A user inquired about needing to do something special to allow scripts/commands to work in ControlUp's Edge DX. It was suggested to move the question to the 'Controlup-edge-dx' channel, and a support worker offered to check in with the scheduled engineer. It was then revealed that the issue was related to solve actions instead of Edge DX, and the discussion was moved to the relevant channel.
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Scripts Related Training & Support Archives
Scripts training and support-related archives from inside the ControlUp Community on Slack.
Finding Multiple User Sessions for a Specific Application in ControlUp
A user asked for the best way to see which users are running multiple sessions of the same application. It was suggested to use the "published application usage details report" or the "Session - Activity" report, and to further narrow down the required data, use PowerShell API. It was also mentioned that the result needs to be run on a monitor. The full instruction can be found at https://support.controlup.com/v1/docs/invoke-cuquery#example-6-search-for-all-machines-with-the-name-monitor.
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Read the entire article here...
How to Start a Stopped Service only via ControlUp Trigger?
A user asked if the Start Stopped Services script could be set up to only start the service upon a trigger. The user wanted to use built in features and community scripts and confirmed that Windows Services Monitoring is necessary for this to properly work. A sneak peek was shared - a beta for service monitoring was to be released likely in March 2021.
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Read the entire article here...
Hwo to Search a File Share and Delete the ‘Downloads’ Folder Contents with ControlUp Scripts
A user asked about existing scripts for deleting all contents in "Downloads" folders on file shares. ControlUp has a script for this (https://www.controlup.com/script-library-posts/clean-user-temp-folder/) and a helpful member provided a solution for a very quick and dirty solution, recursion for subfolders and error handling. Advanced training from ControlUp is recommended. There is a CTX Article but it does not offer defining file age.
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Read the entire article here...
Script “Analyze Logon Duration” runs fine but gives different when I run the script manually
A user encountered a difference in result between running the 'Analyze Logon Duration' Script manually and as an automated action in ControlUp. Possible causes discussed include the monitor triggering it vs. the console, interpreation of the decimal seperator, and events triggered by Ivanti. Support suggested the customer open a ticket to investigate further and to mention this Slack thread. The ControlUp Agent version on the affected desktop was 8.6.5.427.
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Read the entire article here...
ControlUp Architecture Diagram for Security Team
A user wanted an architecture diagram for their security team, and requested feedback on the provided one. Comments focused on missing ports to the CU agents and Citrix servers, and that data collectors were also not included. It was suggested that a more basic, old diagram should be used to show the relationship between monitors, cloud and agents, and console to agents and cloud. Additionally, a link to ControlUp documentation was shared (https://support.controlup.com/docs/controlup-architecture-security-concepts).
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Read the entire article here...
Implementation Questions for ControlUp in Corporate and Isolated Environments
A user asked questions about implementing ControlUp in a corporate and isolated environment. The answers explained that Monitors and Data Collectors don't need to be in the same domain, credentials can be used even without trust relationship, and port 40705 needs to be added. Professional Services from ControlUp can be sought for resolving automation issues in an environment with extensive security policies.
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Read the entire article here...
How to get Usernames and Login Time Data via ControlUp Insights or Triggers
A user inquired about the best way to create a report using Insights which includes usernames and login times to a CSV on a network location. The suggestion was to use an Export Schedule in Monitor config or build a trigger that fires an export when logon duration is higher than a certain amount of time, or use export-cuquery. Historical data is only available in Insights/Solve and Outlook macros can be used as a workaround.
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Read the entire article here...
Questions on using ControlUp’s Shell Execution Feature in Production
A user asked about using ControlUp's shell execution feature in production and shared an example of a script that tests a file share every few minutes. It was suggested to grant everyone access to the file share, or to create a text file with everyone having access. The user mentioned System on the custom hive not having access to network shares and requested the ability to run shell scripts under a service account.
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Read the entire article here...
Creating a ControlUp Trigger to Check if Log File is Changed
A user asked about creating a trigger file that notifies an email if a log file is not changed for two days. Solutions proposed include making a custom event log entry and using the System.IO.FileSystemWatcher class. The user found a potential solution and will update the discussion with their results.
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Read the entire article here...