A user asked for suggestions on how to report on user connections with poor latency, signal strength, and RTT. They could utilize the Network Dashboard to report on top bad latency, longest traceroutes, plus pull data from Configuration > Data > device_status and set alarms to alert on select fields. They can also export the data from ControlUp into MS Excel for more complex reporting. Futhermore, more features are in the roadmap to expand reporting in the future. Links to two articles were provided for more information.
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Scripts Related Training & Support Archives
Scripts training and support-related archives from inside the ControlUp Community on Slack.
How to Deploy ControlUp Remote DX on IGEL Devices
A user asked about the best or newest way to deploy/update ControlUp Remote DX on IGEL. The Igel firmware release 11.08.230 includes ControlUp Agent 8.1.5.500 and the user asked how to activate this feature. The user was given advice to move away from Real-Time but add them to Edge DX. As of 11.04 and earlier, the user was advised to use a custom partition. There is a bug that prevents the user from connecting after June last year, though. The user can download the ControlUp Remote DX Agent install script for IGEL devices using OS v11.05.152 and test it on OS v11.07.198.
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Read the entire article here...
Investigating Error State in Horizon Machines with Solve and Realtime DX
The discussion focused on issues with machines going into Error state with Horizon, and the Status from Solve and whether View and Solve views should be the same. After several insights, it was concluded the best way is to open a support ticket. Realtime DX and Solve should show the same status as Citrix and the user should open a support ticket for further investigation.
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Read the entire article here...
Troubleshooting the ControlUp Library Script “Notify Users Poor Wifi”
A user was trying to use the "Notify Users Poor wifi" script from the ControlUp library, but it was not working. A suggestion was made to check if 'Run in .NET (Preview)' is selected. @member, who had something to do with the script, provided a screenshot which showed the 'Execute script with .NET engine' checkbox.
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Read the entire article here...
How does ControlUp report failed logins in the logon duration report?
ControlUp users were discussing how to determine failed logins for the Logon Duration Report, and the root cause of the issue: the Antivirus product scanning thousands of files stored in the Roaming profile. The current FSLogix release was mentioned to be 'trash', while UPM has been known to work better with one issue. Citrix has been asked to incorporate a work-around in a future UPM release to solve the issue.
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Read the entire article here...
How to Enable/Disable Maintenance Mode Script in ControlUp?
A user asked if anything special is needed to use the enable/disable maintenance mode script - it's only for on-prem Citrix and requires giving the service account the necessary rights. Citrix Cloud requires the Secure Access Account to have full admin rights. The script works great in RT Console and a user was having difficulty loading sanpin in Solve. The team will take a look tomorrow.
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Read the entire article here...
Troubleshooting Issues Using Trigger with ALD Script in ControlUp
A user was having issues with Trigger and ALD script. It was suggested to check the security event log size, if the regional settings match, as well as other troubleshooting steps. The user thanked the team for their quick response. There was some brief off-topic banter about billing and working hours.
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Read the entire article here...
Fixing an Issue with Outputting Scheduled Tasks Trigger Info
A user encountered an issue when running a script for pulling in a scheduled tasks trigger info. The output created an index that was empty and when clicked it showed a blank page. With the help of @member, they were able to create a script that would output details from the Trigger including StartBoundary, DaysOfWeek, WeeksInterval, DaysInterval, and NextRunTime. It was suggested that specific values may have been an issue with the output, but it was not concluded.
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Read the entire article here...
Help with hung User Sessions in EUC Platforms on ControlUp Real-Time DX
This EUC discussion explored solutions to an issue where user's sessions are hung and don't want to reconnect. ControlUp's Invoke-cuquery can be used to figure out where a user has sessions, and a registry key value can be used to log them off - though this process must be done remotely. Alternately, there may be solutions available through the EUC platform. When sessions don't disconnect, this is usually due to antivirus, onedrive, or any systray tool - the best solution is to add these to the LogoffCheckSysModules registry value.
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Read the entire article here...
Making Machine Names Clickable in Custom Reports in ControlUp Real-Tine DX
A custom report was requested to make the machine names clickable, where the Device IDs can be pulled up and added into the URL. Product Owner @member was challenged with getting the Device IDs via a script and adding it to the report. This feature request was met with enthusiasm and it was suggested to use the Device ID found in the Registry. https://tenant.sip.controlup.com/device/#DeviceID#
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Read the entire article here...