users to continue using the RT console. The move to Dex allows for a single web interface. ControlUp's stance on putting customers first is reiterated. A meeting is offered to gather feedback on the topic. Using SAML is considered a best practice for the improved user experience.
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Read the entire article here...
Troubleshooting Monitor Selection in ControlUp Settings
A user was having trouble selecting a monitor in the Settings - the solution was to add a monitor through the console tree, connect to it, then go back and the monitor should appear. This issue is resolved! Welcome to ControlUp Academy - please keep discussions in a single thread for organization. The user also expressed gratitude for help setting up Landon. Certifications are also available on the Academy platform.
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Read the entire article here...
Implementing SSO Groups in ControlUp
A user asked about implementing SSO groups from the dex platform into ControlUp. Documentation on using SSO groups for user roles was shared, along with a suggestion to check assertion data. It was confirmed that the VDI is enforcing the security policy set in the RTDX Console.
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Read the entire article here...
Troubleshooting ControlUp EdgeDX Portal After License Reactivation
A user asked if it took time for the ControlUp EdgeDX portal to populate after re-activating a license. Advice included trying the Solve URL and using incognito mode. Eventually, the issue was resolved without a clear reason. URLs mentioned included https://solve.controlup.com/orgname and https://app.controlup.com/orgname/saml.
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Read the entire article here...
Manually Removing User Accounts Set up with SAML in ControlUp Platform
It was noted that user accounts set up with SAML must be manually removed if removed from Azure sync, as the user management does not currently have a sync with the directory or SAML IDP. ControlUp is looking into deeper integration in the future, with the possibility of adding a public API for user management. Furthermore, an ability to integrate with Entra ID is under consideration.
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Read the entire article here...
Configuring SAML Login with Azure App Registration for Multiple ControlUp DEX Tenants
A user was trying to configure SAML login with Azure app registration for two ControlUp DEX tenants; however, the Unique Identifier was the same in both tenants. It was suggested to make the Relying Party Identifier either editable or unique per account. It was further suggested to use the same Azure Application in both DEX organizations settings, however, this would mean giving entry to all tenants. The user was informed that this is not yet possible but will be added to the next year roadmap.
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Read the entire article here...
Improved Authentication Method Coming in ControlUp 9.1
A user discussed needing an improved authentication method for the Real Time DX Console, with the preference for Azure OAuth or SAML. This will be included in the 9.1 release, and @member will keep the audience updated when the design is finalized. On-premises users were also mentioned.
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Read the entire article here...
Getting Started with Securely Exporting ControlUp Metrics
A user asked if a ControlUp Solve dashboard can be published externally without authentication; it's not possible for security reasons. Alternatives include exporting metrics with PowerShell and HTML and using the Power Platform, or leveraging ControlUp DEX with its username/password authentication. More information on ControlUp DEX can be found at https://support.controlup.com/docs/get-started-with-the-new-dex-platform.
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Read the entire article here...
Giving Non-IT Staff Read Rights in ControlUp DEX using SAML Configuration
A user asked about giving non-IT staff read rights for the DEX platform and viewing the VDI/DAAS dashboard without logging into the console (server). It is possible to achieve this using SAML configuration. For further information on this setup, a link was provided - https://support.controlup.com/docs/saml-sso-for-dex#automatic-vdi-daas-user-account-provisioning.
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Read the entire article here...