The discussion revolved around automating the process of rebooting a server that is being monitored using Scoutbees. Various suggestions were made, such as using the API to check alerts on an interval, running a custom hive, and using EdgeDX or RTDX. It was suggested that a user feedback item should be created for this feature. A new version of Scoutbees API was mentioned, which allows for retrieving alerts and writing a script to initiate a server restart based on that. The API can be found at https://api.controlup.com/.
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Scripts Related Training & Support Archives
Scripts training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Script Actions in ControlUp Solve
A user was having trouble with script actions in Solve, and it was suggested to check the permissions for the "ControlUp Monitors" role. After some testing, it was determined that there may be a bug causing the issue, and a workaround was found by setting the "run shared script actions" permission to allow for organization members. Direct messages were then used to further discuss environment-specific information.
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Read the entire article here...
Adding Data to ControlUp Scripts for Enhanced Functionality
A user had some trouble adding the "Check Profile Sizes" Script in ControlUp and asked for help with finding the script's data. Another user suggested adding some tags to the end of the script to fix the issue. The correct way to add data to the script was shared, and the first user confirmed that it worked. Further discussion included the placement of a report and the accessibility of this feature within the product.
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Read the entire article here...
Integrating ControlUp data with System Status Pages
Some ControlUp users are interested in integrating CU data with their system status pages for their customer-facing products. One user mentioned creating custom HTML dashboards with data from PRTG and Splunk, and another noted that information is manually added to their internal monitoring page. A user is interested in having ControlUp integrate with status page apps and plans to check if API integration is possible.
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Read the entire article here...
How to Fetch Default Reports in ControlUp with an API Key
A user asked for help with fetching the default report for applications on ControlUp. Another user suggested using an API key and provided a sample API request. The user had already tried inspecting the element and network tabs without success.
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Read the entire article here...
Tracking Downtime and Uptime for VDIs in ControlUp
A user asked for ways to track downtime and uptime percentage of their VDI's for an SLA with a customer. A team member suggested using Scoutbees or the session count historical dashboard. Another option is to use the ControlUp powershell module to build a database for tracking availability. A UserVoice request can also be made for this feature. URL: https://support.controlup.com/v1/docs/monitor-cluster-powershell-api-cmdlets
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Read the entire article here...
Troubleshooting Script Execution Issues in ControlUp Agents
There were reported issues with script execution on ControlUp Agents within an organization. Errors were received when executing specific scripts, but not when using the Realtime Console. The problem may be with ControlUp monitor servers. For now, a workaround is to stop the affected monitors, delete the ControlUp Store.xml file, and restart the monitor. This is a known issue and will be addressed in a future release. The issue is documented as VSO 155910 and 158919.
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Read the entire article here...
Improving User Experience on ControlUp Insights
A discussion about admin and service desk user experience for CU Insights took place, with some users mentioning issues with browser performance. Some recommended trying the new reports in Solve, while others suggested that Insights was moving towards a new service for better usability. The timestamp feature was also discussed, with some users asking for it to be made more visible for easier use. It was also mentioned that an API endpoint for start/stop/active/idle/disconnect/reconnect times is in the works for common questions. The timestamp feature can be found on the Insights platform by clicking on the Show/Hide icon. The timestamp can also be displayed by default by clicking on the same icon.
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Read the entire article here...
Creating a Custom Report in ControlUp: Tips and Suggestions
A user asked if the Slack discussion was the best place to ask a question about creating a specific custom report, and received responses recommending using APIs or a PowerShell script. Another user mentioned the option to use filters and add more filters for columns not displayed in the report. However, the issue of fully patched machines not showing in the index was also noted. It was suggested to explore other options.
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Read the entire article here...
Editing Web Transactions Scouts with Power Automate and Honeycomb
A user asked about editing Web Transactions scouts through the Scoutbee API, but there is currently no support for this. The user was wondering if it would be possible to use Power Automate to adjust the assert test for dynamic dates. @member asked for more details about the use case and suggested a potential solution using a scheduled job. The user clarified that they need to adjust the assert test almost every day and discussed a possible flow using Power Automate to check with another API for the correct assert text. @member explained that this can be done through connecting to Honeycomb and the scout would give an error if the text is missing.
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Read the entire article here...