A discussion was held about using the DEX API to pull VDI data from multiple organizations to display in Grafana. An API reference was shared and the need for an API key for each org was clarified. The user is working on a project to monitor the end user impact of changes and improvements to infrastructure. The MSP dashboard is still in development and the user is new to using APIs. The discussion took place in the #controlup channel.
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VDI Related Training & Support Archives
VDI training and support-related archives from inside the ControlUp Community on Slack.
Adding Specific Variables to Free Space Hard Drive Triggers
A user asked if it's possible for the Free Space hard drive trigger to include the amount of free space in MB/GB in an email. The support article linked provides a list of template variables, but it does not seem to include the desired variable.
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Read the entire article here...
Updates for Data Collector Communication in ControlUp 9.1
A user asked about changes regarding data collector communication in the latest version of ControlUp, specifically in regards to MSP mode for the RT console. They mentioned the need for outbound communication and the limitation in sending hypervisor metrics to shared monitors. It was confirmed that this change will be implemented in the upcoming 9.1 version. No specific timeline was mentioned.
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Read the entire article here...
Understanding Session Protocol Latency Metrics in ControlUp
A user asked about the intervals for the Session protocol latency metrics and how to change them. The team member replied that the historical data granularity changes over time and there is no way to change this. Automated data exports can be set up to store data in a different analytics platform. The relevant KB article can be found at https://support.controlup.com/docs/vdi-and-daas-reports
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Read the entire article here...
ControlUp Community Meetup #9 – Tech Expert Panel Q&A – Ask Us Anything – Recording Available Now!
We are happy to announce that our recent ControlUp Community Technical Meetup recording is now available! The session featured a fantastic panel of experts, Simon Townsend, Eugene Kalayev, and Samuel Legrand, who answered many great questions from our audience.
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Navigating Permissions and Training at ControlUp Academy
ControlUp Academy is a training platform for ControlUp software, offering free self-training and instructor-led content. Users can also obtain ControlUp certifications through the Academy at https://cuacademy.controlup.com/. Additionally, the discussion touched on permissions and login methods for the RT console, with @member providing tips on using SAML and ControlUp groups to resolve issues. The Academy can assist with further training on this topic.
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Read the entire article here...
ControlUp Community Radio – Episode #15 – A Conversation with Antony Awaida & Andy Tynes of Apporto
Join us for Episode #15 of ControlUp Community Radio, where host Douglas Brown sits down with Antony Awaida, Founder and CEO of Apporto, and Andy Tynes, Head of Sales and Alliances. In this episode, Antony and Andy share the story of Apporto’s growth, its leadership in the education sector, and plans to expand into other industries. They discuss Apporto’s unique cloud-based approach to EUC, innovative technology, and how they’re reshaping the VDI market.…
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Limitations of RemoteDX and EdgeDX for Non-Windows Devices in ControlUp
A user was experiencing difficulty connecting to the physical endpoint with Edge DX from a VDI session. The link between RemoteDX and EdgeDX is currently only supported for Windows devices, and there are no plans for future support. This limitation can be reported and upvoted on Uservoice. The "jump to device" functionality may still be possible by copying the device name and searching for it in the device details tab. There is currently no documentation or mention of this limitation being a known issue or unsupported in the release notes or knowledgebase. It is believed to be due to the ability for RemoteDX to pull the device ID from Windows, which is not built in for Linux/IGEL/thin clients.
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Updating the Repair Domain Trust Script for Windows 11 Compatibility
Users discussed updating the Repair Domain Trust script to be compatible with Windows 11 and asked for input from other members. They referenced the script from ControlUp's VDI/DaaS action library and a solution from a third-party website. It was suggested to use the PowerShell cmdlet "Test-ComputerSecureChannel -Repair" and it was confirmed that it works on both Windows 10 and physical devices. The cmdlet can be found at https://learn.microsoft.com/en-us/powershell/module/microsoft.powershell.management/test-computersecurechannel?view=powershell-5.1.
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Read the entire article here...
Clarifying Formatting for Capturing VDI Data in ControlUp Edge DX
A user asked for clarification on how to properly format custom settings for capturing VDI data for employees view in Edge DX. Another user provided a solution and mentioned updating the documentation to avoid future errors. A screenshot of the updated JSON was also shared.
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Read the entire article here...