A user asked for a workaround for an issue with dashboards for Citrix delivery groups in ControlUp - when tags are used for the delivery groups, it interferes with the ability to track user experience and other metrics. It is confirmed that the tags are on the Citrix side, and there is speculation that this could be a bug related to changes in the Citrix API/SDK. The issue specifically affects the ability to track Failed Connections per hour.
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Scripts Related Training & Support Archives
Scripts training and support-related archives from inside the ControlUp Community on Slack.
Forwarding Audit Logs for ControlUp EdgeDX to Centralized Logging Service
A user asked if audit logs for ControlUp EdgeDX can be forwarded to a centralized logging service. Currently, the only way to access them is through the api. Unfortunately, there is no other option at the moment.
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Read the entire article here...
Including Template Variables in ControlUp ServiceNow Events
Users discussed how to include template variables such as $(Object), $(FQDN), $(ResourceType), and $(ObjectName) when creating ServiceNow events using the $CUTriggerObject. A suggestion was made to use the RESTful API or an intermediate method like a webhook or event follow-up action. @member confirmed that template variables cannot be used within the script itself, but only in follow-up actions.
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Read the entire article here...
Pre-Filling Event Pane Settings for All ControlUp Users
A user asked if it is possible to pre-fill/pre-stage Event Pane settings for all ControlUp users, as it seems to be a user-specific configuration. Some suggestions were to use PowerShell to add filters, but others pointed out that credentials are encrypted by user SID so that may not work. The user also asked if these events filters could be set as a GPO setting. File name: "%appdata%\ControlUp\Configuration\CommonPrivateConfiguration.xml"
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Read the entire article here...
Running EdgeDX in a Non-Persistent VDI/DaaS Deployment – Tips and Troubleshooting.
A user asked a detailed question about running EdgeDX within a non-persistent VDI/DaaS deployment. The discussion covers specific deployment requirements and tips from other users. Troubleshooting steps, including checking the event viewer and using the msiexec command with specific parameters, are also mentioned.
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Read the entire article here...
ControlUp Community Radio Episode #8 – A Conversation with Guy Leech, CTP, MVP & VIPP
Join us in Episode #8 of ControlUp Community Radio, where your host, Douglas Brown, welcomes Guy Leech, a distinguished CTP, MVP, and VIPP.
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Read the entire article here...
ControlUp – A Game Changer for Server Migration and Troubleshooting
A user shared how ControlUp has made server migration to new vCenter and network VLANS easier, saving hours of manual work. The tool offers multiple features and visibility into different environments to help resolve issues and prevent finger-pointing. Other users also express their appreciation for ControlUp's handy features such as historical troubleshooting and data analysis.
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Read the entire article here...
Troubleshooting Missing Edge DX Script Actions in ControlUp
A discussion was held on missing Edge DX script actions in the script library of one org. It was suggested that the missing scripts could be added as "custom" in the Settings/Scripts section. The corresponding option can be found under Organizations > Manage Organizations > Select Organization > Settings > Scripts. One user also mentioned that these scripts are not out of the box items and will need to be added manually. ControlUp URL: https://app.controlup.com/ui/#/org/organization/manage/configuration/settings/scripts
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Read the entire article here...
Initiating a Tracert for High Latency Detection in ControlUp
After discussing how to initiate a tracert when high latency is detected, a user suggested setting an alert based on the _devices index and using a script to run the tracert and log the data into a custom index. However, it was noted that tracert results may not always show the culprit. A screenshot was attached as an example and it was suggested to have a threshold that triggers a tracert viewable from the UI directly on the endpoint. It was also mentioned that the samples seen in the graph are per minute, so there may have been an ongoing issue.
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Read the entire article here...
Troubleshooting Data Storage Issues with PowerShell Script in ControlUp
A user had trouble with a powershell script not storing data in the data index on a specific device, but with the help of another user's input, the issue was resolved. The correct script with a dummy key value, JSON format and dummy key field name can be found in the discussion.
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Read the entire article here...