The discussion about how to include the device name in a ServiceNow ticket created by a workflow includes a tip to add the device name to the New Incident description as a variable. There is also a Zoom call for further assistance and a request for an update once the alert fires again.
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Scripts Related Training & Support Archives
Scripts training and support-related archives from inside the ControlUp Community on Slack.
Setting up Super Triggers in ControlUp
Users discussed the possibility of setting up triggers for specific percentages of high latency sessions. While this functionality is not available out of the box, it can be achieved using script actions. These types of triggers are referred to as "super triggers" within ControlUp. For more information, users were advised to DM a member for further assistance.
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Read the entire article here...
Webhooks vs API Integration for Teams in ControlUp Workflows
A user asked whether it is preferred to use Webhooks or API integration when integrating Teams. Another user responded that Webhooks would be fine, unless the standard nodes do not cover the necessary requirements. Manual configuration may be needed, but as long as it works for the specific use case, Webhooks are a suitable option.
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Read the entire article here...
Writing Events to System Events Log with Custom SecureDX Scripts in ControlUp
A user asked about writing events to the system events log using custom issue scan/remediation scripts in SecureDX. Another user confirmed that the same formatting used for normal scripts should work. However, it was noted that missing options in the CU4C scripts may prevent this from working.
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Read the entire article here...
Troubleshooting Offline Windows Servers in ControlUp
Some Windows servers appear as offline, but when a user logs in through the hypervisor's remote console, they show as online again. A screenshot was requested and a possible solution was suggested. It was advised to submit a case to support@controlup.com with logs and screenshots for further analysis. Different ways to change logging levels were shared and it was asked if the server has AV in place. A possible explanation was offered and it was mentioned that logs would provide more insight into the issue. One user stated that they had put in exceptions for the AV, and another needed to wait before reporting. Screenshot and log files were recommended to help find a solution.
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Read the entire article here...
Converting Uptime Values in ControlUp Workflows
A user had a question about ControlUp workflows and converting Uptime values from seconds to minutes. They have previously used the https://api.mathjs.org/ and AI options for this, but are unsure if there are any plans for a "calculation node." Another user mentioned that this functionality may already be available.
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Read the entire article here...
Understanding the use of Invoke-CUQuery -Table in ControlUp
A user asked about using Invoke-CUQuery -Table and sIPAddresses to enrich alerts for ControlUp. They got it to work using individual quotes for each field. The discussion can be found at https://support.controlup.com/v1/docs/monitor-cluster-powershell-fields-by-table#computers.
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Read the entire article here...
Addressing Timestamp Issues in ControlUp’s PowerShell Cmdlet Invoke-CUQuery
A user is experiencing an issue with the PowerShell cmdlet Invoke-CUQuery and discusses it in a Slack conversation with @members. They expected a timestamp to change whenever a value changes, but this is not the case. They share a screenshot of the issue and mention their understanding of the documentation. Another user explains that whenCreated reflects when a computer record was created in the internal database and gives a recommendation for a better approach. The original user shares their use case for needing a timestamp that shows when a record was last changed, but is informed that this data is not currently available. Other potential solutions and a discussion take place.
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Read the entire article here...
Logon Timeout Trigger Absent in ControlUp Version 9.1.5.426
A user asked about the absence of "Logon Timeout" in the list of trigger options for Citrix connection failures in ControlUp version 9.1.5.426. Another user suggested that it may be the same as "Connection Timeout," but the first user clarified that they are different failures. A third user asked for ways to reproduce logon timeout connection failures for data analysis purposes. It was mentioned that while there is no easy way to reproduce them, they periodically occur in their deployment.
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Read the entire article here...
Managing Applications in ControlUp Widgets
Users were discussing how to exclude applications from a widget in ControlUp. One user suggested using a script for macOS, Windows, and Linux to write to a custom index, while another mentioned a new datasource on the roadmap. @member provided a link to a Script Pack that could help with reporting on processes.
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Read the entire article here...