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Security Related Training & Support Archives

Security training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting VDI Module in ControlUp DEX

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There were issues with getting the VDI module in DEX to work properly for the help desk team. SAML was causing issues, and a security policy needed to be set up to accept SSO users. A video was suggested and it was recommended to check a certain box in the login methods. The prompt for UPN meant a different logon method was used, so the team was reminded to use SAML. The UPN should be listed if logged on with SAML. By suppressing the other method and reminding the help desk, the issue was resolved.

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ControlUp Academy Alert Policy and Scoutbees’ 60 Minute Cap on Test Frequency Explained

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A user asked if it was possible to expand the alert policy from scoutbees to one day instead of the capped 60 minute setting. Another user, Joel, explained that this was not possible as it goes against the proactive nature of the synthetic testing, which aims to provide alerts for potential availability issues. @member requested more information about their specific use case, which involved setting up email alerts for expiring SSL certificates. Joel suggested options such as increasing the "subsequent tests" value or checking the "Do not send a notification" option to prevent excessive notifications.

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Troubleshooting Trigger Notifications for Missing Users on ControlUp Academy

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A user asked for assistance regarding trigger notification for a user who is not showing up. Another user suggested adding the account into the security policy section, specifically the CU admins role. It was also mentioned that the user must run the console and sign up in order to have an account on ControlUp Academy. To send emails to users who are not on the list or in a distribution, SMTP should be used. Landon provided the assistance.

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Troubleshooting ControlUp Admin Permissions

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A customer asked for information about an issue they were having with ControlUp Admin permissions. It was suggested to double check the user's permissions and group membership in the Security Roles tab, and to ensure they are part of the CU Admins group. Another solution mentioned was to add the user to the "ControlUp Admins" role, although there was some uncertainty about the level of permissions this may grant. The customer thanked everyone for their help.

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Using Zscaler with ControlUp

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A user asked for experience with customers using Zscaler with ControlUP. It was mentioned that a fix for websockets connections may be necessary, and there is a KB article for issues with ISP name lookup. It was suggested to clarify which Zscaler solution is being used, as some features may require additional allowlisting for scripts to run. A ControlUP support document for displaying real IP addresses using Zscaler VPN was shared.

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Troubleshooting Triggers for ControlUp Monitors

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There is a trigger set to run on Monitors and the user encountered an error while it's running. One suggestion was to check the security context and make sure the relevant account is logged off from the server where the monitor is installed. Logging off the account logged into the server resolved the issue.

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