A user asked what the Device>Controls column does, and others suggested it shows installed but disabled antivirus and deployment products. The user was unsure if Secure DX was accurately displaying the status of Carbon Black. Other users suggested checking services and data being pulled from the device, and to contact support if necessary. Screenshots were shared.
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Security Related Training & Support Archives
Security training and support-related archives from inside the ControlUp Community on Slack.
How to Troubleshoot Connection Issues with ControlUp for Physical Endpoints
There is a potential issue with connecting to a Windows device with Edge DX installed. It was suggested to check the event viewer and device events, and to allow the traffic on the proxy/firewall. The agent's outbound tunnel may also facilitate inbound requests, but if the websocket connection fails, a different method will be used. The documentation for this can be found at https://support.controlup.com/v1/docs/prerequisites-for-controlup-for-physical-endpoints-apps, and logs may also appear in the device events in Edge DX itself.
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ControlUp Academy’s Open Office Hours – What’s New and What’s Next?
ControlUp Academy creates new Open Office Hours sessions based on hot topics seen within the community. Topics discussed in the past include trigger and security policy best practices, as well as migration to DEX. Suggestions for future sessions were also asked for, including a deep dive on "Analyze Logon Duration", useful script actions, presets, custom dashboards, and more. Academy link: must be entered manually.
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Read the entire article here...
Managing Scripts in ControlUp
The user asked for a way to limit the number of scripts in ControlUp. They wanted to be able to delete unwanted scripts or hide them from view. Dennis suggested a query to delete unwanted scripts, which is supported for on-prem users, but is not officially supported. Landon also chimed in with thanks.
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Read the entire article here...
Troubleshooting ControlUp Agent Installations Through the Console
Discussion on installing ControlUp agents through the console. Initially, there was an issue with failed attempts due to ports being blocked and files not being able to be replaced. A support ticket was recommended for further assistance. Later, it was discovered that a permission issue was causing trouble and a specific fix was needed. It was suggested to get on a call for further troubleshooting.
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Read the entire article here...
Understanding Protocol Latency: Causes and Implications
Protocol latency is the time taken by a communication protocol to process and transmit data across a network. Factors such as network congestion, distance, protocol overhead, and server processing time can affect latency. This can impact system performance and user experience, making it crucial to reduce protocol latency for real-time applications.
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Read the entire article here...
Addressing Drive Mapping Issues with a Custom Script Action
A user is seeking suggestions for a custom script action to identify the root cause of drive mapping issues for a customer. More information is needed on what the script should achieve. The customer deploys network drives via GPO, and the issue could be due to reasons such as VPN or insufficient permissions. The user wants to gather as much information as possible when a drive is not mapped, as a gpupdate/force does not provide insight into the cause of the issue.
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Read the entire article here...
Troubleshooting Script Issues with “Power On Generic VM” in ControlUp
A user reported encountering an issue with the "Power On Generic VM" script while using ControlUp at a customer's site. Others responded with potential solutions and one user shared their process for releasing scripts on the ControlUp Community Slack channel. The original poster planned to run the script in a trigger on powered off VMs and asked if this would affect permissions. The conversation also delved into the necessary user permissions for scripts that use invoke-cuquery or similar functions and the importance of running as a domain user. A linked to a previous post about releasing scripts on the ControlUp Community Slack channel was also shared.
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Read the entire article here...
New Remote Control Feature for Non-Domain/Corporate Devices and IP Restrictions in ControlUp
There was a discussion about the new Remote Control feature and whether non-Domain/Corporate devices can access it. The new feature is not dependent on Active Directory and only requires the agent to communicate with ControlUp's backend. Some companies may see this as a security risk, but it can be restricted to only allow access from corporate-owned devices by setting up the SAML provider. The required URLs for communication can be found at https://support.controlup.com/docs/agent-outbound-communication#required-urls and more information about remote controlling VDI/DAAS devices can be found at https://support.controlup.com/docs/remote-control-your-vdi-daas-devices. The group also discussed the importance of thoroughly reading and understanding the documentation before asking questions.
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ControlUp v9.x Inbound/Outbound Connections: Issues and Solutions Shared
A discussion took place regarding the inbound and outbound connections in the new version 9.x. Some users reported issues with disconnected connections and concern was raised about the impact on the agents. Ultimately, it was suggested to allow client traffic to/from ControlUp's AWS hosted services without firewall packet inspection for optimal communication. The agents have an escalating hold off pattern for reconnection attempts. It was also mentioned that the ControlUp URLs are hosted in Azure and there is an offline flow available as an alternative.
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Read the entire article here...