A user encountered an issue with the new live features on ControlUp, specifically with the management option for file and registry browsing. After troubleshooting, it appears to be a permissions issue and potentially a global feature flag. The user was advised to log with support for further assistance.
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Storage Related Training & Support Archives
Storage training and support-related archives from inside the ControlUp Community on Slack.
Upcoming Feature: Remote Management in ControlUp
A user asked about the options under 'Remote Management' in ControlUp's roles and permissions. It was noted that these options are currently unavailable and are part of a new feature that is in Internal Beta. There is no ETA for general release at this time. The user is looking forward to this new feature.
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Read the entire article here...
Setting Up Biometric Usage Logging in ControlUp
Instructions for setting up a system to log biometric usage on endpoints were asked about in a Slack conversation with employees from ControlUp. The goal is to have a storage period of 7 years. Different suggestions were made, including using an API and PowerBI, as well as involving an account manager in the process. The data is associated with the user identity and compliance standards vary by country.
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Read the entire article here...
The Importance of DEX in M&A: Can ControlUp Detect Fragmented Packets?
Someone recently started working for a company with 1200 users and raised the importance of DEX at a roadmap session. They plan to showcase Control Up and asked if it can detect fragmented packets like Wireshark does. A member suggested checking with the Innovation Guild for relevant work.
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Read the entire article here...
Issue with Page Refresh on Secure DX
Several users reported experiencing a page refresh every 30 seconds on Secure DX, even when Auto-Refresh was not enabled. Some users tested on different tenants and found that the refresh only occurred with Auto-Refresh enabled. After some troubleshooting and guidance from @member Joel, it was discovered that using the "empty cache and hard refresh" option in developer tools could fix this issue. It appears the refresh was caused by items left in local storage.
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Read the entire article here...
Adding Specific Variables to Free Space Hard Drive Triggers
A user asked if it's possible for the Free Space hard drive trigger to include the amount of free space in MB/GB in an email. The support article linked provides a list of template variables, but it does not seem to include the desired variable.
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Read the entire article here...
PowerShell vs Batch Scripts for Hard Drive Cleanup in ControlUp
A user asked for PowerShell scripts for hard drive cleanup. There was no success in trying to use PowerShell for full HDD cleanup - it was not performant. As an alternative, batch scripts were developed and they work much faster.
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Read the entire article here...
Troubleshooting AppX Load Packages in ControlUp
A user was trying to figure out the discrepancy in the AppX load packages duration time and asked for clarification. Another user mentioned that the gap in the total duration was 2 seconds, caused by the operating system. They suggested disabling appx packages or checking storage speeds and profile sizes to improve login duration. Another user added that ControlUp shows what it knows to look for, but there may be other things happening that are not logged or classified yet. The original user thanked both for their helpful responses.
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Understanding Data Caching in ControlUp
The discussion revolved around the caching of data from the agents to the monitor during network outages. It was confirmed that the monitor caches data for 24 hours in C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\ControlUp\CacheActivity and uploads it once the connection is restored. It was also mentioned that the agent does not have caching capabilities, only the monitor does. The potential impact of agent-level caching on user experience in VDI/RDSH environments was also brought up. This topic is not specific to v9 of ControlUp.
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Read the entire article here...
ControlUp – A Game Changer for Server Migration and Troubleshooting
A user shared how ControlUp has made server migration to new vCenter and network VLANS easier, saving hours of manual work. The tool offers multiple features and visibility into different environments to help resolve issues and prevent finger-pointing. Other users also express their appreciation for ControlUp's handy features such as historical troubleshooting and data analysis.
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Read the entire article here...