Some variables were suggested, but they didn't seem to work. However, an undocumented {scout.location} variable was found, thanks to a team member, and this can be used to show the Hive in alerts. It's now a matter of adding data.location under Input Variables. The team is also curious about the flow being built and the types of scouts and resources being tested.
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Triggers Related Training & Support Archives
Triggers training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Template Use in ControlUp
A member asked for help with using a template, specifically using synthetic alerts and API-initiated flows which pass on parameters. They were referred to a video for more details, but when implementing the steps, it wasn't working. After troubleshooting, they realized they were using the wrong API Key. Attachments were included for reference.
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Read the entire article here...
Using Device ID in ControlUp Workflows
A user asked about the format used for Device ID. Another user suggested using the "associated_id" field and provided instructions on how to use it in subsequent nodes. They also mentioned using "{{Start.event.associated_id}}" in the Device ID field and mentioned it can be applied to any field that uses a Device ID. Another user tested this with Device Performance and confirmed it works. There was some confusion about the input array not showing the value, but others confirmed it works with associated_id.
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Read the entire article here...
Troubleshooting a Conversion from ControlUp Trigger Template to JSON and Webhook
A webhook payload in JSON format was causing issues when trying to convert a ControlUp Advanced Trigger template. The user received suggestions on how to properly format the JSON, including using the correct variables and escaping newline characters. The issue was also discussed in a previous Slack thread.
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Read the entire article here...
How to Put Citrix CVAD Servers into Maintenance Mode with ControlUp
A user asked for help with putting Citrix CVAD servers into Maintenance mode based on a specific event. Another user suggested using a built-in EUC tool, but since they don't have any Delivery Controllers, it's not possible. The ControlUp team is working on allowing the use of shared credentials in script actions for this issue. In the meantime, a workaround using the invoke-cuaction cmdlet was suggested. It was also mentioned that @member may have experience with this.
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Read the entire article here...
Comprehensive vDisk replication and monitoring script for Citrix Provisioning Services
A user shared a comprehensive vDisk replication and monitoring script for Citrix Provisioning Services. It includes an EventLog output for ControlUp and comprehensive JSON output for other solutions. The script can be found at https://github.com/MathiasK-SVA/pvs-radar and suggestions for improvement are welcome.
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Read the entire article here...
How to Set Up ControlUp Alerts to Post into a Google Chat Space
A user is asking for help setting up ControlUp alerts to post into a Google Chat Space using webhooks. The issue seems to be on Google's side, as the alerts successfully trigger when tested on an external site. Suggestions for workaround or solutions are given, such as using ControlUp Workflows. Examples and instructions on how to format the HTTP POST within a ControlUp Workflow are provided. The user is able to successfully get it working with Workflows, but is still investigating what type of variables are supported to make the message more meaningful.
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Read the entire article here...
Troubleshooting a Trigger for CVAD Desktops
A user was having issues with a trigger for CVAD desktops dropping below a certain threshold not working. Suggestions were made to not use the "from" option in the trigger and to test just the "to" statement. The "from" option can be useful in specific cases but may be overkill in this situation.
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Read the entire article here...
Triggering Hardware Driver Updates on PC After Windows 11 Update
A question was asked about triggering hardware driver updates on a PC after a Windows 11 update. The suggestion was made to use a CU4D Alert to run a script action for specific drivers. A user shared a script from the library that checks for hardware device problems, but it was found that "driver out of date" is not considered an error. It was noted that Windows update may not automatically scan for updated device drivers.
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Read the entire article here...
How to Set Up Fail-safe Actions with ControlUp Triggers
Users discussed options to set up a trigger to run an action and if that action fails, run a different one. The ControlUp trigger packs include a trigger that alerts when machines go unregistered, followed by a script action to reboot the machine. Members suggested creating two triggers or using Invoke-cuaction to programmatically run actions and determine if a VM needs to be rebooted. The support document containing more information is available at https://support.controlup.com/docs/trigger-packs?highlight=triggers#citrix
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Read the entire article here...